No problem connecting to ADSL but cannot connect to FIBRE


  1. Posts : 3
    Windows 7 Home Premium SP 1 32bit
       #1

    No problem connecting to ADSL but cannot connect to FIBRE


    I have just had a fibre access point installed in my home. My desktop PC has no problem connecting via ethernet to the ADSL network. When I remove this cable from the ADSL router and connect it to to the FIBRE access point, I get nothing. Other PC's, desktops and laptops in the household have no problem connecting to the fibre network, just my desktop. Any suggestions. I have disabled Kaspersky on startup but clearly there is something else stopping the connection being made.
      My Computer


  2. Posts : 7,123
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi MadGall,
    open device manager, Network adapter > Ethernet Controller any problem with it,
    OR are there any Unknown devices.

    Roy
      My Computer


  3. Posts : 8,135
    Windows 10 64 bit
       #3

    Are you using the same Fiber port as one of the other devices? or is this a separate port? If you are using a separate port, try one of the ports that has a PC that is working.
      My Computer


  4. Posts : 3
    Windows 7 Home Premium SP 1 32bit
    Thread Starter
       #4

    torchwood said:
    Hi MadGall,
    open device manager, Network adapter > Ethernet Controller any problem with it,
    OR are there any Unknown devices.

    Roy
    There are no problems with any of the devices. I can connect to ADSL just fine. There are no unknown devices.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium SP 1 32bit
    Thread Starter
       #5

    fireberd said:
    Are you using the same Fiber port as one of the other devices? or is this a separate port? If you are using a separate port, try one of the ports that has a PC that is working.
    Right now, no one is connecting to fibre as I have not paid the subscription. Everyone is still connecting to the ADSL. The fibre is installed and just waiting for me to start a subscription, but I cannot keep both and as my computer is the main one and cannot connect, I'm not inclined to pay for a service I cannot use.
      My Computer


 

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