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#1
AT&T Internet Problems
I have AT&T DSL with filters on all my jacks and I’ve constantly had trouble with losing the connection off and on all day long. This has been going on for over 2 years but AT&T does not show any problems on their lines and a tech came out (August 2013) and didn’t find anything on the lines going to my house. I’ve gone through for 4 or 5 of their Netgear 7550 and Pace 4111N model/routers but nothing fixes the problem. I’ve also had them run a dedicated line to my office where the modem/router is connected but that didn’t help either.
The modem/router is connected to my office PC and then the 4 Ethernet outputs run throughout the house. I have 10 things connected to the router some via Ethernet and some via Wi-Fi but maybe only 5 things are used at a time.
Occasionally the modem/router will loose the IP address of my PC and I will have to reset it and even do the ipconfig/release and ipconfig/renew which I learned to do from the AT&T online tech.
Occasionally a phone call will bump our internet and I have to unplug and plug back in the modem/router but this doesn’t happen too often.
When I get on my office PC (always on) every morning and it’s like I have to wake up the internet because it takes forever to load pages or doesn’t load them at all. I have to keep trying to load a page and eventually it will load but can take a minute or so to do this. This kind of goes on throughout the day where it seems to drop the connection and then comes back after 15 seconds or so.
When I’m on the office PC and it does this, it shows it’s connected (90% of the time) and the modem/router always shows connected (all green lights). AT&T says it doesn’t show this dropping on their end and everything is fine so this has been driving me crazy. I have this issue via Wi-Fi but it does seem worse when on my PC.
I’ve read that AT&T’s modem/routers are not very good but if everyone had the issues I’m having I think they would be forced to change equipment so I’m assuming this is a problem isolated to my situation. Right now I’m using their Netgear 7550 but I also have their Pace 4441N as a backup and I can’t tell that’s ones better than the other.
Since I occasionally have to reset the modem/router because of losing the IP address does this sound like a modem/router issue or could this somehow be a PC problem interacting with it? Could this be some software on my PC causing this?
Or does this sound like an interference problem inside the home although you would think my dedicated line would eliminate that possibility?
At some point this year AT&T is supposed to upgrade my town to fiber optic do you think this could solve all my problems?
ATT&T doesn't have a clue what's going on I've lost track how many times I've called them over the last two years and since I live in a small town I have no other internet options.