network says i have internet access but i clearly do not

VonDarkmoor01 · 02 Feb 2017

I have been having this issue for quite some time now and have succumb to posting my own thread as reading all the other threads on the same issue did nothing for me. my computer says im connected to network and have strong internet connection but i cannot browse or use the internet in any way. all other devices including my parents main pc and phones/tablets, in the house can access internet but not my main pc.

i have success browsing in safe mode but even then the internet connection eventually cut out.

i have tried all of the following multiple times:
-resetting router
-updating router firmware
-cmd commands: netsh resets (all different ones), ipconfig /flush dns, ipconfig renew (and) release, winsock resets, and others
-reinstalling network adaptor
-using manual dns servers like, 4.2.2.2 and 8.8.8.8, and others
-removing all antivirus
-running TTDSkiller, FRST, Combofix
-resetting internet in internet options
-restoring computer to earlier date
-

all of the above methods HAVE NOT worked. please i am desperately need help with this problem. any new ideas would be greatly appreciated

ICIT2LOL · 02 Feb 2017

Hello and welcome VonDarkmoor01 now before we can really get down and help mate please see this pre typed ditty of mine.
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.

Have you also run these yet?? if not then please do.
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

if no fix then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

Now lastly how are you hooking up the the net via Ethernet cable or wifi?? If the cable then try using a new cable or at least make sure the cable is seating snuggly.

VonDarkmoor01 · 02 Feb 2017

i updated my system specs as you described.

currently running sfc /scannow but am currently connected to internet via my phones data. (hope that doesnt affect things)

using my phones data, i downloaded superantispyware and adwcleaner (already did malwarebytes scan), and am running scans now.

the desired connected i want to get working is wireless.

ICIT2LOL · 02 Feb 2017

Ok mate no it will not affect anything by using the phone and those scans do the sfc for three runs as it has been mentioned by a few that one scan can miss things.
The chkdsk is equally important too and the malware scans are really just a quick check for malware and other clutter.

Now getting to the issue again just what browser are you using and also what AV??

VonDarkmoor01 · 03 Feb 2017

Im using firefox but it other browser dont work also

And my av was uninstalled in one of mt attempts to fix things, what used to be installed was avast.

torchwood · 03 Feb 2017

Hi VonDarkmoor,
with what you have done so far, sounds more like a restriction
from
the router -- Parental controls options
or if your parents PC has Admin rights over yours and they are blocking it.

whats the message when you try to use the net

Roy

VonDarkmoor01 · 03 Feb 2017

I have my doubts that it would be parental blocking because my parents mever did anything intentionally and every other device in the house conneconnects fine. As well my pc as on odd occasions got internet once after a power drain and a couple timesback when I tried reinstalling the network adaptor but that no longer works.

When I use any browser the page I try to load says "this webpage is not available" if I ping a website such as google I usually only get one of the four back if any.

If it were a problem with parental options how would I know and how would I fix it. The main pc connected (wired) to the router is windows 8.

VonDarkmoor01 · 08 Feb 2017

SO im still having this issue.... has the forum given up on me? i hope not

can only do so much off of wireless hotspotting my data

samuria · 08 Feb 2017

can you run these as they give us vital info save guessing

Please download MINITOOLBOX and run it.
Downloading MiniToolBox
Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.

Please download the wireless test tool from

https://www.sevenforums.com/attachments/chillout-room/406447d1546530081-new-skin-wireless.bat

Very important you right click and choose run as admin post results

Please download and save FRST 64bit or FRST 32 bit to your Desktop.

http://download.bleepingcomputer.com/farbar/FRST.exe

http://download.bleepingcomputer.com/farbar/FRST64.exe

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
Make sure that Addition option is checked.
Press Scan button.
It will produce a log called FRST.txt in the same directory the tool is run from.
Please copy and paste log back .
The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe).

VonDarkmoor01 · 23 Feb 2017

Sorry i have not replied in a while. It took a while for the last reply back so i kinda just let my problem be for a while.

I have attached all the results to this reply in the same order you suggested them to me.

hope this helps you find what is wrong.

Thankyou