I think we're focusing on the wrong thing here.
The inability to connect to the router management page is only a symptom of the bigger problem. When this issue occurs I cannot connect to anything, internet, LAN, Router Management.
When the windows connection comes back as Internet Access again I can connect to all Router Management pages fine. Like I can now.
I can only go by what you told me and that was you couldn't access the 655, nothing was mentioned about inability to access the internet etc.
If you can't connect to anything that would indicate a problem with the machine.
Can you post a screen shot of the ipconfig/all from this machine?
Certainly, I have the following 2 cmd's I've been using.
Then 5 Minutes later when everything is working:Code:C:\Users\Natasha>nslookup google.com DNS request timed out. timeout was 2 seconds. Server: UnKnown Address: 192.168.1.1 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. *** Request to UnKnown timed-out Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Home Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card Physical Address. . . . . . . . . : 70-1A-04-DA-F0-EB DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::41df:53b1:fca6:5856%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.199(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 25 June 2014 10:45:21 Lease Expires . . . . . . . . . . : 01 August 2150 18:33:27 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 225450500 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F5-79-C8-A4-BA-DB-9D-EB-4F DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled
/edit - I should also add, all devices lose connection, not just this one.Code:Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Natasha>nslookup google.com Server: UnKnown Address: 192.168.1.1 Non-authoritative answer: Name: google.com Addresses: 2a00:1450:4009:804::1002 173.194.41.69 173.194.41.70 173.194.41.78 173.194.41.71 173.194.41.68 173.194.41.67 173.194.41.66 173.194.41.65 173.194.41.72 173.194.41.64 173.194.41.73 C:\Users\Natasha>ipconfig /all Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Home Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card Physical Address. . . . . . . . . : 70-1A-04-DA-F0-EB DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::41df:53b1:fca6:5856%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.199(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 25 June 2014 10:45:21 Lease Expires . . . . . . . . . . : 02 August 2150 00:49:32 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 225450500 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F5-79-C8-A4-BA-DB-9D-EB-4F DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled
The ipconfig/all is incomplete, or I should say it's missing information like tunnel adaptors, IPv6 info etc.
I need to see the entire ipconfig/all and also it would help if you can post the output toCode:netsh wlan show all
I'm not sure this info will help at present as the connection is currently working. Also, these figures are from my laptop, the other devices connected as consoles, phones and tablets. So obv I cannot post results from them. The ps4 does seem to the be most affected device in that it loses connection more often than anything else.
It will not fit the entire log.Code:WPA2-Enterprise TKIP WPA2-Personal TKIP WPA2-Enterprise CCMP WPA2-Personal CCMP WPA2-Enterprise Vendor defined WPA2-Enterprise Vendor defined Vendor defined Vendor defined Vendor defined Vendor defined Vendor defined TKIP Vendor defined CCMP WPA-Enterprise TKIP WPA-Personal TKIP WPA-Enterprise CCMP WPA-Personal CCMP Authentication and cipher supported in ad-hoc mode: WPA2-Personal CCMP Open None Open WEP IHV service present : Yes IHV adapter OUI : [00 10 18], type: [00] IHV extensibility DLL path: C:\WINDOWS\System32\bcmihvsrv64.dll IHV UI extensibility ClSID: {aaa6dee9-31b9-4f18-ab39-82ef9b06eb73} IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000} ======================================================================= ============================= SHOW INTERFACES ========================= ======================================================================= There is 1 interface on the system: Name : Wireless Network Connection Description : Dell Wireless 1397 WLAN Mini-Card GUID : 69ffbd0d-eeb1-4417-b2a8-47d7ab013f93 Physical address : 70:1a:04:da:f0:eb State : connected SSID : Alcohol BSSID : 00:26:5a:d1:ed:9e Network type : Infrastructure Radio type : 802.11g Authentication : WPA2-Personal Cipher : CCMP Connection mode : Auto Connect Channel : 1 Receive rate (Mbps) : 54 Transmit rate (Mbps) : 54 Signal : 72% Profile : Alcohol Hosted network status : Not started ======================================================================= =========================== SHOW HOSTED NETWORK ======================= ======================================================================= Hosted network settings ----------------------- Mode : Allowed SSID name : "NATASHA-PC-56600" Max number of clients : 100 Authentication : WPA2-Personal Cipher : CCMP Hosted network status --------------------- Status : Not started ======================================================================= ============================= SHOW SETTINGS =========================== ======================================================================= Wireless LAN settings --------------------- Show blocked networks in visible network list: No Only use GP profiles on GP-configured networks: No Hosted network mode allowed in WLAN service: Yes Allow shared user credentials for network authentication: Yes Block period: Not Configured. Auto configuration logic is enabled on interface "Wireless Network Connectio n" ======================================================================= ============================== SHOW FILTERS =========================== ======================================================================= Allow list on the system (group policy) --------------------------------------- <None> Allow list on the system (user) ------------------------------- <None> Block list on the system (group policy) --------------------------------------- <None> Block list on the system (user) ------------------------------- <None> ======================================================================= =========================== SHOW CREATEALLUSER ======================== ======================================================================= Everyone is allowed to create all user profiles. ======================================================================= ============================= SHOW PROFILES =========================== ======================================================================= Profiles