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#1
Broadband Download Speed Question?.
My ISP here in the UK is Virgin Media. I had the 100GB broadband as part of a bundle, ie TV-Phone-Broadband. As we rarely watch tv much anymore last week I dropped the TV and took just the Broadband and phone option but doubled the broadband from 100GB to their maximum option of 200GB. They did the changeover remotely and I could see that now we just had the freeview TV channels.
I tested the broadband on speedtest .net and found that I was only getting the same as before ie 95Mbps on download and 7.2Mbps on upload. I phoned them and after talking to one of their broadband team he said that the problem was with my Virgin Superhub 1 router. Apparently it cannot support more than a 100GB connection speed. He arranged to send me the newest router, the Superhub 2 which was the correct one for my package. The router arrived yesterday, I installed and activated it only to find that although my upload speed had doubled to 12.3Mbps my download speed remained at the same speed of approx 95Mbps. I went back on the phone and the very helpful technician did some tests but nonetheless it remained on approx 95Mbps download and 12Mbps upload. He arranged for one of their engineers to give me a home visit this morning.
The engineer arrived at 08.30am this morning and we went through the problem. He did a number of tests showing me that there was in fact nothing wrong with the Superhub 2 router as it was getting between 185 & 204Mbps download speed on his testing equipment. He said that the problem must be somewhere in the Windows7 setup. I thought perhaps it was my Realtek Ethernet Controller that was the problem and updated it to the latest drivers from 16th of October 2015, but it didn't help. Can anyone here offer any insight into what could be causing this "bottleneck" for want of a better word?.