Dell Optiplex 3010 Internet Issue

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  1. Posts : 19
    Windows 7 Pro 32 Bit
       #1

    Dell Optiplex 3010 Internet Issue


    Hi forum members,

    I have a Dell Optiplex 3010 desktop running Windows 7 Pro, 32Bit in my office. This morning I was unable to access the internet though I was able to print and access other network drives. I did a troubleshoot and found out that networks status changed from work to public. Error on network icon is "Unidentified network, no internet access". I did ping our router but timmed out. I can ping other servers & PC's on the same network but cannot ping the router or default gateway. I did the following

    1. ipconfig /release or renew-did not work
    2. ipconfig /registerdns/flushdns - did not work
    3. Disabled network card or enabled it - did not work
    4. Changed IP address from DHCP to Static - did not work
    5. Updated, uninstalled, repaired network driver - did not work
    6.Changed Speed/Duplex settings to 100Mbps, 1TB or Auto - did not work
    7. Removed other networking services - did not work
    8. IPReset All - did not work
    9. Removed all Antivirus softwares -did not work
    10. Disabled firewall

    I am not sure about this issue. If anyone can assist me here. I will really appreciate him or her. I have been working on this issue for almost a day now.

    Thanks in advance
    jshix
      My Computer


  2. Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       #2

    Hello jshix and Welcome to the Forums, try some of the fixes in this article first. There are a couple you have not tried yet: Windows 7 DNS server not responding
    If still not resolved, we can try other things. post back results please.
      My Computer


  3. Posts : 19
    Windows 7 Pro 32 Bit
    Thread Starter
       #3

    Thanks Yard Dog, I have tried all the threads however same issue still exists. I really need help here..
      My Computer


  4. Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       #4

    Try running this to see if you have a file corrupted : option 2 : SFC /SCANNOW Command - System File Checker
      My Computer


  5. Posts : 19
    Windows 7 Pro 32 Bit
    Thread Starter
       #5

    Hi Yard Dog, I have run the command SFC /scannow without errors. Refer log file attached. Anymore ideas
    Dell Optiplex 3010 Internet Issue Attached Files
      My Computer


  6. Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       #6

    K.. great.. restart computer. Retry internet access.. post back if unable please.
      My Computer


  7. Posts : 19
    Windows 7 Pro 32 Bit
    Thread Starter
       #7

    Hi Yard Dog,

    I just restarted the computer but same issue still exists..I cannot access internet.
      My Computer


  8. Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       #8

    Most odd.. but.. still things to try. Go to start button, then go to Control Panel. then Internet options, open that. Open the connections tab. press Lan Settings. , In that window. make sure auto detect is checked. and do not use proxy is showing as.. do not use proxy . press ok.. then retry to access internet..
    Post back please.
      My Computer


  9. Posts : 19
    Windows 7 Pro 32 Bit
    Thread Starter
       #9

    Done that. It is already set to "Automatically Detect Settings". Still no internet access
      My Computer


  10. Posts : 19
    Windows 7 Pro 32 Bit
    Thread Starter
       #10

    Also I cannot ping the router/default gateway and DNS servers.... It is timing out..
      My Computer


 
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