DNS Server not responding

Just to test if DNS servers are an issue. Can you open a command prompt and type the following and then press enter:

Code:

ping www.google.com

Let the ping complete. After that please then type the following and press enter:

Code:

ping 173.194.34.81

Once both commands have been executed and completed can you tell us the results.

Since your connection is intermittent and affects other devices I would strongly suspect your connection. Do the lights on your router change when the connection drops? For example the internet light turning red or amber..etc

Josh

hellbandit said:

@Shadow the lights do flash. And I wasent quite sure how to copy the pings, but the google ping was significantly smaller then the 173.194.34.81

Hi hellbandit,

I am amazed to see the insightful information that has been shared here. I would like to add only that if wired and wireless device both are disconnecting then it is not an issue with the system or network cards.

This could be an issue with the Router or at the Line from the ISP(Internet service provider). Most router faults are corrected by Reset which I believe you have already done.

It would be better if you check with a different router on the same connection which should isolate the issue. If the light like DSL and Internet goes off when you get disconnected from the Internet it is probably a fault at ISP side.

It would be better if you call your ISP and inform them about the situations and fixes you have tried already. And they should take care of the issue.

Keep us posted with the results so we can advise you further.

chev65 said:

Yes they are both disconnecting simultaneously so it's painfully obvious what the problem is here.

I did have the Op try a complete reset of the router to no avail. I'm glad that everyone agrees with my assessment of the problem.

Since the router/modem was also issued by the ISP then this problem is completely on them. They need to either fix the connection or replace the router.

I'll expect a check in the mail from the Op's ISP very shortly.

Hi chev65,

Sure really appreciate your detailed support for the OP. Do let me know about the findings if you hear from the OP.

Proud to be a part of this community.:)