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#11
Can I also just check what speed exactly is dropping to 0.5 Mb/s. Is it the sync speed or the thoroughput speed.
You can get your sync speed by going to 192.168.1.1 on your router, (assuming TTs firmware hasn't changed) - click on the button that says "DSL" (or something like that.. second green light down) and then check the "downstream speed".
The thoroughput speed, is what you get from https://www.speedtest.net
I didn't exactly mean they are restricting the bandwidth, however it's possible they haven't bought a big enough "pipe" to carry everyones data, so everyone gets slowed down. Heres a guide: Contention - What it is, how it works. Or "Why is my Internet slow?"
On Fibre, if it makes you feel any better, I live in a major city, had fibre at my old address, moved 10 minutes down the road, and no fibre here.