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Windows 7: No browser internet connection--Have internet access (Tried everything

05 Nov 2014   #1

Windows 7 Professional
No browser internet connection--Have internet access (Tried everything

Toshiba Laptop with W-7
Owner uses only for email, etc.
Has no internet connection with IE, Firefox, Chrome in NORMAL mode.
Have a connection, ipconfig OK, can Ping sites.
Have a connection with all browsers in SAFE Mode.
(Disclaimer-am IT for my own small SOHO PC business, been a member here since 2009)
I use a program called d7II which is a System Repair Tool that can automate all my troubleshooting.

So far I have tried, not necessarily in this order:
System Restore not available
sfc /scannow
Cleaned with CCleaner
Malwarebytes Anti-Malware
Kaspersky TDDS
Hitman Pro

In addition I have done a complete Networking repair using "Windows Repair AIO" which checked
Proxy settings
Apply DHCP to all Nics
Release and Renew
Reset network interfaces
Repaired Windows firewall

When none of this worked, I used Brink's Install/Repair which didn't work.

I'll take any suggestions. Please.

My last option is to create System Recovery Discs and bork the whole thing.


My System SpecsSystem Spec
05 Nov 2014   #2

Windows 7 Pro 32

If it works in Safe Mode then a Clean Boot/Startup is usually a good next step to try:

Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
06 Nov 2014   #3

Windows 7 Professional

Thanks, Tookeri,
I think I did that but just did it again.
No good with all non-Microsoft services disabled.
I managed to make a set of System Recovery Discs but clean reinstall's my last option.
Could this be a MS start service causing this?

My System SpecsSystem Spec

06 Nov 2014   #4

Windows 7 Pro 32

No idea unfortunately. But you could try to disable items in the Startup tab as well, and not just services.

What security software has been and are installed?
Does the browsers return an error message or what happens?
Have you tried with turning off the firewall?
When this problem started, were any new software installed prior to that? Last changes to computer before this happened
My System SpecsSystem Spec
06 Nov 2014   #5

Windows 7 Professional

How about this.
After I cleared all MS services, Noticed a Norton 360 with a check.
Tried to remove it and no-go.
Double checked that I didn't have any Norton products installed and didn't.
Got the Norton/Symantec Removal Tool and ran it.
Now able to access the internet with all browsers.
Thanks for steering me to the right place.

BTW, remember you from your great Tutorial on Virus Total with Process Explorer.
Excellent work.

My System SpecsSystem Spec
06 Nov 2014   #6

Windows 7 Pro 32

Nice work :)

Thank you very much Pete!
My System SpecsSystem Spec

 No browser internet connection--Have internet access (Tried everything

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