TalkTalk Internet speed

Hi,Been with talktalk now for some time been working okay.So I decided to upgrade my package with them as they were pestering me all the time.
Any way I decided to do a speed test of my existing package and used the Global speed test.
And the results that I had were:

Download Speed was 7.1mbps
Upload speed was 0.2mbps
On looking at those figures that sounded very low as a pal of mine with BT is having download speed of 15.6mbps and upload speed of 4.3mbps test on both were the global speed test
Does anyone have any thoughts on that Please

PS Both running windows 7.
Many thanks.

7.5meg

Sounds like you are getting what you are paying for then.

I was under the impression they gave the max possible speed.

Sorry should have said 15meg not 7.5

You can call them and complain.. But i reckon it wont do much good Internet Service Providers always have a good excuse .. They will state that it is based on average speed .. Depending on what time of the day/night the net is used .. What is even worse is that you have taken out a new Contract.. So you cant really say to them that if things dont improve that you are going to cancel .. But saying all that if it was me i would still complain

Thanks all for the input,Will try and talk them into something they don't want to give.
May ask them for mac code.
Thanks.
Lovely bit of sunshine here in the uk,Hard to believe it.

Most welcome .. Silly sort of question this but i have to ask .. It is Fibre you have ? ... Yes the weather is great long may it last

Thanks No its not fibre