unable to download google drive

kf10 · 23 Oct 2013

i have tried many times over the past 2 weeks to download google drive but failed

see the attach file

kf10 · 23 Oct 2013

i have also provided the error log to google 2 weeks ago but have not heard back from them

2xg · 23 Oct 2013

Hi kf10,

From this link, please the following suggestion:

If you encounter one of the following error messages when you install Google Drive on Windows, first download the Microsoft Visual C++ 2008 Redistributable Package and then finish installing Google Drive for desktop.
Windows error messages

The application has failed to start because its side-by-side configuration is incorrect. Please see the application log for more detail.
Module C:\Program Files\Google\Drive\googledrivesync32.dll failed to register. HRESULT -2147010895. Contact your support personnel.

Step-by-step instructions

Download and open the Microsoft Visual C++ 2008 SP1 Redistributable Package.
Install the package.
Open the Google Drive for your PC installation file that you downloaded.
Complete the Google Drive for your PC installation and setup process.

kf10 · 24 Oct 2013

no it didnt help. i downloaded the Microsoft Visual C++ 2008 Redistributable Package and then after installation restart the computer still same problem..............

2xg · 24 Oct 2013

Is this the link where you are trying to download google drive?

I would also suggest to clear your browser's cache if you have not done this yet. Might as well try a different browser (IE9, FF or Chrome).

Go through these steps as well if you have not done it yet.

kf10 · 25 Oct 2013

2xg said:

Is this the link where you are trying to download google drive?

I would also suggest to clear your browser's cache if you have not done this yet. Might as well try a different browser (IE9, FF or Chrome).

Go through these steps as well if you have not done it yet.

the above steps didnt help

thanks anyway 2xg