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Windows 7: Slow internet on one PC after clean installation

19 Nov 2013   #1

Windows 7 Home Premium 64bit
Slow internet on one PC after clean installation

So last week my computer's boot process got messed up so it couldn't boot anymore. I didn't manage to repair it either, so I did a clean Windows 7 installation in the end. I installed the OS, it's updates and my most-used programs. Aside from some Steam/Origin games everything was finished by last Tuesday (11-12), so after that no other programs were installed.

Last Friday evening (11-15) my internet suddenly became slow. This was especially noticeable when downloading something or playing a youtube video (which was slow even on 144p!).
At first I thought it was my ISP or something. While not common, it isn't unusual either. So I let it go through the weekend, expecting it to be fixed on Monday at latest. Except it didn't.

So since last Monday (11-18) I've been trying to fix this problem. I tested my internet on my phone and laptop, and it was at normal speed on both of them. Yet it was still slow on my computer. So it was definitely my computer, and not the internet, ISP or whatsoever.

I've tried the following solutions, all have failed though:
- Try a different browser. I've tried Firefox 25, Chrome 31, and IE11. All of them were just as slow.
- a complete system scan with both Avira Antivir and Malwarebytes. Both reported no detections.
- Clean the computer with CCleaner.
- Perform a system recovery. The earliest restore point was Thursday (11-14), but even on that point the internet is slow, despite it wasn't originally on that date.
- Reinstall/update the network driver.
- unplug and replug my router/modem.
- shut down all programs that use bandwidth. The speed didn't improve one bit. These are the same programs as before the clean install anyway.

There's one suspicious thing worth noting about the system recovery. In the affected programs list of every restore point, it removes and restores the same driver that I'm not aware of.
The driver it removes is "Microsoft Extern Bureaublad-services (Printer) 06/21/2006 6.1.7601.17514", which is in English "Microsoft Remote Desktop Services (Printer) 06/21/2006 6.1.7601.17514".
And the driver it restores is "Microsoft Remote Desktop Services (Printer) 06/21/2006 6.1.7601.17514". And yes, unlike the removed driver, this one is actually in English.
I have no idea what this is, nor haven't I installed such thing. My laptop (mind that it's Windows 8 though) doesn't have this driver in any of it's restore points.

And lastly, few clarifications on the clean install that may be useful:
- The internet speed was perfectly fine before the clean install, so this problem probably occurred somewhere after the install.
- The previous OS installation (which was also Windows 7) was on a HDD. Before the clean install I took the opportunity to buy and install an SSD (which is and Samsung 840 EVO 250GB) in my computer. The new OS is on this SSD.
- Despite the boot corruption on the HDD, the OS installation was still on it. I've formated this drive after the clean install on the SSD.
- My GPU is also upgraded before the clean install, though this shouldn't be a factor.
- I'm running on a wireless network, which does affect the speed. But so are my phone and laptop, so it shouldn't be slow on just one device. All devices are tested on the same spot with the aforementioned results.

So yeah, long post, but anyone know why this happens and how I fix it? It almost seems I'd need another clean install, though I'd love to avoid that chore.

My System SpecsSystem Spec
19 Nov 2013   #2

W7 Pro SP1 64bit

You are not alone, see this post:
"Microsoft Remote Desktop Services (Printer) 06/21/2006 6.1.7601.17514" installs inself and destroy my network

Maybe others in this forum have a better idea on how to fix it.
My System SpecsSystem Spec
20 Nov 2013   #3

Windows 7 Home Premium 64bit

Yeah, after googling about it I found that as well. Sadly I can't test the fix from that link since my oldest restore point has this problem as well.
Google gives mixed results about MS Remote Desktop driver... Some say it's running great, some have small problems, and some major ones of various sorts. The bottom line seems that the driver sucks and that you need to get rid of it, but it doesn't explain how anywhere.

I also got around testing my computer in safe mode. And guess what? The internet runs as fast as it should be. No hiccups or anything, just fast, smooth internet. Going back to normal mode obviously makes it slow again.
With this it seems it's some software that's interfering. At least it's not a hardware problem, which is a relief.
My System SpecsSystem Spec

20 Nov 2013   #4

W7 Pro SP1 64bit

Some one on these forums probably knows how to rip out that driver.... let's wait and see.
My System SpecsSystem Spec
20 Nov 2013   #5

W7 Pro SP1 64bit

Does anything related to this driver appear in the list of installed Windows Updates?
Start > View installed updates
My System SpecsSystem Spec
20 Nov 2013   #6

Windows 7 Home Premium 64bit

No, the installed updates list doesn't show anything related to the driver.

However, in the list there is an update called KB958488. Literally just that, no publisher name, no description like (security)update, just the KB number.
A quick google revealed that it's an update related to the .NET framework 3.5. There's one small page where a few people complain about it giving some problems, but I don't think it's really that bad or related to this problem.
My System SpecsSystem Spec
20 Nov 2013   #7
Microsoft MVP

Windows 7 Ultimate X64 SP1

If you see it in Device manager you can try removing it that way. Also check Control Panel\All Control Panel Items\Programs and Features to see if there is anything related there.
My System SpecsSystem Spec
20 Nov 2013   #8

Windows 7 Home Premium 64bit

You mean the MS Remote Desktop driver? I've checked on those two places, and I can't find the drive in either.

However, I did see that my WLAN card driver was installed twice. So I uninstalled both, restarted my computer and installed the driver again. Sadly this didn't solve the problem.

I didn't saw anything suspicious either besides that one.
My System SpecsSystem Spec
20 Nov 2013   #9

Windows 10 Pro

Look in the following paths for the driver named MS Remote Desktop driver:




If you find it, delete it. Then restart the pc and manually check for windows updates. (Since its a driver it might be under optional.) If your suggested to install the update, you can then hide the update by right clicking the update and hiding it.

Take a look here as well:
My System SpecsSystem Spec
20 Nov 2013   #10

Windows 7 Home Premium 64bit

I've installed both the update and hotfix that are mentioned in the article you linked. The internet speed is kinda fluctuating between the very slow and very fast (as in faster than usual) now. It mostly stays fairly slow, but the update has done something.

Also, I checked the latest affected programs in the system recovery. Despite having installed the update, it still has the weird MS Remote Desktop 6.1 restoration. So it seems like it hasn't completely updated or something.

Obviously this means removing the old driver, which was your original request. I've looked in the mentioned folders, but I couldn't find a file that clearly states it's a part of the MS Remote Desktop.
However, I did find a file called MsRdpWebAccess.dll in c:\Windows\System32. My first thought was that it could be an abbreviation of the driver we're looking for. Google is kind of vague about it though, it says it's indeed a part of the driver, but it also says it's a normal system file (and thus dangerous to delete?).

So is this the file I should delete? Or should I attempt something else now?
My System SpecsSystem Spec

 Slow internet on one PC after clean installation

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