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Windows 7: Samsung Android Bluetooth is grayed out after pairing with a Laptop's

18 Nov 2014   #1

Windows 7 Home Premium 64Bit
Samsung Android Bluetooth is grayed out after pairing with a Laptop's


These are the details::

Connecting The Bluetooth of an Android mobile with the Bluetooth of HP laptop didn't succeed

I have followed these steps to pair the the Bluetooth of my HP laptop, and the other Android Bluetooth.

First: I have clicked on 'add' a device'. Second, the Bluetooth of the Android mobile got shown. Then, I have connected to it. After that, 'Comparing pairing Codes' showed to me. (Screen shot below)

Next: Each Bluetooth's user of us accepted that confirmation. Finally: The pair was established well. (Screen shot below):

Although The Android Bluetooth was paired with my My HP laptop Bluetooth successfully, the Android Bluetooth is grayed out on my My laptop Bluetooth list as shown in this screen shot below:

Whenever I have clicked on the Android Bluetooth listed in my the Bluetooth devices, I received no Bluetooth control showed me(NO way to send files since Android Bluetooth is grayed out) Also, whenever the User who has the android mobile phone tries to send file into my laptop Bluetooth paired with his Android Bluetooth, he received an error not sending file.

Although the the Android Bluetooth is enabled to be detected by other Bluetooth devices. If there were a problem with my Laptop Bluetooth, then I would be facing the same problem with connecting(pairing) my Laptop Bluetooth with the Nokia Bluetooth.

Second: Connecting The Bluetooth of a Nokia mobile with the Bluetooth of HP laptop succeeded:

I have followed the same steps to connected the Nokia Bluetooth to my Laptop Bluetooth, and it succeeded well.

Then windows was checking for drivers for the Nokia Bluetooth.

Then the Bluetooth control was shown which will enable me and the other one user to send and receive files via pairing Bluetooth:


1- there is no checking windows for drivers for the Android Bluetooth while got paired to my laptop Bluetooth. However, there is a checking windows for drivers for the Nokia Bluetooth when got paired to my laptop Bluetooth.

2- THE NOKIA IS NOT GRAYED OUT(active/enabled), HOWEVER, THE ANDROID IS GRAYED OUT( inactive/disabled)


I have installed the latest version of Samsung Kies for my My Android mobile mode:
Mobile Phone GT-S5570I (GT-S5570XXLC3)
The firmware revision is XXLC3.

While installing Samsung Kies, I don't check the first option as in the screen shot below, however, I am still having a problem pairing my Android mobile Bluetooth with the my Laptop Bluetooth. When Android Bluetooth gets paired with my Laptop Bluetooth, the Android mobile Bluetooth is grayed out in my Bluetooth devices under my Laptop.

I have installed old version and then updated the new one.

Since I could pair the my Laptop Bluetooth with Nokia Bluetooth without being plugged to my Laptop via a USB, I don't think that my Samsung mobile phone must be plugged to my laptop so that the Android Bluetooth will be paired correctly(actively, no grayed out) with my laptop. When I plugged the Android mobile phone to my Laptop, I found that the Android Bluetooth was still grayed out when it was paired with my Laptop Bluetooth.
The Android Bluetooth is still grayed out, although the detecting the Bluetooth is enabled in both devices(Android and Laptop), and it is plugged to my laptop.

Also, I can access all files, videos in the Android mobile phone via the Samsung Kies while Device is plugged to my laptop USB.

My System SpecsSystem Spec
20 Nov 2014   #2

Windows 7 Home Premium 64Bit

Could anyone at this splendid forum take some of their precious time out to reply to me since this problem is still going on?
My System SpecsSystem Spec
27 Nov 2014   #3

Windows 7 Home Premium 64Bit

Quote   Quote: Originally Posted by Hadramawt View Post
Could anyone at this splendid forum take some of their precious time out to reply to me since this problem is still going on?

I would be saying that the issue is not with Samsung Mobile phone since the Samsung Mobile phone Bluetooth was connected very well with the Dell Laptop Bluetooth.

I think that the problem with HP Laptop Bluetooth Software, or Bluetooth Hardware.

To conclude this issue. let say:

First of all: both the laptops(Hp, and Dell) have the same version and edition of Windows 7. Home Premium 64Bit.

Second: when I connected the Samsung Bluetooth with Dell Laptop Bluetooth, I didn't install any Android drivers (no Kies were installed). However, Windows 7 installed on Dell directly looked for drivers once I connected Mobile Bluetooth with Dell Bluetooth. However, the Windows 7 on HP laptop didn't look for the drivers.

This shows that the Samsung Mobile Phone Bluetooth got connected well with Dell Laptop Bluetooth.

Samsung Android Bluetooth is connected to Media Audio with Dell Nasreen-PC Bluetooth::

Sending files into Samsung Smart phone From Dell laptop::

Sending files into Dell laptop from Samsung Smart phone::

As a result, You think that if I had installed the Dell Bluetooth Driver software on my HP laptop, then the HP Bluetooth would be connected well with the Samsung Android Bluetooth?


Note: That when Dell Laptop Bluetooth got connected with Samsung Bluetooth then, when I checked out the Bluetooth settings, I found this(connected to Media Audio). However, when HP laptop Bluetooth got connected with the Samsung Bluetooth, this was shown "connected to phone audio")

Samsung Android Bluetooth is connected to Media Audio with Dell Nasreen-PC Bluetooth::
Samsung Android Bluetooth is connected to phone audio with my HP laptop Bluetooth
My System SpecsSystem Spec


 Samsung Android Bluetooth is grayed out after pairing with a Laptop's

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