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Windows 7: Cannot use new VPN (error, device missing)

12 Sep 2014   #1

Windows 7 32-bit
Cannot use new VPN (error, device missing)

Hey all... this might be a tough one...

The internet company just set up a router and LAN internet in my home.
First problem- In Network Connections, the Local Area Connection says "no internet connection" in the properties.

So I was told I needed to enter my ISP username and password. The company walked me through setting up a new VPN.
Second problem - In Network Connections, the VPN has a red X, saying "Unavailable - device missing". When I right click and select properties, it says "an unexpected error occurred. Also I noticed in my Device Manager, there is no Network Controller.

What I tried -
1. I downloaded the Network Ethernet Controller driver for my Levono. Then at the end of setup, it says: The Realtek Ethernet Controller was not Found. If Deep Sleep Mode is Enabled please Plug in the Cable. I disabled Deep Sleep but the problem continued.

I researched about this problem also, and found I probably need to reset my BIOS. However, I can't figure out how to do it with this Levono computer. I tried pressing F2, F1, delete and F12 upon reset but nothing comes up about BIOS.

2. I ran sfc /scannnow in the command prompt. I attached the CBS.log file, though it's all Latin to me.

I'd really appreciate some help with this.. I'm way over my head as it is.

My System SpecsSystem Spec
15 Sep 2014   #2

Win7 & Win8 64bit

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My System SpecsSystem Spec

 Cannot use new VPN (error, device missing)

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