Connected but no internet access in open network at hostel

Page 1 of 2 12 LastLast

  1. Timsen86
    Posts : 6
    Windows 7 Home x64
       New #1

    Connected but no internet access in open network at hostel


    Hello everybody,

    I am currently staying at a hostel which offers free wireless lan but for some reason I cannot get access to it despite being connected (and having quite good reception). Been trying to figure it out for the last days but cannot find a solution. With my cellphone I do not have any problems and can get access to the internet but my laptop (Windows 7 Home Premium) does not work. A couple of other people here have the same problem (but we cannot figure out a common aspect), for the vast majority it just works fine.

    I browsed through several threads with similar problems but they usually refer to home networks or had slightly different problems. I already tried a couple of proposed solutions:

    - ipconfig /release and /renew
    - I have restored the system
    - disabled the firewall
    - I ran arp-d *
    nbtstat -R
    ipconfig /flushdns
    - McAfee is not installed (as this seemed to be a problem for some users)
    - I ran Netsh winsock reset
    - I also changed the IP to a static IP
    IPv4-Adresse . . . . . . . . . . : 192.168.1.several numbers
    Subnetzmaske . . . . . . . . . . : 255.255.252.0
    Standardgateway . . . . . . . . . : 192.168.1.1
    DHCP-Server . . . . . . . . . . . : 192.168.1.1
    - I also set the DHCP-Server to several other values that were proposed in threads.

    I really cannot figure out what the problem is so I wanted to ask whether anybody has another idea.
    The weird thing (to me) is that whenever I e.g. set the IP to a static IP and then change the settings back to receive IP automatically, the number of received bytes goes up within one second to around 800 but then stops and I still end up with no internet access and a little yellow "!".

    Any suggestions are much appreciated, thank you in advance.

    Best regards,
    Tim

    This is the report I receive from ipconfig /all

    Windows-IP-Konfiguration

    Hostname . . . . . . . . . . . . : My-PC
    Primäres DNS-Suffix . . . . . . . :
    Knotentyp . . . . . . . . . . . . : Hybrid
    IP-Routing aktiviert . . . . . . : Nein
    WINS-Proxy aktiviert . . . . . . : Nein
    DNS-Suffixsuchliste . . . . . . . : local

    Drahtlos-LAN-Adapter Drahtlosnetzwerkverbindung:

    Verbindungsspezifisches DNS-Suffix: local
    Beschreibung. . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physikalische Adresse . . . . . . : 00-24-54-F8-2F-A0
    DHCP aktiviert. . . . . . . . . . : Ja
    Autokonfiguration aktiviert . . . : Ja
    Verbindungslokale IPv6-Adresse . : fe80::75ef:948e:6783:ebc7%18(Bevorzugt)
    IPv4-Adresse . . . . . . . . . . : 192.168.2.7(Bevorzugt)
    Subnetzmaske . . . . . . . . . . : 255.255.252.0
    Lease erhalten. . . . . . . . . . : Dienstag, 30. Juli 2013 08:14:00
    Lease läuft ab. . . . . . . . . . : Dienstag, 30. Juli 2013 10:13:59
    Standardgateway . . . . . . . . . : 192.168.1.1
    DHCP-Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6-IAID . . . . . . . . . . . : 335553620
    DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-18-3E-48-E2-E8-11-32-CC-6F-42

    DNS-Server . . . . . . . . . . . : 192.168.1.1
    NetBIOS über TCP/IP . . . . . . . : Aktiviert

    Tunneladapter isatap.local:

    Medienstatus. . . . . . . . . . . : Medium getrennt
    Verbindungsspezifisches DNS-Suffix: local
    Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter #2
    Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiviert. . . . . . . . . . : Nein
    Autokonfiguration aktiviert . . . : Ja

    Tunneladapter Teredo Tunneling Pseudo-Interface:

    Medienstatus. . . . . . . . . . . : Medium getrennt
    Verbindungsspezifisches DNS-Suffix:
    Beschreibung. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiviert. . . . . . . . . . : Nein
    Autokonfiguration aktiviert . . . : Ja
      My Computer
    Quote Quote

  3. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       New #2

    Welcome to Seven Forums,

    You may refresh your wireless networks by deleting them, then re-add the SSID (wireless network) that you wish to connect to then try connecting again. Here's a Tutorial from Brink.

