Safe Mode makes internet speed 50Mb/s faster

cawa · 14 Aug 2016

Hi,
I've been trying different hardware solutions to my internet speed being 50% of what I pay for with, to no avail. I've now switched to software troubleshooting, and found that safemode actually fixed the issue. Now, my question is... Is there a quick and easy way to find the culprit to my slow speed?
(I ask because I have small children and hardly any time on my hands)
Thank you!
Cawa

samuria · 14 Aug 2016

Welcome to the forum it can be a startup program or service or malware as a lot of these dont start in safe mode. You can use msconfig to disable all startup software see if that improve it then you can in normal mode open a cmd prompt and type
net start >norm.txt
then start in safe mode and type
net start >safe.txt
compare both and see what runs in norm.txt that doesnt run in safe.txt

Run these see if it picks and malware or tells us the problem

Please download MINITOOLBOX and run it.
Downloading MiniToolBox

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.

Please download Adware cleaner from the link below.
ToolsLib - Downloads - AdwCleaner
Save it to your desktop.
Right click run as admin.
Hit the scan button.
Allow completion.
Make sure all items are ticked.
Hit the clean button.
Even if no items are displayed to be ticked hit the clean button anyway.
The machine will reboot this is normal.
Post the log in your next reply.

cawa · 14 Aug 2016

Wow, thanks. I'll try it tonight and let you know!

cawa · 15 Aug 2016

mini tool box result part 1

cawa · 15 Aug 2016

Mini Tool Box Result part 2

samuria · 15 Aug 2016

A lot of things are failing but why are you trying to dial up to a VPN which won't help?

Zoloft · 15 Aug 2016

try opening a run command, (Windows key plus R) and type ncpa.cpl hit OK.

Right click on your local area connection, select properties. Look for anything AVG in that list, uncheck it. Click OK

Do the same with your wireless connection (if you use one).

Restart the computer (normal mode).

See if that helps.

ThrashZone · 15 Aug 2016

Hi,
Yahoo got bought out by Verizon
I'd get rid of all yahoo junkware you've installed I'm sure none of it works properly anymore if it ever did :)

cawa · 17 Aug 2016

samuria said:

A lot of things are failing but why are you trying to dial up to a VPN which won't help?

I'm not.

Zoloft · 17 Aug 2016

cawa said:

samuria said:

A lot of things are failing but why are you trying to dial up to a VPN which won't help?

I'm not.

In the run command once again, type inetcpl.cpl and hit OK.

The internet properties window comes up. Click on the connections tab.

Anything that is in the Dial Up and Virtual Private Network Settings box left click once to select, hen click remove. Give approval. I don't think that alone is your problem, but as samuria noted, it certainly doesn't help. I'd bet dollars to donuts that AVG is the problem, disable it in both the ethernet (local area connection) and wireless, and I'd bet you'll see much improved speeds.