unable to download google drive


  1. Posts : 469
    Win 7 home premium 32 bit
       #1

    unable to download google drive


    i have tried many times over the past 2 weeks to download google drive but failed

    see the attach file
    Attached Thumbnails Attached Thumbnails unable to download google drive-capture.jpg   unable to download google drive-capture1.jpg  
      My Computer


  2. Posts : 469
    Win 7 home premium 32 bit
    Thread Starter
       #2

    i have also provided the error log to google 2 weeks ago but have not heard back from them
      My Computer


  3. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #3

    Hi kf10,

    From this link, please the following suggestion:

    If you encounter one of the following error messages when you install Google Drive on Windows, first download the Microsoft Visual C++ 2008 Redistributable Package and then finish installing Google Drive for desktop.
    Windows error messages
    • The application has failed to start because its side-by-side configuration is incorrect. Please see the application log for more detail.
    • Module C:\Program Files\Google\Drive\googledrivesync32.dll failed to register. HRESULT -2147010895. Contact your support personnel.
    Step-by-step instructions
    1. Download and open the Microsoft Visual C++ 2008 SP1 Redistributable Package.
    2. Install the package.
    3. Open the Google Drive for your PC installation file that you downloaded.
    4. Complete the Google Drive for your PC installation and setup process.
      My Computer


  4. Posts : 469
    Win 7 home premium 32 bit
    Thread Starter
       #4

    no it didnt help. i downloaded the Microsoft Visual C++ 2008 Redistributable Package and then after installation restart the computer still same problem..............
      My Computer


  5. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #5

    Is this the link where you are trying to download google drive?

    I would also suggest to clear your browser's cache if you have not done this yet. Might as well try a different browser (IE9, FF or Chrome).

    Go through these steps as well if you have not done it yet.
      My Computer


  6. Posts : 469
    Win 7 home premium 32 bit
    Thread Starter
       #6

    2xg said:
    Is this the link where you are trying to download google drive?

    I would also suggest to clear your browser's cache if you have not done this yet. Might as well try a different browser (IE9, FF or Chrome).

    Go through these steps as well if you have not done it yet.
    the above steps didnt help

    thanks anyway 2xg
      My Computer


 

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