My computer drops the internet connection...

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  1. Posts : 11
    Windows 7 Home Premium
       #1

    My computer drops the internet connection...


    I've been having this problem since I bought this new computer a few weeks ago. It's a HP desktop, the model number is s5229uk and it's Windows 7 Home Premium.

    At random times when I'm browsing the internet, sometimes it can be every 10/15 minutes, sometimes just a few times a day it will stop loading and a yellow triangle with an exclamation mark will appear on the connection icon in the bottom right hand corner.
    I cannot troubleshoot the problems or open up the network and sharing centre because it either doesn't load at all or freezes, and the only way to reconnect is to hold down the power button as shutting down or restarting fails after about 20 minutes of the shutting down screen.

    It's more annoying than anything. I've checked for viruses but nothing came up and the one time it's let me troubleshoot, it's told me to reset the router which I did and it didn't work. I thought it might be a compatibility issue with the router (we use Sky) but some days it works for longer than others

    On the Norton internet history for firewalls and connections I found this which I think might have something to do with it...


    Does anyone have any ideas how to stop the internet from cutting off because me and my Dad are at a loss, and he's quite good at computers.

    Another thing is that it won't let me create a system image by backing it up onto an external hard drive, it gets to a certain point and gives me this message: 'The system cannot find the file specified. (0x80070002) I've tried again and it still doesn't work.

    Any help would be appreciated.
      My Computer


  2. Posts : 11,408
    ME/XP/Vista/Win7
       #2

    Sarah said:
    I've been having this problem since I bought this new computer a few weeks ago. It's a HP desktop, the model number is s5229uk and it's Windows 7 Home Premium.

    At random times when I'm browsing the internet, sometimes it can be every 10/15 minutes, sometimes just a few times a day it will stop loading and a yellow triangle with an exclamation mark will appear on the connection icon in the bottom right hand corner.
    I cannot troubleshoot the problems or open up the network and sharing centre because it either doesn't load at all or freezes, and the only way to reconnect is to hold down the power button as shutting down or restarting fails after about 20 minutes of the shutting down screen.

    It's more annoying than anything. I've checked for viruses but nothing came up and the one time it's let me troubleshoot, it's told me to reset the router which I did and it didn't work. I thought it might be a compatibility issue with the router (we use Sky) but some days it works for longer than others

    On the Norton internet history for firewalls and connections I found this which I think might have something to do with it...


    Does anyone have any ideas how to stop the internet from cutting off because me and my Dad are at a loss, and he's quite good at computers.

    Another thing is that it won't let me create a system image by backing it up onto an external hard drive, it gets to a certain point and gives me this message: 'The system cannot find the file specified. (0x80070002) I've tried again and it still doesn't work.

    Any help would be appreciated.
    As you say PC is new take back to your retailer.
      My Computer


  3. Posts : 11
    Windows 7 Home Premium
    Thread Starter
       #3

    theog said:
    Sarah said:
    I've been having this problem since I bought this new computer a few weeks ago. It's a HP desktop, the model number is s5229uk and it's Windows 7 Home Premium.

    At random times when I'm browsing the internet, sometimes it can be every 10/15 minutes, sometimes just a few times a day it will stop loading and a yellow triangle with an exclamation mark will appear on the connection icon in the bottom right hand corner.
    I cannot troubleshoot the problems or open up the network and sharing centre because it either doesn't load at all or freezes, and the only way to reconnect is to hold down the power button as shutting down or restarting fails after about 20 minutes of the shutting down screen.

    It's more annoying than anything. I've checked for viruses but nothing came up and the one time it's let me troubleshoot, it's told me to reset the router which I did and it didn't work. I thought it might be a compatibility issue with the router (we use Sky) but some days it works for longer than others

    On the Norton internet history for firewalls and connections I found this which I think might have something to do with it...


    Does anyone have any ideas how to stop the internet from cutting off because me and my Dad are at a loss, and he's quite good at computers.

    Another thing is that it won't let me create a system image by backing it up onto an external hard drive, it gets to a certain point and gives me this message: 'The system cannot find the file specified. (0x80070002) I've tried again and it still doesn't work.

    Any help would be appreciated.
    As you say PC is new take back to your retailer.
    So you don't think it can be fixed at home?
      My Computer


  4. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #4

    Hi Sarah, OEM build PCs like Acer, Dell and HP comes with a lot of bundled "junk" which can cause such issues. As this is a new computer, if you have all the disks ready, I'd suggest you to do a clean install of Windows 7. :)
      My Computer


  5. Posts : 11
    Windows 7 Home Premium
    Thread Starter
       #5

    Dinesh, I don't think I have the stuff to install it as Windows 7 came on the computer. I also don't fancy re-installing all of my files.

    I've just tried something I found on a website but if worst comes to worst, I'll have to do this. Thanks!
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Sounds like it could be the modem.
    Might be your ISP, call to see if they are having problems
      My Computer


  7. Posts : 257
    Windows 7 Ultimate 64bit
       #7

    Check the power settings for your network device in device manager, if it's consistently happening every 20 minutes then that might be your guy. Also with problems for external hard drives (USB type drives). Your serial busses all have power saving features on them check device manager for root hubs and check power management tabs for them
    Last edited by patwhatsthat; 10 Nov 2009 at 17:24.
      My Computer


  8. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #8

    Sarah said:
    I've been having this problem since I bought this new computer a few weeks ago. It's a HP desktop, the model number is s5229uk and it's Windows 7 Home Premium.

    At random times when I'm browsing the internet, sometimes it can be every 10/15 minutes, sometimes just a few times a day it will stop loading and a yellow triangle with an exclamation mark will appear on the connection icon in the bottom right hand corner.
    I cannot troubleshoot the problems or open up the network and sharing centre because it either doesn't load at all or freezes, and the only way to reconnect is to hold down the power button as shutting down or restarting fails after about 20 minutes of the shutting down screen.

    It's more annoying than anything. I've checked for viruses but nothing came up and the one time it's let me troubleshoot, it's told me to reset the router which I did and it didn't work. I thought it might be a compatibility issue with the router (we use Sky) but some days it works for longer than others

    On the Norton internet history for firewalls and connections I found this which I think might have something to do with it...


    Does anyone have any ideas how to stop the internet from cutting off because me and my Dad are at a loss, and he's quite good at computers.

    Another thing is that it won't let me create a system image by backing it up onto an external hard drive, it gets to a certain point and gives me this message: 'The system cannot find the file specified. (0x80070002) I've tried again and it still doesn't work.

    Any help would be appreciated.
    My
    RohamDroid said:
    No BASS in mp3 or in stereo files | In 5.1 dvd-s all speaker works.. but in youtube or other non 5.1 files the center and the woofer not works help me pls :\

    Windows Seven Rules ! :)
    My internet connection goes sometimes, but you don't need to turn off the box. Right click on the icon on the right side of the task bar that looks like a monitor. You will see "Repair" on the menu. Left click on that and it will refresh your connection. It usually works for me and takes about ten seconds.
      My Computer


  9. Posts : 11
    Windows 7 Home Premium
    Thread Starter
       #9

    ^ That doesn't work for me, it freezes and doesn't do anything.

    By the way, my dad and brother both use the router and it works fine for them all the time, so I don't think it's that.
      My Computer


  10. Posts : 11
    Windows 7 Home Premium
    Thread Starter
       #10

    Further information...

    I have a USB Wireless 802.11 b/g adaptor and when it drops the connection, looking at the settings for the connection, it tells me that 'This device cannot start (Code 10).'

    I've looked for driver updates and it's up to date.
    I still have no idea.
      My Computer


 
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