Internet Connection through Wireless card keep dropping


  1. Posts : 18
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Internet Connection through Wireless card keep dropping


    Hello, I am having a dickens of a problem. Basically, the internet connection keeps dropping on my laptop through the wifi. The actual connection to the router doesn't stop, just internet connectivity. When this happens, if I put the computer to sleep and turn it back on, the internet reconnects. Many times when this happens, if I try the troubleshoot problems thing in Windows, it says the default gateway is missing, it repairs it, and reconnects. The problem seems to happen more with heavy bandwidth type browsing such as viewing Youtube or streaming video. It will sometimes do it every minute! There doesn't seem to be any problems with other computers/phones connected to my network, just this particular laptop.

    1. Is this a wired or wireless connection issue?

    Wireless

    2. Who is your Internet Service Provider (ISP)?

    Comcast (the devil)

    3. What type of Broadband connection are you using?

    Cable

    4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo -

    Modem: Ubee DDM 3513
    Router: Asus N900

    5. What is the Name of the Anti-Virus, Security or Firewall Software

    Avira Free, windows firewall

    6. How to run and post an ipconfig /all output of the computer(s) in question for review.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Andrew-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-1E-65-A4-04-44
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a5f3:5f90:9436:46fe%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.41(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, May 07, 2014 11:21:25 AM
    Lease Expires . . . . . . . . . . : Thursday, May 08, 2014 12:29:01 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 318774885
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-AD-78-E9-00-26-22-5E-5B-26

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-26-22-5E-5B-26
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:2879:3127:3f57:fed6(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2879:3127:3f57:fed6%16(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 318767104
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-AD-78-E9-00-26-22-5E-5B-26

    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{72F82C82-CF17-45AF-8796-1035EDAD16AD}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.hsd1.co.comcast.net.:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>
    Attached Thumbnails Attached Thumbnails Internet Connection through Wireless card keep dropping-wifi.png  
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Drew two things to try I find switching off the modem / router and leave for a minute then power up again often clears glitches like this and you can try this for the driver for that adaptor
    Intel® Driver Update Utility for wireless networking
      My Computer


  3. Posts : 18
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    I tried both and neither helped. Does the configuration I posted above look alright? Nothing stands out in the ipconfig?

    Thanks
      My Computer


  4. Posts : 1,618
    Win7 Home Premium x64 W10Pro&Home
       #4

    Try changing the router wifi channel from 6, lot of people near you showing in Xirrus shot. Make sure router not near a wireless phone base or any other electronic devices. Check your hardware settings power management tabs in properties for your adapter, make sure box is not checked to allow computer to put device to sleep to save power.
      My Computer


  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #5

    As DM says mate as devices like cordless phones, microwave ovens etc use the 2.4GHz frequency for their function.
      My Computer


  6. Posts : 10,485
    W7 Pro SP1 64bit
       #6

    You might also try setting the router to only use the N wireless protocol.
      My Computer


  7. Posts : 18
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    So the IP config I posted looks OK?
      My Computer


  8. Posts : 10,485
    W7 Pro SP1 64bit
       #8

    Drew99GT said:
    I tried both and neither helped. Does the configuration I posted above look alright? Nothing stands out in the ipconfig?

    Thanks
    Drew99GT said:
    So the IP config I posted looks OK?
    Sorry that we did not directly answer your question earlier.
    Everything in the first post looks fine.
    (Nice, well written, complete post - BTW.)

    How did you determine this?
    The actual connection to the router doesn't stop, just internet connectivity.

    Maybe the info in this post (and the post below it) can verify where you are losing connectivity.
      My Computer


  9. Posts : 18
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    Because the bars in the taskbar are still highlet but the little triangle pops up saying there is no internet connectivity.

    I think I may have actually at least made the problem better by disabling the Mircrosoft virtual wifi miniport.
      My Computer


 

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