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Windows 7: Issue with another HP Laptop

25 Oct 2009   #1

Windows 7 Home Premium 64 Bit
Issue with another HP Laptop

Hey so I got the wireless issue taken care of on the main desktop pc at my house. Last night after all that was done and I had updated everything I then proceeded to do a clean/fresh install of Windows 7 on my mom's HP Laptop....a dv5t.

Luckly there were no issues with the wireless side of things. It has an Intel Wifi 5100 AGN which is a pretty good adapter by all accounts and it worked without any issue. I went ahead though and downloaded the latest driver for it from Intel's website though to be sure.

I've pretty much got everything up and running save for these 2 issues. When I go to "Device and Printers" there is a yellow triangle with an exclamation sign inside of it. I right clicked and selected, "troubleshoot" hoping it would be something simple to solve. However Windows was unable to deal with it. Here's what happened below...

It says it's looking for problems and the first thing that pops up is:

1) The driver for Keyboard Filter is NOT installed. Install the latest driver for the device.

I hit "apply this fix" at the bottom. It then said, "Searching for driver" for a while but ultimately nothing was installed and I got no response.

Then a 2nd issue came up.

2) The driver for Unknown Device is NOT installed. Install latest driver for the device.

Again I hit "apply this fix" at the bottom. Waited while it said, "searching for driver" and then nothing happened.

After this it said "Troubleshooting has completed". Yet nothing had been

I looked the details and summary and this what Windows had in table format:

Issue Found:

1) Keyboard Filter doesn't have a driver: Not Fixed

  • Apply solution for driver problem -----> Completed
  • Install a driver for this device ---> Completed

2) Unknown Device doesn't have a driver: Not Fixed
  • Apply solution for driver problem -----> Completed
  • Install a driver for this device ---> Completed
3) Problem with PnP devices detected

There was nothing underneath that in the Summary/Details page...

The last thing is the device ids I saw below...hopefully this will be helpful to solving the issue.

Keyboard Filter:
Device ID: {A87C2E0F-9A46-46B8-8EC4-
Error Code: 0

Unknown Device:
Device ID: ACPI\HPQ0004\2&DABA3FF&1
Error Code: 28

Any help would be greatly appreciated....

My System SpecsSystem Spec
25 Oct 2009   #2

Windows 7 Home Premium 64 Bit

Does anyone have any suggestions?
My System SpecsSystem Spec

 Issue with another HP Laptop

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