Windows 7 - Connected but no internet access - help needed.

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  1. Posts : 22
    Windows 7 Home Premium 64bit
       #1

    Windows 7 - Connected but no internet access - help needed.


    Hi,
    I've recently changed ISP and now have a new router. Everything else connects to the network perfectly (a Macbook, PS4, TV, 2 phones) apart from my Windows 7 PC. I've disabled IPv6, tried flush dns, reset winsock etc. I'm not even able to log into the routers setup on this PC.
    Sometimes, I have the yellow warning triangle over the wireless connection icon with the message "no internet access". Other times I will not have the yellow triangle, it will say I have internet access, but I'm unable to load any webpage (including router). Any help very much appreciated!


    1. Is this a wired or wireless connection issue?
    Wireless


    2. Who is your Internet Service Provider (ISP)?
    Zen

    3. What type of Broadband connection are you using?
    Cable/Fibre optic

    4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo
    Modem is BT OpenReach. Router is Asus NT-56U

    5. What is the Name of the Anti-Virus, Security or Firewall Software installed from the problematic computer - McAfee, Norton, Eset, Webroot, Zone Alarm, etc.

    Windows Security essentials only

    IPCONFIG:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Beagle-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : ASUS PCE-N15 11n Wireless LAN PCI-E Card
    Physical Address. . . . . . . . . : C8-60-00-D3-E3-92
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.30(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 11 August 2014 19:46:33
    Lease Expires . . . . . . . . . . : 12 August 2014 19:46:33
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 212.23.3.100
    212.23.6.100
    NetBIOS over Tcpip. . . . . . . . : Enabled


      My Computer


  2. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #2

    Is that ipconfig output form faulty win7 machine? So it has ip address 192.168.1.30?
    You can't browse to 192.168.1.1?
    Can you do in command prompt:
    Code:
    ping  192.168.1.1
    post output
    Can other machines ping the router?
      My Computer


  3. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hi,

    Yes that is from the faulty machine. I can access the router perfectly fine on my Macbook.

    Here's the ping response:
    Attached Thumbnails Attached Thumbnails Windows 7 - Connected but no internet access - help needed.-capture-ping.png  
      My Computer


  4. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #4

    Post output of
    Code:
    route  -4  print
      My Computer


  5. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #5

    Code:
    tracert  198.211.122.92
    post output
      My Computer


  6. BJB
    Posts : 188
    Windows 7 Pro 64 bit
       #6

    What happens if you boot into safe mode with networking? Can you then ping the router?
      My Computer


  7. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Kaktussoft said:
    Post output of
    Code:
    route  -4  print
    OK...
    Attached Thumbnails Attached Thumbnails Windows 7 - Connected but no internet access - help needed.-capture.png  
      My Computer


  8. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Kaktussoft said:
    Code:
    tracert  198.211.122.92
    post output
    Here you go:
    Attached Thumbnails Attached Thumbnails Windows 7 - Connected but no internet access - help needed.-capture2.png  
      My Computer


  9. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    BJB said:
    What happens if you boot into safe mode with networking? Can you then ping the router?
    Hi BJB, I shall try that tonight.
      My Computer


  10. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #10

    Beagle said:
    Kaktussoft said:
    Code:
    tracert  198.211.122.92
    post output
    Here you go:
    I can see you can tracert 198.211.122.92. So you're connected to internet.

    Code:
    ping  198.211.122.92
    ping  kaktussoft.nl
    Succesfull? Post output
    All settings are good as far as i can see.
      My Computer


 
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