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Windows 7: Network Location Stuck In Public Mode

07 Sep 2014   #31
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

ok mate I will PM her and see what she can take a look and see. I will be very surprised if she cannot work it out.
John


My System SpecsSystem Spec
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07 Sep 2014   #32
2xg

Win7 & Win8 64bit
 
 

Hi Xeno,

I've been called to jump in, if you don't mind of course. Although, can't promise that I'll be able to provide great results but definitely will work hard on resolving your issue.

Was there any changes in your network? i.e. New router or modem?

I've noticed that your DNS servers are: 192.168.1.1 and 192.168.0.1 - coming from your Westell Modem and Linksys according from the ipconfig/all output that you've posted.

Verizon requires changing the Modem into a Bridge mode when connecting a 3rd party router. Can you please verify your current setup? Changing your Westell 6100 modem to Bridge Mode | Highspeed Internet | Residential Support | Verizon

A test - Please manually assign the DNS in either your LAN or WLAN settings of one computer for now, use 192.168.0.1, see if you can change the Public network.
How to Assign a Static IP Address in Windows 7, 8, XP, or Vista
It should look similar to the image below.

Another update of your progress will be appreciated.


Attached Images
Network Location Stuck In Public Mode-dns-manually-assigned.png 
My System SpecsSystem Spec
08 Sep 2014   #33
Xeno Morph

Windows 7 Home Premium SPk1 x64
 
 

Ok, awesome! Thanks for taking the time to take a look at what is becoming my nightmare.

Quote:
Was there any changes in your network? i.e. New router or modem?
No new hardware. Last thing I replaced was the router, 2, maybe 3 years ago.

Quote:
Verizon requires changing the Modem into a Bridge mode when connecting a 3rd party router. Can you please verify your current setup? Changing your Westell 6100 modem to Bridge Mode | Highspeed Internet | Residential Support | Verizon
I'll get back to you tomorrow on the modem with some screen shots of the settings.

Quote:
A test - Please manually assign the DNS in either your LAN or WLAN settings of one computer for now, use 192.168.0.1, see if you can change the Public network.
How to Assign a Static IP Address in Windows 7, 8, XP, or Vista
It should look similar to the image below.
I'll also have an answer for this tomorrow.

Thank you again for your help.

Baron
My System SpecsSystem Spec
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08 Sep 2014   #34
2xg

Win7 & Win8 64bit
 
 

No worries, we'll be on stand by.
My System SpecsSystem Spec
10 Sep 2014   #35
Xeno Morph

Windows 7 Home Premium SPk1 x64
 
 

Quote:
Verizon requires changing the Modem into a Bridge mode when connecting a 3rd party router. Can you please verify your current setup?
Ok, not sure but I think this is what you wanted to see...
Quote:
A test - Please manually assign the DNS in either your LAN or WLAN settings of one computer for now, use 192.168.0.1, see if you can change the Public network.
Unfortunately, I couldn't get it out of "Public Mode" after the change. That's assuming I followed instructions correctly. (see bottom image) Should I change setting back the way it was? Thanks again.

Baron

Network Location Stuck In Public Mode-scr_169.jpg


My System SpecsSystem Spec
10 Sep 2014   #36
2xg

Win7 & Win8 64bit
 
 

Thanks for the images provided.

Can you please try to access your Modem and Router by using the Gateway IP?
http://192.168.1.1

http://192.168.0.1

Please leave the configuration as is from your Modem/Router but change the DNS back to Obtain DNS automatically.

Also, click on the Start button and type cmd, up to the top right right on the cmd and run as an Administrator.
How to run the dos command prompt (cmd.exe) as an administrator

Lets ping the 2 Gateway IPs from the command prompt, type: ping 192.168.1.1, when it's done type ping 192.168.0.1, please post the results.
Quote:
Should I change setting back the way it was? Thanks again
My System SpecsSystem Spec
10 Sep 2014   #37
Xeno Morph

Windows 7 Home Premium SPk1 x64
 
 

Quote:
Can you please try to access your Modem and Router by using the Gateway IP?
http://192.168.1.1

http://192.168.0.1
Do you mean from my browser? If so...
192.168.1.1 gets me access to modem.
192.168.0.1 is a different story. Asks for username and password. Tried default admin for user and password for password. No luck.
If you meant something else could you be more specific. Sorry but I'm not very knowledgeable when it comes to networking and the terminology.

