Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Strange message re deleting from Outlook

12 Dec 2015   #1

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
Strange message re deleting from Outlook

My ex contacted me and said her Outlook account was in some sort of disarray mainly that she cannot delete sent messages and ends up with this message "Could not select deleted items on the IMAP server try updating the folder and try again"

Now I instructed her on how to delete single and multiple messages but the above message always comes up.

Now I am not really that well up on mail settings and because she works for some health organisation I am of the idea that it needs someone from her IT dept to fix this up thinking it probably requires admin rights.

I have done a few Googles but am none the wiser because the more I read the more I am getting confused by the minute. Plus not being in front of the machine makes it doubly awkward.

Anyone with any ideas on a fix please??

My System SpecsSystem Spec
12 Dec 2015   #2

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64

MS is making changes to Outlook accounts now, and it can cause issues for WLM.
See this thread, and have the ex check in Browser Web Mail to see if the account is or Outlook Mail (post #5).
Windows Live Mail 2012 requires an update to keep using it

You never know what a change like this might affect !
My System SpecsSystem Spec
12 Dec 2015   #3

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Thanks David I will check it out with her and find exactly just what that account is
My System SpecsSystem Spec


 Strange message re deleting from Outlook

Thread Tools

Similar help and support threads
Thread Forum
Messages in Outlook 2010 Deleting After 30 Days
Hello: My sent messages in Outlook 2010, as well as some of my inbox folders are deleting after 30 days. I cannot find the messages either. Recently migrated my data to new computer and upgraded from Office 2007 to Office 2010 and noticed this happened on September 1st. At that time I...
Browsers & Mail
Outlook not deleting emails from server
Hi I have recently had a complete computer crash and had to reinstall my programs/files etc. Since I reinstalled office I have this problem with outlook. i have an exchange account. Prior to this outlook and my iphone reflected the information on the exchange server, so if I read and deleted an...
Microsoft Office
Strange auto deleting of files?
Every time I switch on my computer there are files in my recycle bin. These files have not been deleted by me but are deleted automatically by the computer for some reason. How can I find out where or how these files are being auto deleted?
General Discussion
Strange problem with renaming/deleting
I recently reinstalled Win 7 as it had started running very slowly. That problem's gone, but now there's a new annoyance of course. ;) Whenever I rename or delete a folder, the operation isn't carried out unless I press F5 - in other words if I rename a folder to 'Games', it'll remain 'New...
General Discussion
Deleting forum message
How do you do this? I see that there's an edit/delete button for one's messages, but when I click on that and bring up the editing view, there is no option I can see to delete a message. Along these lines, shouldn't there be a forum area for forum-related how-to issues? I wasn't sure where to...
Chillout Room
Deleting e-mails in WLM vs Hotmail & Outlook Express
Is it correct that WLM e-mails have to be deleted on an individual basis as I can find no tick boxes to select the e-mail(s) to be deleted or a delete "All"tick box, which is a standard feature in Hotmail or Outlook Express. In addition to WLM I am also running Hotmail and Shaw Webmail (OE) which...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:32.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App