Win 7 can't connect to DSL cable


  1. Posts : 4
    Windows 7
       #1

    Win 7 can't connect to DSL cable


    I have a HP Pavilion dv-6 with Windows 7 64bit on it. The internet connection suddenly stopped working. Meaning the previous night it worked fine, on the next morning it's just not working.

    Windows doesn't even notice if the cable is plugged in. The ethernet plug in the laptop used to flash orange while using the internet. Now nothing.
    Troubleshooting the network adapter wrote that that cable must be broken. But it's the same cable I'm using now plugged into an old computer with XP.

    I tried to install Connectify Lite on the night it still worked, but I uninstalled it immediately and the connection was still on.

    I tried System Restore to revert the changes (Connectify install and a Windows update) that might have caused this.
    I also installed a new driver for my network adapter (Realtek PCIe GBE family controller) from the Realtek website. According to Device Manager the Network adapter works fine.
      My Computer


  2. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #2

    Welcome to Seven Forums,

    Can you please follow the preposting requirements here so that we can better assist you?
      My Computer


  3. Posts : 4
    Windows 7
    Thread Starter
       #3

    Thanks for the answer.
    It's a wired connection issue.
    The ISP is UPC and it's an ADSL connection.
    The modem/router they gave us is a Paradyne 6211-I1-302-0SC ADSL2+ Bridge/router.
    The antivirus is Microsoft Security essentials and the firewall is Windows firewall.
    ipconfig /all:

    Code:
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : user-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Wireless LAN adapter Wireless Network Connection 3:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
       Physical Address. . . . . . . . . : AC-72-89-B3-75-FF
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Maryfi Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
       Physical Address. . . . . . . . . : AC-72-89-B3-75-FF
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wireless Network Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : domain.name
       Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
       Physical Address. . . . . . . . . : AC-72-89-B3-75-FE
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Ethernet adapter Local Area Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : 10-1F-74-15-4D-61
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Ethernet adapter Bluetooth Network Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
       Physical Address. . . . . . . . . : AC-72-89-B3-76-02
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{61180854-86F4-4AAC-982C-323208ECFEC6}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{3CD0A843-B00C-4CE2-8D76-625DDD8652CB}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{8C7D4897-4A7A-458F-936C-39A61EE40857}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Local Area Connection* 13:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.domain.name:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter 6TO4 Adapter:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{5268B1BA-D663-4E6D-B5A5-3CDA39837655}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
      My Computer


  4. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #4

    Thanks for the info, you did great. :)

    Would you mind disabling the Wi-Fi and bluetooth adapters for troubleshooting purpose?

    You may also try resetting the TCP/IP and Winsock, see if it helps.
    SG :: How to repair TCP/IP and Winsock

    An update would be nice.
      My Computer


  5. Posts : 4
    Windows 7
    Thread Starter
       #5

    Sorry I was busy in the last few days.
    How do I disable the wifi and bluetooth adapters? And how do I troubleshoot then?

    I'll try that tutorial. Thank you.
      My Computer


  6. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #6

    No worries, I've been very busy as well....
    Please follow this tutorial on how to temporarily disable any device from Device Manager.
    How do I disable the wifi and bluetooth adapters? And how do I troubleshoot then?
      My Computer


  7. Posts : 4
    Windows 7
    Thread Starter
       #7

    Thank you for your help. It worked.

    I made some changes since the last time. I couldn't afford to lose connection that long so I bought a wifi router. The wifi router is plugged in to the Paradyne bridge. But I still wanted to fix this issue just in case.
    So I plugged in the cable to may laptop, disabled wifi and bluetooth in the Device manager then I used TCP Optimizer to reset TCP/IP and Winsock, rebooted and now I have Internet directly through the ADSL line too.
    Thank you again.
      My Computer


  8. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #8

    Excellent! You're welcome!
    dexter11 said:
    Thank you for your help. It worked.

    I made some changes since the last time. I couldn't afford to lose connection that long so I bought a wifi router. The wifi router is plugged in to the Paradyne bridge. But I still wanted to fix this issue just in case.
    So I plugged in the cable to may laptop, disabled wifi and bluetooth in the Device manager then I used TCP Optimizer to reset TCP/IP and Winsock, rebooted and now I have Internet directly through the ADSL line too.
    Thank you again.
      My Computer


 

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