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Windows 7: Need help with Bluetooth on Windows 7 (HP laptop)

19 Jun 2017   #11

Windows 7 Professional, 64 bit

Quote   Quote: Originally Posted by johnhoh View Post
sometimes the wifi miniport adapter causes a conflict. You might try disabling it within win7 device manager and rebooting.

also, I might have missed it but from the above it appears you have not tried the second part of post #2 regarding your bluetooth hardware device id within win10. You need the win7 version of that driver.

On the intel blueooth driver page it notes that for version 19.00.1621 that it uses a motorola driver for win7 and an intel driver for win10. I searched but could not find such a motorola driver, but its probably a part of the win7 download link.

Download Software for Intel® Wireless Bluetooth® Technology

have you tried the intel driver detection utility?

Intel® Driver Update Utility

Disabled the Windows 7 Wi-Fi Miniport adapter, not rebooted just yet (I will do everything at once before I reboot).

Tried googling the motorola version of that intel driver and it led me to this site:
Intel(R) Wireless Software for Bluetooth(R) Technology for 7 (32-bit, 64-bit) - ThinkPad Edge E440, E540

The Lenovo site for computers with this driver. Downloaded and it said that the driver I had was never than the one on the download.

Likewise, went to the software download link at intel's site and it said that 19.00.1621 was an older version, a newer version had already been installed. The one that I have installed is version 19.40.1.

I've installed the driver utility and it came up with the latest proset/wireless software and the graphics driver. Will try that and see how it goes.

I will check the hardware ID when I next boot into Windows 10.

Thanks for the tips, I'll let you know what, if any, difference it will make.

edit: Still no Bluetooth. Device ID's for Windows 10 have been attached.

Attached Thumbnails
Need help with Bluetooth on Windows 7 (HP laptop)-bluetooth-device-ids.png   Need help with Bluetooth on Windows 7 (HP laptop)-bluetooth-driver-details.png  
My System SpecsSystem Spec
19 Jun 2017   #12

Win7 pro x64

the hardware ID points to the driver you already installed, so the issue is not the driver, so maybe its something that is a pre-req for the device or something is stopping needed bluetooth services. To help narrow that down, try running HP assistant

HP Support Assistant | HP® Official Site

to see if it installs anything new that helps. You will want to reboot after every single step of these ideas by the way.

and to see if bluetooth services are running, go to task manager > services and look for bthserv. If it is not there, go to start > run > services.msc, find the bluetooth services and make sure they are all set to automatic. You can change them by doing right-click > properties > automatic > apply. The Bluetooth Support service is the important one and if you cannot change it to automatic, go into the registry and change this key to a value of "3"


I had this same problem you are having btw, but unfortunately can't remember exactly what fixed it. But I remember what fixed it was something random like updating .NET framework, or maybe getting windows update totally up to date. Maybe the fix was even installing Microsoft Visual C++ redistributables. Just can't remember. I did see one guy on the net who had this problem and he fixed it by UNinstalling windows update KB958488. Worth a try. There is another guy who fixed it by running the black viper services reset registry file found below, but if you run this (you need to find your win7 version on the page), you should really save to a new system backup/restore point first in case you need to roll this back:

Windows 7 Service Pack 1 Services Registry Files | Black Viper |
My System SpecsSystem Spec

 Need help with Bluetooth on Windows 7 (HP laptop)

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