that will help someone on here to tell me why my PC keeps dropping its connection to the internet. Its not the router or the BT Infinity line so it must be my computer
If I know where to look for the log then I can paste it on here so that one of you experts can tell me what is wrong.
You could use this link below, i know its nothing to do with your problem however it will help up get the event log.
InformationBefore posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
If your computer is not creating DMP Files please follow this link: Dump Files - Configure Windows to Create on BSOD
I look Forward to Helping you.
Thank you, I am a definite numpty when it comes to things like this so a quick question, will this run in the background and when the connection drops, as it will, presumably there will be a time and some technical stuff that will allow a diagnosis
Ok thank you. I have downloaded the collector and have attached the file here for someone to have a look at.
Okay i have had a look for you:
Can you try this Please: Removed HPSA, go to control panel, programs and make sure there is no trace of it.Code:Event[58945]: Log Name: System Source: Service Control Manager Date: 2014-09-20T15:45:41.215 Event ID: 7023 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Dad-HP Description: The HP Network Devices Support service terminated with the following error: The specified module could not be found.
HP support assistant - HP Support Forum - 2559701
Hi thank you for wanting to help me. I am in the control panel programs but I cant see HPSA but what I can see is HP Support Assistant, is this what you want me to remove? I use this to keep the computer running smoothly so should it be taken out
Im wondering if thats whats causing your crashes?
You shouldn't need to have any software enabling you to connect to the internet providing you have the correct drivers installed!
Let me ask one of the network guru's to have a look, don't delete anything yet, hang on in there.
as a matter of interest when it drops I run the BT help thing and sometimes all they do is release and renew the IP address but at other times it goes as far as shutting down the router and restarting the PC. Whilst all of this is happening my iPhone stays connected to the internet so it must be the Desktop. Did you note that I have a Devolo Delan 500 triple+ installed because the wireless signal to where the PC is located is poor
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