New
#1
Laptop Connects To My Network, But Not My Friend's
A friend of mine has a new (refurbished) HP laptop running Windows 7 Home Premium that connects to her wireless network using her Verizon modem/router. Her roommate has an old Compaq Vista laptop that also connects to their home network, but the connection is always Local only.
When I brought the Compaq to my house it connected perfectly to my network, the icon displaying Local and Internet. I have a different ISP than my friend.
To further complicate (or clarify) matters, my friend's neighbor has an unsecured network. The Compaq always gives us Local and Internet service when connected to that unsecured network.
Verizon tells us that their readings show a strong wireless signal from my friend's modem/router, and maintain that the ability of her HP laptop to successfully connect prove that the problems are solely with the Compaq, and not their equipment. Their offers of assistance begin and end with furnishing us with Compaq's phone number. That seems absurd to me. It seems obvious that some setting in their equipment needs to be changed, but I have no idea what it would be...