Have correct IP config but unable to access router/modem.

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  1. Posts : 23
    Windows 7 Professional x64
    Thread Starter
       #11

    I think we're focusing on the wrong thing here.

    The inability to connect to the router management page is only a symptom of the bigger problem. When this issue occurs I cannot connect to anything, internet, LAN, Router Management.

    When the windows connection comes back as Internet Access again I can connect to all Router Management pages fine. Like I can now.
      My Computer


  2. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #12

    Will01 said:
    I think we're focusing on the wrong thing here.

    The inability to connect to the router management page is only a symptom of the bigger problem. When this issue occurs I cannot connect to anything, internet, LAN, Router Management.

    When the windows connection comes back as Internet Access again I can connect to all Router Management pages fine. Like I can now.
    I can only go by what you told me and that was you couldn't access the 655, nothing was mentioned about inability to access the internet etc.

    If you can't connect to anything that would indicate a problem with the machine.

    Can you post a screen shot of the ipconfig/all from this machine?
      My Computer


  3. Posts : 23
    Windows 7 Professional x64
    Thread Starter
       #13

    Certainly, I have the following 2 cmd's I've been using.

    Code:
    C:\Users\Natasha>nslookup google.com
    DNS request timed out.
        timeout was 2 seconds.
    Server:  UnKnown
    Address:  192.168.1.1
    
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to UnKnown timed-out
    
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . : Home
       Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
       Physical Address. . . . . . . . . : 70-1A-04-DA-F0-EB
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::41df:53b1:fca6:5856%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.199(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 25 June 2014 10:45:21
       Lease Expires . . . . . . . . . . : 01 August 2150 18:33:27
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 225450500
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F5-79-C8-A4-BA-DB-9D-EB-4F
    
       DNS Servers . . . . . . . . . . . : 192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    Then 5 Minutes later when everything is working:

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Natasha>nslookup google.com
    Server:  UnKnown
    Address:  192.168.1.1
    
    Non-authoritative answer:
    Name:    google.com
    Addresses:  2a00:1450:4009:804::1002
              173.194.41.69
              173.194.41.70
              173.194.41.78
              173.194.41.71
              173.194.41.68
              173.194.41.67
              173.194.41.66
              173.194.41.65
              173.194.41.72
              173.194.41.64
              173.194.41.73
    
    
    C:\Users\Natasha>ipconfig /all
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . : Home
       Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
       Physical Address. . . . . . . . . : 70-1A-04-DA-F0-EB
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::41df:53b1:fca6:5856%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.199(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 25 June 2014 10:45:21
       Lease Expires . . . . . . . . . . : 02 August 2150 00:49:32
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 225450500
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F5-79-C8-A4-BA-DB-9D-EB-4F
    
       DNS Servers . . . . . . . . . . . : 192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    /edit - I should also add, all devices lose connection, not just this one.
      My Computer


  4. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #14

    The ipconfig/all is incomplete, or I should say it's missing information like tunnel adaptors, IPv6 info etc.

    I need to see the entire ipconfig/all and also it would help if you can post the output to
    Code:
    netsh wlan show all
      My Computer


  5. Posts : 23
    Windows 7 Professional x64
    Thread Starter
       #15

    I'm not sure this info will help at present as the connection is currently working. Also, these figures are from my laptop, the other devices connected as consoles, phones and tablets. So obv I cannot post results from them. The ps4 does seem to the be most affected device in that it loses connection more often than anything else.

    Code:
                                    WPA2-Enterprise TKIP
                                    WPA2-Personal   TKIP
                                    WPA2-Enterprise CCMP
                                    WPA2-Personal   CCMP
                                    WPA2-Enterprise Vendor defined
                                    WPA2-Enterprise Vendor defined
                                    Vendor defined  Vendor defined
                                    Vendor defined  Vendor defined
                                    Vendor defined  TKIP
                                    Vendor defined  CCMP
                                    WPA-Enterprise  TKIP
                                    WPA-Personal    TKIP
                                    WPA-Enterprise  CCMP
                                    WPA-Personal    CCMP
        Authentication and cipher supported in ad-hoc mode:
                                    WPA2-Personal   CCMP
                                    Open            None
                                    Open            WEP
        IHV service present       : Yes
        IHV adapter OUI           : [00 10 18], type: [00]
        IHV extensibility DLL path: C:\WINDOWS\System32\bcmihvsrv64.dll
        IHV UI extensibility ClSID: {aaa6dee9-31b9-4f18-ab39-82ef9b06eb73}
        IHV diagnostics CLSID     : {00000000-0000-0000-0000-000000000000}
    
