DLink DIR 835 Router - Browsers on one computer can't connect to inter


  1. Posts : 6
    Windows 7 64 bit Professional
       #1

    DLink DIR 835 Router - Browsers on one computer can't connect to inter


    We just upgraded to a DLink DIR 835 Dual Band Router. All devices can connect to the WiFi channels and all devices but one work fine. I have one desktop that says it is connected to the WIFI with internet access but none of the browsers (Chrome, Firefox, IE) can connect. I can see the MAC address of the computer in the router admin. I have tried all the usual - power down/up on PC, Router, Windows Troubleshooting, ipconfig /release /renew /flushDNS

    Windows Firewall is turned OFF. I took all security off the network.

    AVG Free is the a/v. It's firewall is OFF and gives the message "Internet is blocked or not connected" when I try to turn it on.

    Any thoughts?

    Here's the Xirrus screenshot:

    DLink DIR 835 Router - Browsers on one computer can't connect to inter-wifi-capture.png


    Here's the ipconfig /all of the computer with the issues:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Harrison-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : i-zoom.net

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : i-zoom.net
    Description . . . . . . . . . . . : D-Link DWA-160 Xtreme N Dual Band USB Ada
    pter(rev.A2)
    Physical Address. . . . . . . . . : 84-C9-B2-80-9A-BE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5148:bf4:fd9c:7ac%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.105(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : February-27-14 7:46:41 PM
    Lease Expires . . . . . . . . . . : March-01-14 9:27:17 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 243583410
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-5F-81-CE-84-C9-B2-80-9A-BE

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.i-zoom.net:

    Connection-specific DNS Suffix . : i-zoom.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.105%20(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:18d1:2747:3f57:ff96(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::18d1:2747:3f57:ff96%19(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Windows\system32>


    Here's the ipconfig /all of another computer on the network without issues:


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DellLaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Peer-Peer
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : i-zoom.net

    Ethernet adapter Local Area Connection* 17:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Anchorfree HSS Adapter
    Physical Address. . . . . . . . . : 00-FF-D7-D7-C7-BB
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : i-zoom.net
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5300 AGN
    Physical Address. . . . . . . . . : 00-21-6A-96-D4-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::51d6:c71a:62bd:fa92%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.109(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : February 28, 2014 7:38:07 AM
    Lease Expires . . . . . . . . . . : March 1, 2014 7:56:58 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 218112362
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-C5-5D-61-00-26-B9-15-72-45

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-26-B9-15-72-45
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:c8d:3a63:e776:da80(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::c8d:3a63:e776:da80%24(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{D7D7C7BB-5263-4887-B09A-9F4BC8D44DA5}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.i-zoom.net:

    Connection-specific DNS Suffix . : i-zoom.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.109%26(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{2FDDA01F-3008-4398-A47C-D0352926BB19}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>
      My Computer


  2. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #2

    You are showing a valid IP for this connection, with the connection showing as good yet the browser can't go anywhere it's usually a winsock or TCP/IP problem.

    To fix these types of problems unzip and run the file below, it will reset the entire network stack and reboot your machine automatically. Let me know if the browser change their behavior after this.

    You will definitely want to turn the Windows firewall back on and add the security back to the wireless network.
    DLink DIR 835 Router - Browsers on one computer can't connect to inter Attached Files
      My Computer


  3. Posts : 6
    Windows 7 64 bit Professional
    Thread Starter
       #3

    Unfortunately, no change after running the IPReset file.
      My Computer


  4. Posts : 6
    Windows 7 64 bit Professional
    Thread Starter
       #4

    Not sure if this clue will help but my kids Minecraft client has no problem connecting on that machine.
      My Computer


  5. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #5

    HStoddart said:
    Not sure if this clue will help but my kids Minecraft client has no problem connecting on that machine.

    I can only advise that you remove AVG using the special removal tool which you can download from the link.

    Something is blocking the connection and it's showing a valid IP.

    http://www.avg.com/us-en/faq.num-5172
      My Computer


  6. Posts : 6
    Windows 7 64 bit Professional
    Thread Starter
       #6

    Removed AVG. No change. Considering a sledgehammer.
      My Computer


  7. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #7

    You can even see the connection there with a valid IP showing so something is still blocking the connection. I started with the most likely solution but this machine is well beyond that.

    Maybe I should ask if the wired connection works at all? You may want to consider resetting the new router or updating the firmware on the DIR-835 via the following link.
    http://support.dlink.ca/ProductInfo.aspx?m=DIR-835

    If the router adjustments don't have an effect on the problem I would consider starting up in safe mode with Networking, if you can connect in safe mode then you can be sure that something installed on this machine is causing the problem.

    Safe Mode
    Last edited by chev65; 28 Feb 2014 at 14:52.
      My Computer


  8. Posts : 6
    Windows 7 64 bit Professional
    Thread Starter
       #8

    Behaves exactly the same in Safe with Networking mode. And yes the wireless is working - all other computers connected have no problems and the kids Minecraft client lets them connect to a multiplayer server. But no browsers will connect - Chrome, Firefox or IE. Seems like it's something with the IP protocols.
      My Computer


  9. Posts : 6
    Windows 7 64 bit Professional
    Thread Starter
       #9

    Misread your questions. I disabled the Wired connection because at one point I thought it was the problem - the computer connected to it first and the drivers were never installed (this computer isn't sitting where a wired connection is possible.
      My Computer


  10. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #10

    HStoddart said:
    Misread your questions. I disabled the Wired connection because at one point I thought it was the problem - the computer connected to it first and the drivers were never installed (this computer isn't sitting where a wired connection is possible.
    It's acting more like a DNS problem. Have you entered a proper DNS server into the routers settings for DNS servers? Google's DNS is a good place to start at 8.8.8.8 and 8.8.4.4

    Have you tried updating the firmware on the new router to the latest version?

    I posted a link to the new firmware in my last post.

    If this problem is now solved I'm sure we'd all like to know what fixed it. :)
    Last edited by chev65; 28 Feb 2014 at 21:26.
      My Computer


 

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