Password not accepted in new router

Huawei HG533 Known Issues



Here is the list of Known Issues with the Huawei HG533. These faults are known to QA and Labs and do not need to be reported. The part in bold may be relevant in this case.

1. WLAN is shown as 130/135Mbps reported by Windows and inSSIDer shows single smaller bandwidth indicating operation in 20MHz mode only
2. Custom UI becomes unresponsive intermittently
3. Intermittent loss of wireless connectivity has been witnesses in testing
4. Username field on Connection page of router UI does not support ASCII special characters
5. Password field on Connection page of router UI does not support ASCII special characters
6. When a fibre (WAN) line is connected accessing the UI brings up the Connection page
7. Poor peformance seen with upload file transfers with the Netgear WN111v2 adapter
8. Multiple download file transfer throughput poor when used with a Realtek RTL8191SE adapter
9. The error seconds on the custom UI ADSL (sync) Summary page is not working
10. The USB Samba function will not work on Windows system without changes in the operating system security policy or registry.

I have also read that for the user name and password using supervisor may work instead of Admin. Apparently supervisor relates to a hidden user account with full access.

Hi Chev...appreciate your time and the info.
Interesting this router appears to have so many 'issues'.
However, as far as my router's particular password is concerned, there are no special characters involved so again, why Win7 won't accept it is the continuing and really annoying mystery.
As I said, using Ethernet cable, no need for password, so no problem connecting. Also, to get into the settings and check etc 'admin' is used as normal. Interesting, though, that 'supervisor' appears to work also.
So still no further forward...

kwil said:

Hi Chev...appreciate your time and the info.
Interesting this router appears to have so many 'issues'.
However, as far as my router's particular password is concerned, there are no special characters involved so again, why Win7 won't accept it is the continuing and really annoying mystery.
As I said, using Ethernet cable, no need for password, so no problem connecting. Also, to get into the settings and check etc 'admin' is used as normal. Interesting, though, that 'supervisor' appears to work also.
So still no further forward...

Well the router would have to accept the password not Windows 7. I was thinking a keyboard problem or keyboard setting might be a problem here.

Yes I found the information about the supervisor access by searching around.

If using supervisor works to access the router then what is the problem?

Hi again Chev...bit of a mis-communication I think. I didn't mean I'd actually tried 'supervisor'. Didn't need to since 'admin' works as normal. I only used the Ethernet connection in the first place to ensure the password that shows there is the same as that on the back of the router. It is...
Keyboard works fine, but I see your point there...Did actually change the keyboard at one point in this saga without any joy.
I really did think that both Win7 AND the router would have to exchange the password info...The router worked fine with a tablet, remember. That left Win7...Or, as a long shot, could it be my wireless adapter despite it never skipping a beat, even now?

kwil said:

Hi again Chev...bit of a mis-communication I think. I didn't mean I'd actually tried 'supervisor'. Didn't need to since 'admin' works as normal. I only used the Ethernet connection in the first place to ensure the password that shows there is the same as that on the back of the router. It is...
Keyboard works fine, but I see your point there...Did actually change the keyboard at one point in this saga without any joy.
I really did think that both Win7 AND the router would have to exchange the password info...The router worked fine with a tablet, remember. That left Win7...Or, as a long shot, could it be my wireless adapter despite it never skipping a beat, even now?

So you are saying it still won't accept any password? Or you can't access the page when using wireless?

Well the browser which I assume is IE 10 or 11, may have a compatibility problem with your router page, I had a similar problem with my router where the buttons didn't work unless I used compatibility mode.

In this case you could try going into the Internet options of IE' upper right, Tools>then choose compatibility settings while you are on the routers page try setting that page to use compatibility mode and see if that helps.

I remember one time I kept getting this issue until I realized I had my caps lock pressed and the router would not accept the input password. Or perhaps it's an issue with your keyboard? Do you have a spare you can try?

Hi Chev...thanks again for your time.
1. Windows 7 recognises the router (its SSID) but rejects what is the correct password, properly typed and tested on another keyboard just in case. That's the one and only problem. The router works via Ethernet fine but not of course wirelessly because of the password. This despite the router operating wirelessly when using a tablet, connected using the same password as Win7 is rejecting.
2. As for the browser: I've not used IE for many years. Always Firefox for me. Occasionally Chrome. Since Firefox has worked flawlessly with all previous routers there can't be a problem with my browser.

For crankypenguin: thanks for your input, but as above, already tried different keyboard etc. It's not a problem with wrong case or keyboard. Just rejection of the correct password.

The saga continues....GRRRRRRRRR!

kwil said:

Hi Chev...thanks again for your time.
1. Windows 7 recognises the router (its SSID) but rejects what is the correct password, properly typed and tested on another keyboard just in case. That's the one and only problem. The router works via Ethernet fine but not of course wirelessly because of the password. This despite the router operating wirelessly when using a tablet, connected using the same password as Win7 is rejecting.
2. As for the browser: I've not used IE for many years. Always Firefox for me. Occasionally Chrome. Since Firefox has worked flawlessly with all previous routers there can't be a problem with my browser.

For crankypenguin: thanks for your input, but as above, already tried different keyboard etc. It's not a problem with wrong case or keyboard. Just rejection of the correct password.

The saga continues....GRRRRRRRRR!

Did you try deleting the old wireless profile then create a new one designating the routers security settings, SSID, encryption etc. ?

Thanks for the input, Anak...Yes, the 'security key = password', always typed in correctly. No joy ever.
Appreciate the manual, Anak, as I didn't actually have one. Read it carefully, checked everything - yet again!...Still zilch...same problem.
Remember I'd double-checked the password by connecting the 533 via Ethernet cable and entering the settings that way to check it. It was exact.

Chev: thanks again but I've already tried that, ensuring I ditched every profile I had, so that in 'Manage Wireless Networks' nothing there. Tried to connect the 533...well you know the rest.
When I reconnected the 523 (ie my 'current' router) its password was recognised every time...That' why I'm able to be online at all.
I did try with another brand-new router lent to me by a friend over this weekend: same result...password not accepted....even though typed in correctly, so surely it has to be something within Win7 that's not 'allowing' the password?