Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet Freezes / Comes to a Crawl

23 May 2017   #1
waleslie

Windows 7 Home Premium 32bit
 
 
Internet Freezes / Comes to a Crawl

I've been dealing with a strange problem for a while now. It seems that after a certain amount of use, my internet connection comes to a crawl / freezes temporarily.

I'm running Window 7 SP1 32 bit. I have Time Warner / Spectrum cable for internet service.

The main web browser I use is now Chrome (after having so many problems with Firefox crashing related to Adobe Flash). It's possible this problem is brought on by Chrome, but I haven't confirmed that. Also, once the problem occurs, all programs seem to be hit by it.

Basically, at some point while using Chrome, I'll click to go to a new web page and Chrome will become unresponsive. Generally, if given a few minutes, Chrome starts responding again and loads the page. This behavior will repeat. I'd assume that it's a Chrome problem, however once Chrome becomes unresponsive, all internet using programs stop responding (such as my pop email account mail checker). If Chrome is unresponsive and I try to load Firefox, it doesn't work. At the same time, if I try to end all of the Chrome.exe processes, there are generally one or two instances that I cannot close.

Usually at this point, I'll reboot the computer, and everything goes back to normal... for a while. Then the problem resurfaces.

I've run several scanners (adwcleaner, anti-malware bytes, etc), but they aren't really finding anything.

Does anyone have any suggestions as to how to approach this?


My System SpecsSystem Spec
.
23 May 2017   #2
samuria

win 8 32 bit
 
 

Does the router show it's connected when this happens as it can be a router problem or a PC problem are you using wireless or cable? Run http://www.crewetown.co.uk/wireless.exe. It does all net works post results note you MUST right click and choose run as administrator
My System SpecsSystem Spec
24 May 2017   #3
waleslie

Windows 7 Home Premium 32bit
 
 

So... I ran the wireless.exe program twice. The first time under "normal" conditions, with the internet responding properly. The second time was when Chrome etc. were not responding.

Looks like the system is unable to ping while that is going on.

I've got a "Technicolor" cable modem from Time Warner (now Spectrum) attached to that I have an ASUS RT-AC66U router.

A few months ago I was having problems and had to have Time Warner's tech support reconfigure their modem to be in bridge mode (the ASUS router was having trouble seeing the internet through it). It took them quite a while to figure out the configuration on their end and they never ultimately told me what they did.

Do I need to contact them again or is there something I can do?


Attached Files
File Type: txt reg - Normal.txt (28.9 KB, 2 views)
File Type: txt reg - Unresponsive.txt (25.5 KB, 2 views)
My System SpecsSystem Spec
.

24 May 2017   #4
samuria

win 8 32 bit
 
 

When it drops does the modem show it's got no connection?
My System SpecsSystem Spec
24 May 2017   #5
waleslie

Windows 7 Home Premium 32bit
 
 

As in does the "Online" light on the modem go off? I don't think so, but I'll confirm in a while when it happens next.
My System SpecsSystem Spec
27 May 2017   #6
waleslie

Windows 7 Home Premium 32bit
 
 

Sorry, I was away from the computer for a few days. Anyway, the last time the internet became unresponsive, the "Online" light on the cable modem remained on.

What can I check next?
My System SpecsSystem Spec
Reply

 Internet Freezes / Comes to a Crawl




Thread Tools




Similar help and support threads
Thread Forum
PC runs at a Crawl
My wife's PC has got a bug I guess. Everything she tries to open (files, games ect.) takes 30 sec. to a min. to open, if they do at all. How do I back up her important info? Email, favorites. She has a couple back up drives for pictures. I know to unplug them before reinstalling win.7 again. ...
General Discussion
PC slowing down to a crawl...
Built in... January 2012 Win 7 Ultimate 64 bit OCZ 600w ModXStream PSU P8Z68-V Gen 3 Mobo I5-2500 Sandy 3.3 Ghz w/HD Graphics 2000 series 16GBs RAM (2x 8GBs) DDR3 1600 M4 256GB SSD Computer was built 2 years ago and it has been solid but recently, perhaps even after the 01/15/2014 windows...
Performance & Maintenance
Internet slows to a crawl when XBOX 360 online.
My sons Xbox is connected via ethernet to a router and DSL modem. We have about 10M Down and .8M up speed with our connection. When he's playing online, the internet pretty much stops working on our PC. The funny thing is, we have a Wii connected wirelessly through the modem and you can play a...
Network & Sharing
Too old to crawl under the desk
When I wanted to install an independent system (e.g. Win8) on another drive than my current OS drive, I used to crawl under the desk, remove the side panel, disconnect the cable of the OS disk and proceed. When the installation was done, same procedure in reverse order. I am really to old and too...
Drivers
Win 7 slowed to a crawl
My system has slowed to a crawl (and rebooting makes no difference). Every mouse click takes anything between 10 and 60 seconds to get a response and most programmes state 'not responding'. When I boot into Safe Mode it's fine, so I'm guessing it's not a hardware problem. I tried rolling...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:54.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App