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Windows 7: Cannot see any wifi networks

21 Jul 2013   #1

Windows 8.1.1
Cannot see any wifi networks

I've been using my HP Pavilion DV6-2113SA for a long time, connecting with a LAN cable. I now need to use wireless but the HP doesn't see any wifi networks at all, let alone the one from my Brightbox router. I have wifi turned on and rebooted but Brightbox is only shown when cabled. there is nothing shown except my T-Mobile dongle (disconnected).

I went into the router and SSID is enabled. The problem must be that NO networks are being shown at all. I know there about a dozen in this area as I can see them on my Asus Transformer and my wife also sees them in her netbook. I have tried updating drivers for wifi but it seems I already have the latest.

Any help would be great please!

Qualcomm Atheros AR928S 802.11b/g/n. Tried uninstalling and letting Win 7 reconfigure. Still cannot see any wifi networds, yest on 3 other systems in the house about 10 networks are visible, so I guess the router is OK?

My System SpecsSystem Spec
23 Jul 2013   #2
Sub Styler

Windows 7 Ultimate x64

Is the wifi adapter enabled?

There is often a physical switch for this, if not find it in the device manager, view its properties and and ensure "Use this device" is selected.

Failing that, remove the HP wireless software and in services.msc make sure wireless Zero Config is enabled and started (automatic) then let windows manage your wireless connection, sometimes if you have multiple wifi managers they conflict and you cant get anywhere with either of them.
My System SpecsSystem Spec
23 Jul 2013   #3

Win7 & Win8 64bit

Hi there,

Right click on the Start button/orb, on the top select Services, locate WLAN Auto Config service and make sure it's 'Started'.

An update will be nice.

Edit: I was 5 min. late in this post, see previous post with similar suggestion.

Attached Thumbnails
Cannot see any wifi networks-wlan-auto-config.png  
My System SpecsSystem Spec

23 Jul 2013   #4

Windows 8.1.1

Looks like I beat you to it!

I also have an old Acer 4810 and following a gut feeling that one or more services were incorrectly configured I got the two laptops side by side and went through all the Services, paying particular attention to anything wifi related. I found four items which were different and set the faulty machine to be the same, then rebooted and then got the list of available wifi networks which had previously disappeared. Yippee! I then just had to login with the password and I had wireless connection back.


I did notice that WLAN autoconfig was one the the services I needed to change, so you were right on the money!

My thanks to you both.

Just curious, what was the download fix about? Was it going to correct these services?
My System SpecsSystem Spec

 Cannot see any wifi networks

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