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Windows 7: Additional Log On Information Required/Complete the Log On Process

23 Oct 2014   #1

Windows 7 Home Premium 64-bit SP1
Additional Log On Information Required/Complete the Log On Process

I've been having a troublesome, recurring problem with my network:

Usually my connection works fine for extended periods of time, but eventually an error will crop up asking for additional log on information, and the network will lose internet connection. Running Windows Network Diagnostics will come to the conclusion that I need to complete the log on process, and takes me to a blank browser page (since there's no internet connection). Rebooting/resetting the modem, router, computers doesn't seem to have an effect, and the problem usually just seems to go away on it's own.

But it always comes back. My ISP (Comcast) and router manufacturer (Asus) had no answers, and Comcast suggested I ask someone else.

Thanks for any help.

My System SpecsSystem Spec
27 Oct 2014   #2

Win7 & Win8 64bit

Welcome to Seven Forums,

Is the issue wired or wireless?

Have you updated the ethernet adapter's driver to the latest version?

Might be helpful if you can provide us some additional information regarding your issue.
Basic Requirements Before Posting your Networking Thread
My System SpecsSystem Spec
17 Jul 2015   #3

Windows 7 64bit

I am having the opposite problem...we are at a Charter Internet provided RV park and the internet requires a password that is accessed through the 'additional log on' pop up and/or opening browser that should then open the sign-on...neither is now happening on my 64 bit Windows 7 Home Premium Toshiba laptop. The wireless will sign on to the system and then it will show no internet access but after a short period that warning goes away and it says internet access...but I cannot access the internet. For the first couple weeks that we were here, I was getting the pop-up and clicking it opened my browser and the sign up sheet appeared...than it just stopped. I have gone in an checked the active search registry is at '1' the way it should be...I have flushed the dns and run all my anti-virus and anti-spy ware programs...and nothing changes...I cannot get to the net...HELP!
My System SpecsSystem Spec

18 Jul 2015   #4

Windows 7 Ultimate x64 SP1

A little testing please:

Does it work in Safe Mode with Networking?
How about another user account? User Account - Create
My System SpecsSystem Spec

 Additional Log On Information Required/Complete the Log On Process

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