    If the above suggestion didn't work, update your Atheros driver.
    ATHEROS drivers for Microsoft Windows (Atheros?????)
      My Computer
    Quote Quote

  4. Timsen86
    Posts : 6
    Windows 7 Home x64
    Thread Starter
       New #3

    Hello,

    Thank you for your response. Unfortunately, both solutions did not help. I re-added the network and updated the driver - no changes.

    What I noticed when looking at the output from ipconfig was that my IP address is not "in the range". It is 192.168.2.xx while the other is 192.168.1.xx - could that have anything to do with it and can I fix it?

    Best regards
      My Computer
    Quote Quote

  6. tomerello
    Posts : 73
    Windows 7 Professional 64bit
       New #4

    Maybe your computer and the default gateway doesn't use the same subnet mask, and your DHCP leasing some incorrect IP configuration. 255.255.252.0 (/22) will go from 192.168.0.0-192.168.3.255 and that's didn't look correct for a home network with 5 devices.
    So check what IP configuration your DHCP server is lending and what setting your default gateway have.
      My Computer
    Quote Quote

  7. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       New #5

    Is it possible for you to find someone that you know and see if you can get an ipconfig/all output from his/her computer then you may assign a Static IP?
    Timsen86 said:
    Hello,

    Thank you for your response. Unfortunately, both solutions did not help. I re-added the network and updated the driver - no changes.

    What I noticed when looking at the output from ipconfig was that my IP address is not "in the range". It is 192.168.2.xx while the other is 192.168.1.xx - could that have anything to do with it and can I fix it?

    Best regards
      My Computer
    Quote Quote

  8. Timsen86
    Posts : 6
    Windows 7 Home x64
    Thread Starter
       New #6

    @ 2xg:

    I checked the ipconfig on a friend's computer. To my knowledge everything looked the same (apart from her IP which was 192.168.1.XX - that was the reason why I asked whether this could have been a problem). Based on this I assigned a static IP with the values but still no connection.

    @ tomerello:

    I am not sure whether I understand your suggestion correctly. Automatic configuration is enabled as you can see from the output that I posted above. Could you be a bit more specific on what I should look for?

    In general, is it correct to assume the problem is located in my wireless lan card? Because if so I might consider buying an external wifi adapter to solve it if no other solutions are available.
      My Computer
    Quote Quote

  10. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       New #7

    See if the TCP/IP Stack Repair helps.

    If more than one person is affected, I'd consult someone in IT Department regarding the issue, if you have not done this router yet.
      My Computer
    Quote Quote

  11. Timsen86
    Posts : 6
    Windows 7 Home x64
    Thread Starter
       New #8

    That did not help either. I really do not understand what it could be. Can I give you any more information regarding my laptop or settings that might help you isolating the problem? Is is wifi card related or could it be a software issue?

    There is no real IT Department here in the hostel, the only person I already consulted is the owner of the hostel but he was not particularly helpful.
      My Computer
    Quote Quote

  12. Shadowjk
    Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       New #9

    Timsen86 said:
    That did not help either. I really do not understand what it could be. Can I give you any more information regarding my laptop or settings that might help you isolating the problem? Is is wifi card related or could it be a software issue?

    There is no real IT Department here in the hostel, the only person I already consulted is the owner of the hostel but he was not particularly helpful.
    Do other people have the same issue?

    Try booting your machine in Safe Mode with Networking to see if a third party application is causing the issue. Also try to temporarily disable your firewall and A/V as these can cause issues.

    To boot into safe mode please follow this tutorial (OPTION ONE ONLY) - Safe Mode

    Please replace all references of 'Safe Mode' with 'Safe Mode with Networking'

    Please post back your findings so we can propose an appropriate solution,

    Many Thanks,
    Josh! :)
      My Computer
    Quote Quote

  13. chev65
    Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       New #10

    Timsen86 said:
    Hello everybody,

    I am currently staying at a hostel which offers free wireless lan but for some reason I cannot get access to it despite being connected (and having quite good reception). Been trying to figure it out for the last days but cannot find a solution. With my cellphone I do not have any problems and can get access to the internet but my laptop (Windows 7 Home Premium) does not work. A couple of other people here have the same problem (but we cannot figure out a common aspect), for the vast majority it just works fine.