Quote:
Please leave the configuration as is from your Modem/Router but change the DNS back to Obtain DNS automatically.
OK.

I'll post the ping results tomorrow.

Thank you again. I very much appreciate you taking time to help me with this.

Baron
My System SpecsSystem Spec
11 Sep 2014   #38
2xg

Win7 & Win8 64bit
 
 

You did good Xeno.

So that it will be easier for us to further look into issue (I know...I know...it's taking ages.... ), I have posted a snip of your ipconfig/all output.

192.168.1.1 gets me access to modem. << Modem's IP Address
192.168.0.1 is a different story. << Router's IP Address

Please verify your current setup and if the Ethernet cables are plugged in to the right ports.
http://www.ehow.com/how_8386908_conn...00g-modem.html

Test your connection after and try accessing the router's IP address again: http://192.168.0.1.
Try the default Login User name: admin
Password: none or blank or admin

If the issue persist, please do a Power Cycle.

If you can't still access the router's IP address after the Power Cycle process, you'll have to reset your router (not the Westell Modem) to the factory default setting. Here's How.

Verizon Support site has some very helpful guides on how to add/setup your third party router.
http://www.verizon.com/Support/Resid...ree/123887.htm


Attached Thumbnails
Network Location Stuck In Public Mode-lan-2-gateways.jpg  
My System SpecsSystem Spec
11 Sep 2014   #39
Xeno Morph

Windows 7 Home Premium SPk1 x64
 
 

Ok. Quick update.
I managed to access the 192.168.0.1 (router) through the Cisco Router program I installed when I first got the router a couple of years ago. Anyway, this wasn't deliberate. I just got lucky and found Password info. So I think this is what you wanted to see... I hope. Still need to do the ping test yet. Likely tonight. I sincerely appreciate your help. I feel as though I have some direction now, thanks to ICit2lol for sending you my way.

Baron


Attached Thumbnails
Network Location Stuck In Public Mode-scr_170.jpg  
My System SpecsSystem Spec
11 Sep 2014   #40
2xg

Win7 & Win8 64bit
 
 

Good job Xeno!

Please don't forget to ping the router's IP address, it is very important. Also, what type of network security do you have in placed? WEP, WPA or WPA2?

Can you do a Power Cycle and see if there's an improvement?
How to Power Cycle Your Broadband Devices | Tech Support Forum

If power cycle didn't help...... have you by any chance try deleting your network setup then re-create and choose the location type that you wish?


Quote:
1. Open the Network and Sharing Center by clicking Start, type Network and Sharing Center and press Enter
2. Below where it says View your active networks, click on the picture (Globe, Building, Bench, House...ect)
3. Move the Set Network Properties window out of the way, but leave it open. (You'll need it in a minute, but at a time when it's otherwise inaccessible.)
4. Back on the Network and Sharing Center page, click the Change adapter settings link (in the left pane).
5. In the Network Connections window, highlight the network adapter through which you get your Internet.
6. Click the Disable this network device button above. Wait a couple of seconds for the connection to reflect the change by turning grey.
7. Return to the Set Network Location window you opened in step #2, and click the Merge or delete network locations link at the bottom.
8. Highlight the entries you wish to remove and then click Delete. (If there's more than one, you can delete them all)
9. When you're done, close the Merge or Delete Network Locations window and then close the Set Network Properties window.
10. Return to the Network Connections window, and with the disabled network adapter still highlighted from step #5, click the Enable this network device button
11. After a 10-15 second delay, your Internet should now be working again.
ICit2lol is cool!
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 Network Location Stuck In Public Mode




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