    
    =======================================================================
    ============================= SHOW INTERFACES =========================
    =======================================================================
    
    
    There is 1 interface on the system:
    
        Name                   : Wireless Network Connection
        Description            : Dell Wireless 1397 WLAN Mini-Card
        GUID                   : 69ffbd0d-eeb1-4417-b2a8-47d7ab013f93
        Physical address       : 70:1a:04:da:f0:eb
        State                  : connected
        SSID                   : Alcohol
        BSSID                  : 00:26:5a:d1:ed:9e
        Network type           : Infrastructure
        Radio type             : 802.11g
        Authentication         : WPA2-Personal
        Cipher                 : CCMP
        Connection mode        : Auto Connect
        Channel                : 1
        Receive rate (Mbps)    : 54
        Transmit rate (Mbps)   : 54
        Signal                 : 72%
        Profile                : Alcohol
    
        Hosted network status  : Not started
    
    
    =======================================================================
    =========================== SHOW HOSTED NETWORK =======================
    =======================================================================
    
    
    Hosted network settings
    -----------------------
        Mode                   : Allowed
        SSID name              : "NATASHA-PC-56600"
        Max number of clients  : 100
        Authentication         : WPA2-Personal
        Cipher                 : CCMP
    
    Hosted network status
    ---------------------
        Status                 : Not started
    
    
    =======================================================================
    ============================= SHOW SETTINGS ===========================
    =======================================================================
    
    
    Wireless LAN settings
    ---------------------
        Show blocked networks in visible network list: No
    
        Only use GP profiles on GP-configured networks: No
    
        Hosted network mode allowed in WLAN service: Yes
    
        Allow shared user credentials for network authentication: Yes
    
        Block period: Not Configured.
    
        Auto configuration logic is enabled on interface "Wireless Network Connectio
    n"
    
    
    =======================================================================
    ============================== SHOW FILTERS ===========================
    =======================================================================
    
    
    Allow list on the system (group policy)
    ---------------------------------------
        <None>
    
    Allow list on the system (user)
    -------------------------------
        <None>
    
    Block list on the system (group policy)
    ---------------------------------------
        <None>
    
    Block list on the system (user)
    -------------------------------
        <None>
    
    
    =======================================================================
    =========================== SHOW CREATEALLUSER ========================
    =======================================================================
    
    
    Everyone is allowed to create all user profiles.
    
    
    =======================================================================
    ============================= SHOW PROFILES ===========================
    =======================================================================
    
    
    Profiles on interface Wireless Network Connection:
    
    Group policy profiles (read only)
    ---------------------------------
        <None>
    
    User profiles
    -------------
        All User Profile     : SKYEED21
        All User Profile     : SKY49765
        All User Profile     : Alcohol
    
    
    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================
    
    
    Profile SKYEED21 on interface Wireless Network Connection:
    =======================================================================
    
    Applied: All User Profile
    
    Profile information
    -------------------
        Version                : 1
        Type                   : Wireless LAN
        Name                   : SKYEED21
        Control options        :
            Connection mode    : Connect automatically
            Network broadcast  : Connect only if this network is broadcasting
            AutoSwitch         : Do not switch to other networks
    
    Connectivity settings
    ---------------------
        Number of SSIDs        : 1
        SSID name              : "SKYEED21"
        Network type           : Infrastructure
        Radio type             : [ Any Radio Type ]
        Vendor extension          : Not present
    
    Security settings
    -----------------
        Authentication         : WPA2-Personal
        Cipher                 : CCMP
        Security key           : Present
    
    
    Profile SKY49765 on interface Wireless Network Connection:
    =======================================================================
    
    Applied: All User Profile
    
    Profile information
    -------------------
        Version                : 1
        Type                   : Wireless LAN
        Name                   : SKY49765
        Control options        :
            Connection mode    : Connect automatically
            Network broadcast  : Connect only if this network is broadcasting
            AutoSwitch         : Do not switch to other networks
    
    Connectivity settings
    ---------------------
        Number of SSIDs        : 1
        SSID name              : "SKY49765"
        Network type           : Infrastructure
        Radio type             : [ Any Radio Type ]
        Vendor extension          : Not present
    
    Security settings
    -----------------
        Authentication         : WPA-Personal
        Cipher                 : TKIP
        Security key           : Present
    
    
    Profile Alcohol on interface Wireless Network Connection:
    =======================================================================
    
    Applied: All User Profile
    
    Profile information
    -------------------
        Version                : 1
        Type                   : Wireless LAN
        Name                   : Alcohol
        Control options        :
            Connection mode    : Connect automatically
            Network broadcast  : Connect even if this network is not broadcasting
            AutoSwitch         : Do not switch to other networks
    
    Connectivity settings
    ---------------------
        Number of SSIDs        : 1
        SSID name              : "Alcohol"
        Network type           : Infrastructure
        Radio type             : [ Any Radio Type ]
        Vendor extension          : Not present
    
    Security settings
    -----------------
        Authentication         : WPA2-Personal
        Cipher                 : CCMP
        Security key           : Present
    
    
    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================
    
    
    Interface name : Wireless Network Connection
    There are 5 networks currently visible.
    
