New
#21
Thanks QT,
From the screenshots it appears as though the install went through to a successful completion. Is the Ethernet adapter still missing?
Sometimes I type in shorthand and it's easy for people to not understand - I try to fully explain the best I can , but then my posts are even longer
When you launch any install, the install files/folders are extracted to a temporary location. The actual installation is from the temporary location.
If you start an install, but do not click finish or done, then the install files should still be in the temporary location. That's what I wanted you to find and copy. I don't know where the realtek install puts the extracted files, so I gave you the usual suspect folder locations (TEMP, C:\, C:\Windows, C:\Windows\Temp).
Once you locate the extracted Realtek files in a temporary location, I wanted you to copy that folder to another location (Downloads would be a good choice). You can rename the copied folder to RealtekInstall or something more meaningful than the temporary folder name.
Once you have the install folder copied, I wanted you to try installing through Device Manager by selecting browse for the install files and specifying the folder you copied to Downloads.
Did that make it any clearer?
While you chew on that, I'd like to see one more Device Manager screen shot. There's a little setup before though.
Download and merge (double click) the HKCUdevmgr.reg file
HKCUdevmgr.reg
This simply adds an environment variable to the current user. The variable allows Device Manager - View, hidden devices to show devices that are no longer present on your system.Code:Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Environment] "devmgr_show_nonpresent_devices"="1"
After merging the above reg file, open Device Manager, click on the view menu and select Show hidden devices. Then scroll down to Network adapters, expand the category, grab and post a s screenshot. Please do this before trying to figure out the other stuff I posted.
Thanks,
Bill
.
Hi Bill
Here is the screen shot of the new network adapter.
Thanks
Thai
Thanks.
Could you do the same thing, post a screen shot of Other Devices? Please click View, Show hidden devices again in Device manager.
I have to say that I'm perplexed ... after looking at the Other Devices screen shot (if there are any listed), I think looking at the install log and/or Event viewer might be where I would look next.
Bill
.
Hi Bill
The screen shot I posted earlier as per your instructions; view show hidden devices.
Thanks Bill.
Thai
Hi Bill
This is the Network adapter before I did the bellow download as you suggested
Download and merge (double click) the HKCUdevmgr.reg file
HKCUdevmgr.reg
Thank you to those who have tried to assist me in the last few days. I don’t seem to be having any luck though.I’m considering taking the easy way out and getting the USB3 Ethernet adapter instead.
Cheers
Thai :)
Hi Maxie
What is a chipset driver
Thanks
Thai