Wireless connection issues - Stuck on Identifying

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  1. Posts : 8
    Windows 7 Enterprise 64 bit
       #1

    Wireless connection issues - Stuck on Identifying


    Hi,
    I have a Dell Latitude with Windows 7 enterprise 64 bit edition. From past 4 days, I am facing an issue wherein I am not able to connect to my wireless continuously. If I switch off the modem and router, it connects for some time but drops again and then gets stuck on identifying. There are other devices that can connect to the wireless fine - tablet/mobile/another laptop. Apparently, I can connect to my mobile hotspot without any issues.

    I am a novice in these kind of networking issues so have not been able to try much. But I did try the following options:

    1. System restore - Restored to around 10 days back
    2. Deleted wireless connection - It connected but drops and gets stuck. It did give the message "problem with wireless adapter or access point" when I did a troubleshoot. If I troubleshoot again it does not do anything.
    3. Driver update - Says the driver is up to date
    4. Ran McAfee antivirus - A trojan was detected and deleted.

    I would really appreciate any help regarding this.

    Thanks.
      My Computer


  2. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #2

    jigsaw82 said:
    Hi,
    I have a Dell Latitude with Windows 7 enterprise 64 bit edition. From past 4 days, I am facing an issue wherein I am not able to connect to my wireless continuously. If I switch off the modem and router, it connects for some time but drops again and then gets stuck on identifying. There are other devices that can connect to the wireless fine - tablet/mobile/another laptop. Apparently, I can connect to my mobile hotspot without any issues.

    I am a novice in these kind of networking issues so have not been able to try much. But I did try the following options:

    1. System restore - Restored to around 10 days back
    2. Deleted wireless connection - It connected but drops and gets stuck. It did give the message "problem with wireless adapter or access point" when I did a troubleshoot. If I troubleshoot again it does not do anything.
    3. Driver update - Says the driver is up to date
    4. Ran McAfee antivirus - A trojan was detected and deleted.

    I would really appreciate any help regarding this.

    Thanks.
    If you can post the output of the following two commands it would be most helpful. :)

    Code:
    ipconfig/all
    Code:
    netsh wlan show all
      My Computer


  3. Posts : 8
    Windows 7 Enterprise 64 bit
    Thread Starter
       #3

    Hi,

    Thanks for helping me out here. Attached are the outputs of those commands.

    ~Aps
    Wireless connection issues - Stuck on Identifying Attached Files
      My Computer


  4. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #4

    I'm not really seeing anything that would explain the connection drop issue.

    Have you tried resetting the router?
      My Computer


  5. Posts : 8
    Windows 7 Enterprise 64 bit
    Thread Starter
       #5

    Yes, I did reset the router a couple of days back to no effect.
      My Computer


  6. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #6

    Yes try resetting by first unplugging the router from the modem, reset the modem by unplugging it for a few minutes and plug it back in letting the lights settle. Then plug the router back in to the WAN or Internet port. Let the lights calm down then check for connectivity.

    Post a screen shot of the ipconfig/all if you are still having problems after this.
      My Computer


  7. Posts : 8
    Windows 7 Enterprise 64 bit
    Thread Starter
       #7

    Hi Chev65,

    Thanks for your time.

    I did try resetting again as you suggested but it did not work. Then I uninstalled the network card and installed it again. It worked for some time and now its back to where it was - stuck at Identifying.

    Below is the ipconfig /all output:

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Ultimate-N 6300 AGN
    Physical Address. . . . . . . . . : 24-77-03-65-B5-F4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6d77:e7bb:cbe9:43e7%28(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.67.231(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Any other ideas?

    Thanks,
    Jigsaw
      My Computer


  8. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #8

    jigsaw82 said:
    Hi Chev65,

    Thanks for your time.

    I did try resetting again as you suggested but it did not work. Then I uninstalled the network card and installed it again. It worked for some time and now its back to where it was - stuck at Identifying.

    Below is the ipconfig /all output:

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Ultimate-N 6300 AGN
    Physical Address. . . . . . . . . : 24-77-03-65-B5-F4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6d77:e7bb:cbe9:43e7%28(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.67.231(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Any other ideas?

    Thanks,
    Jigsaw
    Is this the entire ipconfig/all? Because many components of the network stack are missing from this for some reason?

    This should look more like mine. Most likely your system files have been corrupted by a virus or malware.

    You should try running the following command and let me know the results. It's unlikely you will pass this scan from what I've seen here.

    Code:
     
    sfc/scannow
    Attached Thumbnails Attached Thumbnails Wireless connection issues - Stuck on Identifying-my-ipconfig-all.png  
      My Computer


  9. Posts : 8
    Windows 7 Enterprise 64 bit
    Thread Starter
       #9

    Hi,

    Attached is the complete output of ipconfig. I actually just pasted the top part earlier. Sorry about that.

    Thanks.
    Wireless connection issues - Stuck on Identifying Attached Files
      My Computer


  10. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #10

    Yes I think that virus messed something up. No real problems showing there, your machine can see the router but isn't connecting for some reason.

    Can you run the sfc system file scan and let me know the results?
      My Computer


 
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