Internet limited access then reconnects


  1. Posts : 3
    windows 7 32 bit
       #1

    Internet limited access then reconnects


    I'm having a problem on my desktop, my internet keeps getting limited access then reconnects. Please if someone can help me i would greatly appreciate it as I don't know what to do anymore. I have a wired internet connection.

    PS: Sorry I'm not so good with computers so you sirs will have to be specific in telling me what to do.

    Thanks.
      My Computer


  2. Posts : 1,449
    Windows 7 ultimate 64-bit
       #2

    i would try resetting the connection. Unplug both the power cord(s) for the modem and router(if you have a router) and wait about a minute or so; then plug the power cords back in and let the device(s) reboot. Doing that should reset them and in turn hopefully reset your connection. If that does not do anything post back and we can go from there.
      My Computer


  3. Posts : 3
    windows 7 32 bit
    Thread Starter
       #3

    Thanks for the quick reply. I tried it and it didn't change anything.
      My Computer


  4. Posts : 152
    Windows 7 Enterprise 64bit Desktops; Windows 7 Professional 64Bit 17"Laptop
       #4

    There is a possibility that you will want to call your provider (ISP). There are examples of this type of failure due to modem/router issues that requikre them to either test from their end and possibly replace the equipment.
    We need more of the specs for your system as well as what modem/router you have. I do agree that a simple reset usualy gets things back to normal, btw.
    So shut down your computer and then unplug the modem/router. Wait 1 minute or so and restart the modem and then turn on the computer. If this fails then call yur ISP /provider.
      My Computer


  5. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #5

    jayrro said:
    I'm having a problem on my desktop, my internet keeps getting limited access then reconnects. Please if someone can help me i would greatly appreciate it as I don't know what to do anymore. I have a wired internet connection.

    PS: Sorry I'm not so good with computers so you sirs will have to be specific in telling me what to do.

    Thanks.
    If you can post the results of the following two commands it would be helpful. You just need to paste the command into an elevated command prompt. :)

    Code:
    netsh wlan show all
    Code:
     
    ipconfig/all
      My Computer


  6. Posts : 3
    windows 7 32 bit
    Thread Starter
       #6

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\navarro>netsh wlan show all
    Wireless System Information Summary
    (Time: 6/22/2014 1:42:51 PM Pacific Daylight Time)


    =======================================================================
    ============================== SHOW DRIVERS ===========================
    =======================================================================

    The Wireless AutoConfig Service (wlansvc) is not running.

    =======================================================================
    ============================= SHOW INTERFACES =========================
    =======================================================================

    The Wireless AutoConfig Service (wlansvc) is not running.

    =======================================================================
    =========================== SHOW HOSTED NETWORK =======================
    =======================================================================

    The Wireless AutoConfig Service (wlansvc) is not running.

    =======================================================================
    ============================= SHOW SETTINGS ===========================
    =======================================================================

    The Wireless AutoConfig Service (wlansvc) is not running.

    =======================================================================
    ============================== SHOW FILTERS ===========================
    =======================================================================

    The Wireless AutoConfig Service (wlansvc) is not running.

    =======================================================================
    =========================== SHOW CREATEALLUSER ========================
    =======================================================================



    =======================================================================
    ============================= SHOW PROFILES ===========================
    =======================================================================

    The Wireless AutoConfig Service (wlansvc) is not running.

    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================

    The Wireless AutoConfig Service (wlansvc) is not running.

    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================

    The Wireless AutoConfig Service (wlansvc) is not running.

    C:\Users\navarro>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : navarro-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-30-67-DE-2A-EF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f893:f047:d637:dfb6%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.34(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, June 22, 2014 12:13:30 PM
    Lease Expires . . . . . . . . . . : Wednesday, June 25, 2014 12:13:29 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234893415
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-90-CC-6F-00-30-67-DE-2A-EF

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{8841A857-0A16-4F3C-B161-295EE221AEF7}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
      My Computer


  7. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #7

    I can see that one of your Windows services has been disabled, the wlan auto configuration service isn't running which leads me to believe that other Windows services have been disabled for some reason?

    Yes I can see you are trying to connect with a wired connection but that doesn't explain why this service has been disabled.

    The Ethernet connection appears to be fine from what I'm seeing so something is blocking the connection.

    The limited connection problem can be many different things, resetting the router would be my first move.
    Last edited by chev65; 22 Jun 2014 at 09:50.
      My Computer


 

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