Wireless Wi-Fi / Internet Connection Problem

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  1. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #11

    evolution83 said:
    chev65 said:
    evolution83 said:
    still not working
    With the adaptor not connecting in both Windows and Lenox it's acting like a problem with the hardware.
    well it connects, just not loading sites unless I'm using a hotspot. I'm not sure what the difference would be in why this works.

    do you mean the USB adapter itself? I was thinking of testing out a new adapter and seeing if it works...
    Yes the actual USB adaptor, because it's not working on both Windows and Linux. Testing a new one would help confirm if this is true or not.
      My Computer


  2. Posts : 42
    Windows 7 Ultimate (32 bit)
    Thread Starter
       #12

    Well, I'm at a loss. I've tested out a new adapter and it's doing the same thing. For a while I can browse and then everything just stops working again. Guess I'll just return the adapter. :-/

    Is it possible that I'm able to use a mobile hotspot because of the different IP address or is it something else?

    I've never experienced an issue like this that is so confusing that it seems unsolvable.
      My Computer


  3. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #13

    evolution83 said:
    Well, I'm at a loss. I've tested out a new adapter and it's doing the same thing. For a while I can browse and then everything just stops working again. Guess I'll just return the adapter. :-/

    Is it possible that I'm able to use a mobile hotspot because of the different IP address or is it something else?

    I've never experienced an issue like this that is so confusing that it seems unsolvable.
    Have you tried running any system file integrity scan's such as the sfc /scannow command which should be run in an elevated command prompt.

    If you can post the ipconfig/all from this machine when trying to connect to the landlords router it may be helpful...
      My Computer


  4. Posts : 42
    Windows 7 Ultimate (32 bit)
    Thread Starter
       #14

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Erick-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
    Description . . . . . . . . . . . : NETGEAR WNA3100 N300 Wireless USB Adapter

    Physical Address. . . . . . . . . : 08-BD-43-88-17-10
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:9:4b00:851:d04d:b694:3aa5:83eb(Preferred)
    Temporary IPv6 Address. . . . . . : 2601:9:4b00:851:f43f:508f:4f6c:94aa(Preferred)
    Link-local IPv6 Address . . . . . : fe80::d04d:b694:3aa5:83eb%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.38(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, April 09, 2014 7:35:11 PM
    Lease Expires . . . . . . . . . . : Wednesday, April 16, 2014 7:35:11 PM
    Default Gateway . . . . . . . . . : fe80::5e57:1aff:feee:c1c1%14
    10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 235453763
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-83-90-10-00-1D-60-AB-8B-E2

    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2440:1272:bc5b:c214(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2440:1272:bc5b:c214%11(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.hsd1.ca.comcast.net.:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
      My Computer


  5. Posts : 42
    Windows 7 Ultimate (32 bit)
    Thread Starter
       #15

    I've been using a guide on Mozilla trying to diagnose different parts of the network. One is to try and ping Google DNS servers. I can't even do that...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert -d 8.8.8.8

    Tracing route to 8.8.8.8 over a maximum of 30 hops

    1 2 ms 2 ms 2 ms 10.0.0.1
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
      My Computer


  6. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #16

    Tracert is different then pinging the IP. I get the following with Tracert and ping to Google's DNS.

    How to use the Tracert command-line utility to troubleshoot TCP/IP problems in Windows

    In this case I believe the Comcast modem/router is the problem, they are notorious for creating problems like this. With your connection working on the hotspot this is about the only conclusion I can come to.

    No way for me to effect any type of fix on these Comcast devices but that is the problem here.
    Attached Thumbnails Attached Thumbnails Wireless Wi-Fi / Internet Connection Problem-ping-google-tracert.png  
      My Computer


  7. Posts : 42
    Windows 7 Ultimate (32 bit)
    Thread Starter
       #17

    Well, in the 3 years that I've lived here this has never happened. Is it possible I was maybe blocked from accessing the router or internet somehow?
      My Computer


  8. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #18

    evolution83 said:
    Well, in the 3 years that I've lived here this has never happened. Is it possible I was maybe blocked from accessing the router or internet somehow?
    That is what's confusing me because from the ipconfig/all you are showing a valid IP so therefore should be connected to the internet so I don't see how you could be blocked from the router although it appears as if something is blocking the connection from working.

