Internet not working yet network is connected.

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  1. Posts : 24
    Windows 7 Home Premium 64 Bit
       #1

    Internet not working yet network is connected.


    Hi there, im new to this forum so forgive me if I do anything that im not supposed to.

    none of the programs that use internet (steam, spotify, google chrome) work and yet it says i am connected to the network and that i have internet connection.

    I have ticked the box that says "obtain DNS server automatically" or something to that extent and it worked... for about 20 seconds, then the internet stopped working again. I looked again and saw that the box i had previously ticked was unticked. Please help.

    P.S. could you speak in simple terms, I'm not too good with networking and DNS.

    EDIT: there's nothing wrong with my router, all my other devices (iPhone, smart TV, family computer) are working fine and have internet access.
    Last edited by Matthew Harbuz; 16 May 2014 at 03:20. Reason: Extra information
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  2. Posts : 613
    Windows 7 Ultimate x64
       #2

    Hi from Sevenforums,

    Can you provide an ipconfig/all
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  3. Posts : 10,485
    W7 Pro SP1 64bit
       #3

    Matthew Harbuz said:
    ~~~
    P.S. could you speak in simple terms, I'm not too good with networking and DNS.
    See if the info/video in this post helps you to gather the ipconfig info requested by TheCyberMan.

    The same info is in step 6 of this sticky post.

    Sorry if you already knew how to gather that ipconfig info.


    :::back to lurking:::
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  4. Posts : 24
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #4

    TheCyberMan said:
    Hi from Sevenforums,

    Can you provide an ipconfig/all
    Here it is, took a pic of it, thought it wild be quicker, hope you can see it all.

    Sorry that it's side ways I don't know why it's done that...
    Attached Thumbnails Attached Thumbnails Internet not working yet network is connected.-image.jpg  
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  5. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #5

    Do all the other things you have that the internet works have Bullgrard as a anti virus?
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  6. Posts : 24
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #6

    Layback Bear said:
    Do all the other things you have that the internet works have Bullgrard as a anti virus?
    No, the other computer has Norton
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  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    I haven't seen Bullguard use often but I have seen that some are having problem with Bullguard when using Windows 7.

    You could try uninstalling Bullguard for a test and install MSE.

    http://www.bullguard.com/support/pro...bullguard.aspx

    Download Microsoft Security Essentials from Official Microsoft Download Center
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  8. Posts : 10,485
    W7 Pro SP1 64bit
       #8

    I installed Bullguard antivirus (and later Bullguard Internet Security) into a W7 Virtual Machine to see if there was any feature that would change the DNS. I did not see DNS get changed, but please use MSE during troubleshooting (as Layback Bear suggested). Doing so greatly simplifies things. You can go back to Bullguard later (if you wish).


    For what it is worth, Bullguard blocked the connection to the server that let's the operating system know that there is an internet connection, but the browser and ping worked.

    Internet not working yet network is connected.-bullguard.png


    After you get MSE installed, you might want to work thru the steps mentioned here:
    Troubleshoot Application Conflicts by Performing a Clean Startup
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  9. Posts : 24
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #9

    Layback Bear said:
    I haven't seen Bullguard use often but I have seen that some are having problem with Bullguard when using Windows 7.

    You could try uninstalling Bullguard for a test and install MSE.

    BullGuard Antivirus 12 Help ? Step-by-step guide to uninstall - BullGuard

    Download Microsoft Security Essentials from Official Microsoft Download Center
    Well I've had Bullgaurd in this computer for over a year and haven't experienced any problems but I'll try it.
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  10. Posts : 24
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #10

    UsernameIssues said:
    I installed Bullguard antivirus (and later Bullguard Internet Security) into a W7 Virtual Machine to see if there was any feature that would change the DNS. I did not see DNS get changed, but please use MSE during troubleshooting (as Layback Bear suggested). Doing so greatly simplifies things. You can go back to Bullguard later (if you wish).


    For what it is worth, Bullguard blocked the connection to the server that let's the operating system know that there is an internet connection, but the browser and ping worked.

    Internet not working yet network is connected.-bullguard.png


    After you get MSE installed, you might want to work thru the steps mentioned here:
    Troubleshoot Application Conflicts by Performing a Clean Startup
    Well how do I install MSE if I have no internet access?
    BTW I uninstalled bullguard and still have no internet access

    Should I go ahead and trouble shoot by doing a clean startup?
    Should I reinstall Bullgaurd before doing so?
    Last edited by Matthew Harbuz; 16 May 2014 at 10:19.
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