Windows 7 Dell Laptop: Problem with wireless adapter or access point


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    Windows 7 Dell Laptop: Problem with wireless adapter or access point


    Hello, I'm having a problems connecting to my wireless internet. At first it was working, then since the electric went out for a few secs. Most of the time this problem pops up when i try to connect. My Desktop PC still connects with no problems. Recently if I restart the laptop it can 'sometimes' connect. Its getting a bit annoying on having to restart my router every time i turn on my laptop and i don't like the idea of keeping it on all the whole time.
    I have a Dell Studio 1555 Laptop, with Windows 7 Home Premium 64 Bit, I also have Itunes and Norton anti virus 360.

    ****
    When I tried to troubleshoot, it gave me these details:
    Windows Network Diagnostics Publisher details
    Issues found
    Problem with wireless adapter or access point
    Problem with wireless adapter or access point
    Investigate router or access point issues Failed
    Reset the wireless adapter Completed
    ****

    Description . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card

    Please give me any details of how to solve this problem.
      My Computer


  2. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #2

    Welcome to Seven Forums,

    You may try to disable the Power Management mode of your Wi-Fi adapter from Device Manager, see attached image.
    If that didn't help, I'd download your Wi-Fi's latest driver from the Manufacturer's site.
    Attached Thumbnails Attached Thumbnails Windows 7 Dell Laptop: Problem with wireless adapter or access point-power-management-wireless.png  
      My Computer


  3. Posts : 1,007
    Winndows 7 32 bit
       #3

    vickins said:
    Hello, I'm having a problems connecting to my wireless internet. At first it was working, then since the electric went out for a few secs. Most of the time this problem pops up when i try to connect. My Desktop PC still connects with no problems. Recently if I restart the laptop it can 'sometimes' connect. Its getting a bit annoying on having to restart my router every time i turn on my laptop and i don't like the idea of keeping it on all the whole time.
    I have a Dell Studio 1555 Laptop, with Windows 7 Home Premium 64 Bit, I also have Itunes and Norton anti virus 360.

    ****
    When I tried to troubleshoot, it gave me these details:
    Windows Network Diagnostics Publisher details
    Issues found
    Problem with wireless adapter or access point
    Problem with wireless adapter or access point
    Investigate router or access point issues Failed
    Reset the wireless adapter Completed
    ****

    Description . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card

    Please give me any details of how to solve this problem.
    Hi vickins,

    Welcome to Seven forums.

    In addition to what 2xg suggested you could also check this link below:

    http://dell.to/10oaHss

    NOTE: Steps suggested are for Vista but it would be similar for Windows 7 as well.

    Also, let us know the model number for the wireless card installed on the system. Keep your wireless drivers updated:

    Updating Dell Drivers

    Keep us posted with the results so we can advise you further.
      My Computer


  4. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Hello, Thank you for the reply's. I did what 2XG suggested but sadly it hasn't solved it. I find it happens mostly when my other PC is turned on.... Most likely a coincidence. Also I have kept my driver updated. This is the info i have on my wireless card ...find attached image. Again thank you for the reply's. :)
    Attached Thumbnails Attached Thumbnails Windows 7 Dell Laptop: Problem with wireless adapter or access point-wireless-card-info.jpg  
      My Computer


  5. Posts : 1,007
    Winndows 7 32 bit
       #5

    vickins said:
    Hello, Thank you for the reply's. I did what 2XG suggested but sadly it hasn't solved it. I find it happens mostly when my other PC is turned on.... Most likely a coincidence. Also I have kept my driver updated. This is the info i have on my wireless card ...find attached image. Again thank you for the reply's. :)
    Hi vickins,

    Thanks for your reply. Please download the latest wireless card drivers from here:

    1397 wireless driver

    Then check the system and let us know. If the issue still persists then check the system under safe mode with networking and let us know how it operates there:

    Safe Mode

    Keep us posted with the results so we can advise you further.
      My Computer


  6. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Ive been checking my connection this week and every time it's been working!!! Thank you for the Help!
      My Computer


  7. Posts : 1,007
    Winndows 7 32 bit
       #7

    vickins said:
    Ive been checking my connection this week and every time it's been working!!! Thank you for the Help!
    Hi vickins,

    Its great to hear system is working fine now. Please mark the thread as solved so other users can also benefit from it.

    If you have any further queries, please feel free to contact us.
      My Computer


  8. Posts : 2
    Windows 7 Home Premium 32 Bit
       #8

    I have Dell Studio 1555 running Windows 7 Home Premium 32 Bit (Originally MS Vista was installed but I was given a free upgrade to Windows 7 32 Bit by Dell). Since last 3-4 days I am unable to connect to WiFi although it displays as available wifi network. My WiFi adapter/driver is Intel WiFi Link 5100 AGN (version 12.4.1.4 date 26/mar/2009. File name is netw5v32.sys) (as shown under Device Manager). I tried 'System Restore' on 2nd June 2015 (it had done a Windows Update on 31st May 2015) and now when I do System Restore it shows 'Undo System Restore' and does not complete the process by giving an error. I also tried 'Update Driver' but it says driver is latest.

    Please somebody help me in resolving this.

    Thanks in advance.
      My Computer


  9. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #9

    You can try to load defaults in BIOS.

    Ask about System Restore in "Backup and Restore" section.
      My Computer


  10. Posts : 2
    Windows 7 Home Premium 32 Bit
       #10

    Hi,

    Thanks for the reply. How do I load defaults in BIOS ?
      My Computer


 

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