    The DNS is showing kind of strange here, did you enter these DNS IP's "in bold" into the IPv4 properties?
    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    75.75.75.75
    75.75.76.76


    Have you tried changing the DNS to something else like Google's DNS at 8.8.8.8 and 8.8.4.4

    Also try running the IPReset file, just unzip, windows may grip but it's safe, this file will reset the network stack, flush the DNS, renew the IP etc.
    Wireless Wi-Fi / Internet Connection Problem Attached Files
      My Computer


  9. Posts : 42
    Windows 7 Ultimate (32 bit)
    Thread Starter
       #19

    chev65 said:
    The DNS is showing kind of strange here, did you enter these DNS IP's "in bold" into the IPv4 properties?
    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    75.75.75.75
    75.75.76.76


    Have you tried changing the DNS to something else like Google's DNS at 8.8.8.8 and 8.8.4.4

    Also try running the IPReset file, just unzip, windows may grip but it's safe, this file will reset the network stack, flush the DNS, renew the IP etc.
    yes, the DNS servers were always there from what I remember. It's automatic so I don't put them there. I did try using Google's DNS servers but it's not working still.

    I did run some network diagnostics and came up with some info that may be helpful. Even though it says to reboot the modem, that's already been done but willing to try again.

    The first pic below is BEFORE I ran that IPresetALL file you submitted.



    After I ran the file, I got these two messages...





    I gathered some detailed info from the report below.

    Code:
    Windows Network Diagnostics Publisher details 
    
    Issues found 
    The connection between your access point, router, or cable modem and the Internet is broken
    The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet.
    Your broadband modem is experiencing connectivity issues Completed 
     
    
    Issues found Detection details 
    
    5 The connection between your access point, router, or cable modem and the Internet is broken 
     
    The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet. 
    Your broadband modem is experiencing connectivity issues 
     
    Restart your broadband modem:
    1. Unplug or turn off the modem. 
    2. After all the lights on the modem are off, wait at least 10 seconds. 
    3. Turn the modem on or plug it back into the power outlet. To restart a modem that has a built-in battery, press and quickly release the Reset button. If this doesn't fix the problem, contact your Internet service provider. 
     
    
    Detection details 
    
    InformationalDiagnostics Information (Network Adapter) 
    Details about network adapter diagnosis: 
    
    Network adapter Wireless Network Connection 3 driver information:
    
       Description . . . . . . . . . . : Linksys AE1000
       Manufacturer  . . . . . . . . . : Cisco Consumer Products LLC
       Provider  . . . . . . . . . . . : Cisco Consumer Products LLC
       Version   . . . . . . . . . . . : 3.0.10.0
       Inf File Name . . . . . . . . . : C:\Windows\INF\oem4.inf
       Inf File Date . . . . . . . . . : Friday, June 11, 2010  6:13:54 PM
       Section Name  . . . . . . . . . : linksys_ae1000.ndi
       Hardware ID . . . . . . . . . . : usb\vid_13b1&pid_002f
       Instance Status Flags . . . . . : 0x180600a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 71
       Physical Media Type . . . . . . : 9
    
     
     
    InformationalDiagnostics Information (Wireless Connectivity) 
    Details about wireless connectivity diagnosis: 
    
    Information for connection being diagnosed
     Interface GUID: a7191420-ec53-41f3-b9a9-6e808e18b62d
     Interface name: Linksys AE1000 #2
     Interface type: Native WiFi
    
    Connection incident diagnosed
     Auto Configuration ID: 1
     Connection ID: 1
    
    Connection status summary
     Connection started at: 2014-04-10 18:17:35-179
     Profile match: Success
     Pre-Association: Success
     Association: Success
     Security and Authentication: Success
    
    List of visible access point(s): 3 item(s) total, 3 item(s) displayed
            BSSID		BSS Type PHY	Signal(dB)	Chnl/freq    SSID
    -------------------------------------------------------------------------
    5C-57-1A-EE-C1-C0	Infra	 <unknown>	-71		6	 HAPPY
    BC-EE-7B-EC-D8-D0	Infra	 <unknown>	-87		6	 greybunny
    52-57-1A-EE-C1-C0	Infra	 <unknown>	-75		6	 (Unnamed Network)
    
