Can't connect to University VPN

H

Hasan

New member
I installed 7 yesterday and so far I'm loving it :)

Unfortunately, I can't connect to my uni VPN. I followed these instructions (which are for Vista):
Vista

When I connect, it tries to verify the user name and password but after about 40 seconds it stops and shows me an error 619. Anyone know what I should do?

I have a Vaio C1S
 

My Computer

Computer Manufacturer/Model Number
Sony VAIO C1S/W
OS
Windows 7 Professional
CPU
Intel Core 2 Duo T5500 1.66GHz
Memory
2GB
Graphics Card(s)
Intel GMA 950
Screen Resolution
1280 x 800
Hard Drives
1 x 250GB
Internet Speed
10MB/s
Have you talked to your university's IT guys yet?
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
Nope, but I'll be doing that if its still not working on Monday.

I know some people who have been able to set it up. I only decided to do it today because I need access to some of my files.
 

My Computer

Computer Manufacturer/Model Number
Sony VAIO C1S/W
OS
Windows 7 Professional
CPU
Intel Core 2 Duo T5500 1.66GHz
Memory
2GB
Graphics Card(s)
Intel GMA 950
Screen Resolution
1280 x 800
Hard Drives
1 x 250GB
Internet Speed
10MB/s

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
Well that's exactly what I did and it hasn't worked. I think I'll ask IT support on Monday.

This is the error I get if it helps:
prob.jpg
 

My Computer

Computer Manufacturer/Model Number
Sony VAIO C1S/W
OS
Windows 7 Professional
CPU
Intel Core 2 Duo T5500 1.66GHz
Memory
2GB
Graphics Card(s)
Intel GMA 950
Screen Resolution
1280 x 800
Hard Drives
1 x 250GB
Internet Speed
10MB/s
Where did you get your drivers? Did you let Windows find and install them, or did you download them from Sony? Do you have any security software installed, like Norton, NOD32, etc? Have you opened all of the requried ports on your computer's firewall? Have you tried disabling your computer's firewall?

I'm assuming you had no problems with your previous operating system?
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
I've never used the uni VPN before. I just asked someone to try it with his account on his Mac and it worked. I then told him to try with my username (with the wrong password) and he gets the same error ("a connection could not be established with the PPP server").

I've tried it with 3 other computers all running XP and I get the same error. I even tried with wrong usernames and passwords and still get the same error :S
 

My Computer

Computer Manufacturer/Model Number
Sony VAIO C1S/W
OS
Windows 7 Professional
CPU
Intel Core 2 Duo T5500 1.66GHz
Memory
2GB
Graphics Card(s)
Intel GMA 950
Screen Resolution
1280 x 800
Hard Drives
1 x 250GB
Internet Speed
10MB/s
It appears from the info supplied, it is not an OS issue. It indicates you are connecting and then getting disconnecting. You probably do not have the VPN client or SSL web client installed. Check with the IT support person for detailed installation instructions and location of where you can download the client software. Some companies, institutions use either the IPSEC protocol supported by the OS or installed in a client install. Some prefer the browser based SSL VPN tunnel which usually requires Java installed.
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 1525 Notebook
OS
Windows 7
CPU
rocessor Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz, 1867
Motherboard
Intel(R) ICH8 Family Chipset
Memory
Installed Physical Memory (RAM) 4 GB
Graphics Card(s)
Mobile Intel(R) 965 Express Chipset Family (Sux)
Sound Card
Intel(R) High Definition Audio HDMI
Go back to your friend with the Mac. Use your username with the correct password. Does it connect?
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
It now works on a PC running XP. I disabled the firewall and it worked. Disabled Windows firewall on my laptop and it hasn't solved it.
 

My Computer

Computer Manufacturer/Model Number
Sony VAIO C1S/W
OS
Windows 7 Professional
CPU
Intel Core 2 Duo T5500 1.66GHz
Memory
2GB
Graphics Card(s)
Intel GMA 950
Screen Resolution
1280 x 800
Hard Drives
1 x 250GB
Internet Speed
10MB/s
It works! Disabled my antivirus (MS security essentials)

Unfortunately, I can't access any files on my linux account so its all been a bit pointless :sarc:
 

My Computer

Computer Manufacturer/Model Number
Sony VAIO C1S/W
OS
Windows 7 Professional
CPU
Intel Core 2 Duo T5500 1.66GHz
Memory
2GB
Graphics Card(s)
Intel GMA 950
Screen Resolution
1280 x 800
Hard Drives
1 x 250GB
Internet Speed
10MB/s
Hasan said:
It works! Disabled my antivirus (MS security essentials)

Unfortunately, I can't access any files on my linux account so its all been a bit pointless :sarc:
Click to expand...

I seem to remember asking you if you had any of that stuff installed..... ;)
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
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