    I browsed through several threads with similar problems but they usually refer to home networks or had slightly different problems. I already tried a couple of proposed solutions:

    - ipconfig /release and /renew
    - I have restored the system
    - disabled the firewall
    - I ran arp-d *
    nbtstat -R
    ipconfig /flushdns
    - McAfee is not installed (as this seemed to be a problem for some users)
    - I ran Netsh winsock reset
    - I also changed the IP to a static IP
    IPv4-Adresse . . . . . . . . . . : 192.168.1.several numbers
    Subnetzmaske . . . . . . . . . . : 255.255.252.0
    Standardgateway . . . . . . . . . : 192.168.1.1
    DHCP-Server . . . . . . . . . . . : 192.168.1.1
    - I also set the DHCP-Server to several other values that were proposed in threads.

    I really cannot figure out what the problem is so I wanted to ask whether anybody has another idea.
    The weird thing (to me) is that whenever I e.g. set the IP to a static IP and then change the settings back to receive IP automatically, the number of received bytes goes up within one second to around 800 but then stops and I still end up with no internet access and a little yellow "!".

    Any suggestions are much appreciated, thank you in advance.

    Best regards,
    Tim

    This is the report I receive from ipconfig /all

    Windows-IP-Konfiguration

    Hostname . . . . . . . . . . . . : My-PC
    Primäres DNS-Suffix . . . . . . . :
    Knotentyp . . . . . . . . . . . . : Hybrid
    IP-Routing aktiviert . . . . . . : Nein
    WINS-Proxy aktiviert . . . . . . : Nein
    DNS-Suffixsuchliste . . . . . . . : local

    Drahtlos-LAN-Adapter Drahtlosnetzwerkverbindung:

    Verbindungsspezifisches DNS-Suffix: local
    Beschreibung. . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physikalische Adresse . . . . . . : 00-24-54-F8-2F-A0
    DHCP aktiviert. . . . . . . . . . : Ja
    Autokonfiguration aktiviert . . . : Ja
    Verbindungslokale IPv6-Adresse . : fe80::75ef:948e:6783:ebc7%18(Bevorzugt)
    IPv4-Adresse . . . . . . . . . . : 192.168.2.7(Bevorzugt)
    Subnetzmaske . . . . . . . . . . : 255.255.252.0
    Lease erhalten. . . . . . . . . . : Dienstag, 30. Juli 2013 08:14:00
    Lease läuft ab. . . . . . . . . . : Dienstag, 30. Juli 2013 10:13:59
    Standardgateway . . . . . . . . . : 192.168.1.1
    DHCP-Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6-IAID . . . . . . . . . . . : 335553620
    DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-18-3E-48-E2-E8-11-32-CC-6F-42

    DNS-Server . . . . . . . . . . . : 192.168.1.1
    NetBIOS über TCP/IP . . . . . . . : Aktiviert

    Tunneladapter isatap.local:

    Medienstatus. . . . . . . . . . . : Medium getrennt
    Verbindungsspezifisches DNS-Suffix: local
    Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter #2
    Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiviert. . . . . . . . . . : Nein
    Autokonfiguration aktiviert . . . : Ja

    Tunneladapter Teredo Tunneling Pseudo-Interface:

    Medienstatus. . . . . . . . . . . : Medium getrennt
    Verbindungsspezifisches DNS-Suffix:
    Beschreibung. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP aktiviert. . . . . . . . . . : Nein
    Autokonfiguration aktiviert . . . : Ja
    From the ipconfig you are showing a valid IP, the left overs from McAfee may be causing this problem so uninstalling per the directions in the link below may help.

    How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
i have hp laptop with win7 64bit and i get the access to the internet through a tp-link router 2 days ago i connected the pc to the router by wirless network it connected but no internet access i tried the LAN cable also no internet access and i don't think that the problem is from the router...
Hey there, I'm running windows 7 64 bit and I'm having a strange internet issue. This has happened to me before and I've only been able to solve by doing a system restore but I figure there has got to be a much better way to solve this problem. In the bottom right hand corner beside the clock...
Hi, about a week ago I started getting the problem where my laptop would connect to the network but there would be no internet access. I tried many of the suggestions that I found online, like flushing the dns and resetting the tcp/ip but none of them seemed to work. The only thing that I have been...
ive searched for hours trying to fix this and nothing. i just got a new custom built computer and it was great. i have not gotten a wireless card so i have a wired connection atm. had no problems what so ever, then yesterday i go to get on a game and it says no internet connection or...
Hi All I have recently upgraded my desktop from xp to win7. Everything is fine and i love the new windows but unfortunately i am having problems connecting to the Internet. I can connect to the network through wireless no problem but it says that there is no internet access. I have one other...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 12:00.
Find Us