on interface Wireless Network Connection: Group policy profiles (read only) --------------------------------- <None> User profiles ------------- All User Profile : SKYEED21 All User Profile : SKY49765 All User Profile : Alcohol ======================================================================= ========================== SHOW PROFILES NAME=* ======================= ======================================================================= Profile SKYEED21 on interface Wireless Network Connection: ======================================================================= Applied: All User Profile Profile information ------------------- Version : 1 Type : Wireless LAN Name : SKYEED21 Control options : Connection mode : Connect automatically Network broadcast : Connect only if this network is broadcasting AutoSwitch : Do not switch to other networks Connectivity settings --------------------- Number of SSIDs : 1 SSID name : "SKYEED21" Network type : Infrastructure Radio type : [ Any Radio Type ] Vendor extension : Not present Security settings ----------------- Authentication : WPA2-Personal Cipher : CCMP Security key : Present Profile SKY49765 on interface Wireless Network Connection: ======================================================================= Applied: All User Profile Profile information ------------------- Version : 1 Type : Wireless LAN Name : SKY49765 Control options : Connection mode : Connect automatically Network broadcast : Connect only if this network is broadcasting AutoSwitch : Do not switch to other networks Connectivity settings --------------------- Number of SSIDs : 1 SSID name : "SKY49765" Network type : Infrastructure Radio type : [ Any Radio Type ] Vendor extension : Not present Security settings ----------------- Authentication : WPA-Personal Cipher : TKIP Security key : Present Profile Alcohol on interface Wireless Network Connection: ======================================================================= Applied: All User Profile Profile information ------------------- Version : 1 Type : Wireless LAN Name : Alcohol Control options : Connection mode : Connect automatically Network broadcast : Connect even if this network is not broadcasting AutoSwitch : Do not switch to other networks Connectivity settings --------------------- Number of SSIDs : 1 SSID name : "Alcohol" Network type : Infrastructure Radio type : [ Any Radio Type ] Vendor extension : Not present Security settings ----------------- Authentication : WPA2-Personal Cipher : CCMP Security key : Present ======================================================================= ======================= SHOW NETWORKS MODE=BSSID ====================== ======================================================================= Interface name : Wireless Network Connection There are 5 networks currently visible. SSID 1 : PS4-31312016D62E Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : e8:61:7e:58:f0:77 Signal : 95% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 2 : Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 00:26:5a:d1:ed:9e Signal : 74% Radio type : 802.11g Channel : 1 Basic rates (Mbps) : 1 2 5.5 6 11 12 24 Other rates (Mbps) : 9 18 36 48 54 SSID 3 : BTHub5-235R Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 00:8a:ae:77:2c:8e Signal : 10% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 4 : BTWiFi-with-FON Network type : Infrastructure Authentication : Open Encryption : None BSSID 1 : 32:8a:ae:77:2c:8e Signal : 10% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 SSID 5 : Alcohol Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 00:26:5a:d1:ed:9e Signal : 72% Radio type : 802.11g Channel : 1 Basic rates (Mbps) : 1 2 5.5 6 11 12 24 Other rates (Mbps) : 9 18 36 48 54 C:\Users\Natasha>
Code:Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Natasha>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : Natasha-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Home Wireless LAN adapter Wireless Network Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter Physical Address. . . . . . . . . : 70-1A-04-DA-F0-EB DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Home Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card Physical Address. . . . . . . . . : 70-1A-04-DA-F0-EB DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::41df:53b1:fca6:5856%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.199(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 25 June 2014 10:45:21 Lease Expires . . . . . . . . . . : 02 August 2150 01:07:49 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 225450500 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F5-79-C8-A4-BA-DB-9D-EB-4F DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller Physical Address. . . . . . . . . : A4-BA-DB-9D-EB-4F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 19: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:829:75e:3f57:fe38(Prefer red) Link-local IPv6 Address . . . . . : fe80::829:75e:3f57:fe38%22(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 12: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.Home: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Home Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.{1C9F44A1-8911-4CFB-89D4-6C8237DDC7CA}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.{9E4FF9C1-9A50-4094-A505-60FA8AA9B0C1}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Natasha>
It's pretty much impossible to track down an intermittent connection problem such as you are describing.
I see nothing wrong here other than the very confusing description of the problem, in fact I'm not even sure which device we are trying to fix at this point because you have changed the description of the problem so many times.
The point is, this affects ALL my devices, not just one of them. Thats the problem.
Have you tried replacing the router or modem and see if the problem persists?
Hi phantom,
Thats exactly what im doing now rofl.
Fingers crossed thats it resolved.
If the problem effects all devices then it goes back to the original problem I was trying to diagnose which was that the 655 should be using it's normal gateway IP as there is no reason to change it. What you have is an unreliable network and should therefore follow directions.
The modem needs to connect first to the WAN or Internet port with it's DHCP or router functionality disabled.
The 655 should be plugged into one of the LAN ports of this modem/router and should be using it's own default gateway IP because there is no need to change from the default of 192.168.0.1
It's sounds like the ISP may be having some intermittent problems as well.
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