Diagnostics Policy Service not running and no internet connection


  1. Posts : 2
    Windows 7 Professional, 64 bit, SP1
       #1

    Diagnostics Policy Service not running and no internet connection


    A few days ago, my desktop stopped being able to connect to the internet. I rebooted it and it still didn't work. I rebooted the router (DSL connected to desktop via Cat5e cable) and still no internet. My laptop (which I am writing this from) connects fine to the router. And on the face of the router, both the laptop and desktop show connected, even though only the laptop has internet.

    My desktop is running Windows 7 Professional, 64 bit SP1.

    cmd /k ipconfig yields:
    Home
    169.254.143.215
    255.255.0.0
    0.0.0.0


    cmd /k ping 169.254.143.215 yields:
    4 packets sent, 4 received
    0ms, 0ms, 0ms


    When I click on the network icon (with big red X on it) in the lower right screen near the volume, and then click Troubleshoot, I get an error message:

    Problems found
    The Diagnostics Policy Service is not running...Detected...(yellow triangle with exclamation point)



    Any ideas?
      My Computer


  2. Posts : 1,810
    Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
       #2

    Hi istr810m,

    Have a look at the link below and try the solutions provided by the two "Answers"
    Windows 7: Diagnostics Policy Service not running - Microsoft Community
      My Computer


  3. Posts : 18,415
    windows 7 home 64bit
       #3

    In addition to the above Post if that fails to resolve your Issue ... Try the Link below ...


    Services - Restore Default Services in Windows 7
      My Computer


  4. Posts : 2
    Windows 7 Professional, 64 bit, SP1
    Thread Starter
       #4

    Thanks Gator. The first answer seemed to fix it, but what went wrong to begin with?

    go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

    net localgroup Administrators /add networkservice
    press enter then type:
    net localgroup Administrators /add localservice
    press enter then type:
    exit
    press enter and restart your computer
      My Computer


  5. Posts : 1,810
    Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
       #5

    istr810m said:
    Thanks Gator. The first answer seemed to fix it, but what went wrong to begin with?

    go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

    net localgroup Administrators /add networkservice
    press enter then type:
    net localgroup Administrators /add localservice
    press enter then type:
    exit
    press enter and restart your computer
    Thats always the million dollar question.

    It could have been turned off by someone.. Maybe it failed once and was erroneously set to disabled..

    Another possibility is that it could be Malware related.

    Run your Anti-Virus and a scan of Malwarebytes.. If they don't pick up anything, I'd just chalk it up to some random occurrence we will never know about.

    Malwarebytes Anti-Malware Free
      My Computer


 

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