    Connection History
    
     Information for Auto Configuration ID 1
    
      List of visible networks: 3 item(s) total, 3 item(s) displayed
      BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
      ------------------------------------------------------------------------------
      Infra	 <unknown>	Yes		47	Yes		HAPPY
      Infra	 <unknown>	Yes		7	Yes		greybunny
      Infra	 <unknown>	Yes		37	Yes		(Unnamed Network)
    
      List of preferred networks: 2 item(s)
       Profile: FBI SURVEILANCE
        SSID: FBI SURVEILANCE
        SSID length: 15
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028002
       Profile: HAPPY
        SSID: HAPPY
        SSID length: 5
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: Yes
    
     Information for Connection ID 1
     Connection started at: 2014-04-10 18:17:35-179
      Auto Configuration ID: 1
      Profile: HAPPY
      SSID: HAPPY
      SSID length: 5
      Connection mode: Infra
      Security: Yes
      Pre-Association and Association
       Connectivity settings provided by hardware manufacturer (IHV): No
       Security settings provided by hardware manufacturer (IHV): No
       Profile matches network requirements: Success
       Pre-association status: Success
       Association status: Success
        Last AP:  5c-57-1a-ee-c1-c0
      Security and Authentication
       Configured security type: WPA2-PSK
       Configured encryption type: CCMP(AES)
       802.1X protocol: No
       Key exchange initiated: Yes
        Unicast key received: Yes
        Multicast key received: Yes
       Number of security packets received: 0
       Number of security packets sent: 0
       Security attempt status: Success
     Connectivity
       Packet statistics
        Ndis Rx: 428
        Ndis Tx: 687
        Unicast decrypt success: 0
        Multicast decrypt success: 0
        Unicast decrypt failure: 0
        Multicast decrypt failure: 0
        Rx success: 2596
        Rx failure: 0
        Tx success: 129
        Tx failure: 0
        Tx retry: 0
        Tx multiple retry: 0
        Tx max lifetime exceeded: 0
        Tx ACK failure: 0
       Roaming history: 0 item(s)
    
    
     
     
    InformationalDiagnostics Information (Wireless Connectivity) 
    Details about wireless connectivity diagnosis: 
    
    For complete information about this session see the wireless connectivity information event.
    
    Helper Class: Auto Configuration
     Initialize status: Success
    
    Information for connection being diagnosed
     Interface GUID: a7191420-ec53-41f3-b9a9-6e808e18b62d
     Interface name: Linksys AE1000 #2
     Interface type: Native WiFi
    
    Result of diagnosis: There may be problem
     
     
    InformationalDiagnostics Information (Wireless Network Adapter) 
    Details about wireless network adapter diagnosis: 
    
    For complete information about this session see the wireless connectivity information event.
    
    Helper Class: Native WiFi MSM
     Initialize status: Success
    
    Information for connection being diagnosed
     Interface GUID: a7191420-ec53-41f3-b9a9-6e808e18b62d
     Interface name: Linksys AE1000 #2
     Interface type: Native WiFi
     Profile: HAPPY
     SSID: HAPPY
     SSID length: 5
     Connection mode: Infra
     Security: Yes
     Connect even if network is not broadcasting: No
    
    Result of diagnosis: There may be problem
    
    
    InformationalNetwork Diagnostics Log 
    File Name:  06438DB2-7AB7-43DB-B7A8-D06E74EF1948.Diagnose.0.etl 
     
    Informational Other Networking Configuration and Logs 
    File Name:  NetworkConfiguration.cab 
     
    Collection information 
    Computer Name:  ERICK-PC 
    Windows Version: 6.1 
    Architecture: x86 
    Time: Thursday, April 10, 2014 6:21:45 PM 
    
    Publisher details Expand 
    
    Windows Network Diagnostics 
    Detects problems with network connectivity. 
    Package Version: 1.0 
    Publisher: Microsoft Windows
    IDK where the two log files are located, but if you need them I can post as long as you can tell me where to find them.
      My Computer


  10. Posts : 42
    Windows 7 Ultimate (32 bit)
    Thread Starter
       #20

    so, I assume everyone is just as stumped as I am on this?
      My Computer


 
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