Now i have a real mess. Windows fails to start as it's having conflicts with all the installs/deletes. I had to go back to an early configuration but still have start-up issues. I re-installed the printer earlier today before I last posted and as I said, I had 3 instances of the local printer from one install, could not delete any of them and I could not assign a default printer. Ready to toss the thing and get a new HD for my old xp machine.
Be back later
Follow option One in this tutorial: System Restore
Pick a restore point somewhere between 4 days ago (when I recommended the xerox universal driver) , and yesterday (when you posted "I thought I had it working). I don't know if the RP is identified with the printer driver, but that would make it easier to choose.
did that this AM but no luck as the earliest restore point is yesterday. I can't delete the HP software from the control panel. Nothing happens. I did "remove" the icons from the "Device Manager" but in the "un-install a program" the HP stuff does not remove. When starting the machine I get 15 errors in a row telling me that various HP programs are trying to start and need a "disk". All the HP directories (folders) are still there in triplicate. I shut off the stuff in the start-up manager and now can start windows. I also cleaned the registry of the HP stuff I could find but all the HP stuff is still there in the program list.
any ideas of how to remove the HP (7500 printer) from that system (i'm now on my laptop). I don't want to just delete the folders as the OS still thinks it's there. If I uncheck the HP lines in the start-up it still gives all those errors. I hate the thought of a total format and OS install.
That's what I thought you meant by "go back to an early configuration", but wanted to check.
One RP one day ago - that's unusal, did you click the radio button "Choose a different...."? (Step 7 of the tutorial)
If you're certain that you do NOt have an earlier Restore Point, then you can try this:
What printers, if any, show in Devices and Printers?
Control Panel\Hardware and Sound\Devices and Printers
Is this the USB printer?
Yes
- unplug the USB cable
- type the word uninstall into the search box on the start menu
is there an HP printer uninstall listed in the search results (just above the search box)?
- Yes? Click on that and follow the information on the screens.
- No? Try uninstalling using the HP Printer install disc.
Found more restore points. This is different then XP which shows a big list. Tomorrow I'll go back to when I got the system.
If you do NOT have a restore point and the unplug/uninstall didn't work, you can try the Revo Uninstaller
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems - select the FREE version
I don't know if the instller for the free Revo has any extra offers - just pay attention during the install and untick anything that isn't related (usually toobars or Chrome - you don't want that stuff)
Ran the Revo uninstaller on both the win7 machines and cleaned out all printer related stuff. Now I can print to the attached printer again, after an "internet" install rather then the disk, on the workstation. It still shows up as a bad install but it works AND, I can connect to it from my win7 laptop which i never could do. Onward and upward with the rest of the network
This is progress - glad to hear it.
To make it easier from this side of your monitor, plaes provide names for all of the devices and how they are connected and to what PC
Last edited by Slartybart; 08 Jan 2014 at 14:54. Reason: updated image
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