    SSID 1 : PS4-31312016D62E
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : e8:61:7e:58:f0:77
             Signal             : 95%
             Radio type         : 802.11n
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    SSID 2 :
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 00:26:5a:d1:ed:9e
             Signal             : 74%
             Radio type         : 802.11g
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 6 11 12 24
             Other rates (Mbps) : 9 18 36 48 54
    
    SSID 3 : BTHub5-235R
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 00:8a:ae:77:2c:8e
             Signal             : 10%
             Radio type         : 802.11n
             Channel            : 6
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    SSID 4 : BTWiFi-with-FON
        Network type            : Infrastructure
        Authentication          : Open
        Encryption              : None
        BSSID 1                 : 32:8a:ae:77:2c:8e
             Signal             : 10%
             Radio type         : 802.11n
             Channel            : 6
             Basic rates (Mbps) : 1 2 5.5 11
             Other rates (Mbps) : 6 9 12 18 24 36 48 54
    
    SSID 5 : Alcohol
        Network type            : Infrastructure
        Authentication          : WPA2-Personal
        Encryption              : CCMP
        BSSID 1                 : 00:26:5a:d1:ed:9e
             Signal             : 72%
             Radio type         : 802.11g
             Channel            : 1
             Basic rates (Mbps) : 1 2 5.5 6 11 12 24
             Other rates (Mbps) : 9 18 36 48 54
    
    
    C:\Users\Natasha>
    It will not fit the entire log.

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Natasha>ipconfig /all
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Natasha-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : Home
    
    Wireless LAN adapter Wireless Network Connection 2:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
       Physical Address. . . . . . . . . : 70-1A-04-DA-F0-EB
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . : Home
       Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
       Physical Address. . . . . . . . . : 70-1A-04-DA-F0-EB
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::41df:53b1:fca6:5856%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.199(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 25 June 2014 10:45:21
       Lease Expires . . . . . . . . . . : 02 August 2150 01:07:49
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 225450500
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F5-79-C8-A4-BA-DB-9D-EB-4F
    
       DNS Servers . . . . . . . . . . . : 192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter Local Area Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
     Controller
       Physical Address. . . . . . . . . : A4-BA-DB-9D-EB-4F
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Local Area Connection* 19:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:829:75e:3f57:fe38(Prefer
    red)
       Link-local IPv6 Address . . . . . : fe80::829:75e:3f57:fe38%22(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    
    Tunnel adapter Local Area Connection* 12:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.Home:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : Home
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{1C9F44A1-8911-4CFB-89D4-6C8237DDC7CA}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{9E4FF9C1-9A50-4094-A505-60FA8AA9B0C1}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    C:\Users\Natasha>
      My Computer


  6. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #16

    It's pretty much impossible to track down an intermittent connection problem such as you are describing.

    I see nothing wrong here other than the very confusing description of the problem, in fact I'm not even sure which device we are trying to fix at this point because you have changed the description of the problem so many times.
      My Computer


  7. Posts : 23
    Windows 7 Professional x64
    Thread Starter
       #17

    The point is, this affects ALL my devices, not just one of them. Thats the problem.
      My Computer


  8. Posts : 41
    Windows 7 Ultimate x64
       #18

    Have you tried replacing the router or modem and see if the problem persists?
      My Computer


  9. Posts : 23
    Windows 7 Professional x64
    Thread Starter
       #19

    Hi phantom,

    Thats exactly what im doing now rofl.

    Fingers crossed thats it resolved.
      My Computer


  10. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #20

    If the problem effects all devices then it goes back to the original problem I was trying to diagnose which was that the 655 should be using it's normal gateway IP as there is no reason to change it. What you have is an unreliable network and should therefore follow directions.

    The modem needs to connect first to the WAN or Internet port with it's DHCP or router functionality disabled.

    The 655 should be plugged into one of the LAN ports of this modem/router and should be using it's own default gateway IP because there is no need to change from the default of 192.168.0.1

    It's sounds like the ISP may be having some intermittent problems as well.
      My Computer


 
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