Connected but web pages don't open

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  1. Posts : 12
    Windows 7 Home Premium x64
       #1

    Connected but web pages don't open


    My computer indicates that I am connected to my Comcast router, but when I click to access my homepage or any other webpage, I get a message that there is no internet connection.

    My Network and sharing page reads:
    Access: No Internet Access
    Connection: Wireless Network Connection (home router name)

    Any assistance will be greatly appreciated.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome ROOTOY mate two simple things you can try is to power off the modem and leave for a minute or two then power back on and see what happens.

    You can just reboot the machine and I would be running these I any case

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html



    Did you install any drivers or software for that modem / router? If not post the model and let us look for one.
      My Computer


  3. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Thx ICit2lol,

    I tried disconnecting then reconnecting the router but that did not resolve the problem.

    I ran snf/scannow three times. Each resulted in the message "Windows Resource Protection did not find any integrity violations."

    I ran Windows Network Diagnostics with results: "Problems Found Your computer appears to be correctly configured, but the device or resource (DNS Server) is not responding.

    Also, I had previously received "Network adapter has been manually turned off."

    In response to your question, I haven't knowingly downloaded or changed any drivers.

    Router is xFinity Arris TG862 G/CT

    Thx
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    So the chkdsk did not come up with anything?

    If you haven't run that one the do so and in Option 2 there are options to correct any faults .
    Disk Check see pic for the repair items I mean.
    Attached Thumbnails Attached Thumbnails Connected but web pages don't open-dskcheck.png  
      My Computer


  5. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Ran scan disk - scan, fix errors, and recover bad sectors - didn't come up with anything. No errors were found.

    I ran windows network troubleshooters several times. Two problems were reported:

    "Windows cannot access\\RAY-PC" and "Windows cannot find RAY-PC."
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Ray I might ask for some help on this one as there seems to be more to it than just a non net connection if that is ok by you?
      My Computer


  7. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #7

    ROOTOY260 said:
    Thx ICit2lol,

    I tried disconnecting then reconnecting the router but that did not resolve the problem.

    I ran snf/scannow three times. Each resulted in the message "Windows Resource Protection did not find any integrity violations."

    I ran Windows Network Diagnostics with results: "Problems Found Your computer appears to be correctly configured, but the device or resource (DNS Server) is not responding.

    Also, I had previously received "Network adapter has been manually turned off."

    In response to your question, I haven't knowingly downloaded or changed any drivers.

    Router is xFinity Arris TG862 G/CT

    Thx
    To better assist you can you please follow this tutorial - Basic Requirements Before Posting your Networking Thread. This can help us identify what may be causing your issue.

    Your error messages seem to point to DNS which is the protocol used to translate legible host names into IP addresses. If that doesn't work then you can get symptoms such as no internet access or being unable to find a computer name.

    More specifically we would be interested into looking at the IPconfig output so we can see what DNS settings are currently being used

    Josh :)
      My Computer


  8. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #8

    Yes, ICit2lol, that's fine by me.
      My Computer


  9. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #9

    Thx Shadowjk,
    The connection is wireless.
    ISP is Comcast
    Cable
    router is Comcast xFinity Arris model TG 862 G/T
    McAfee Internet security suite

    Here's ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : RAY-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.md.comcast.net.

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 18-03-73-CA-AC-59
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 94-39-E5-86-00-51
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hsd1.md.comcast.net.
    Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
    Physical Address. . . . . . . . . : 94-39-E5-86-00-51
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : May 07, 2014 2:50:50 PM
    Lease Expires . . . . . . . . . . : May 14, 2014 2:50:50 PM
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{36652ABE-663A-4A66-A2D4-FAE7875FE6A8}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
      My Computer


  10. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #10

    Can you follow this tutorial and change your DNS servers to 8.8.8.8 and 8.8.4.4 and then test internet connectivity.

    DNS Addressing - How to Change in Windows 7

    Please report back the results then we will work from there

    Hope This Helps,
    Josh :)
      My Computer


 
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