New
#1
Hardwired connection issues...
Hi guys, hope you can help me... yesterday, my hardwired connection had no internet connection after I started up my laptop. I tried to troubleshoot but came up empty so I tried WIFI to no avail as well. I went downstairs to the router to see if that was the problem and reset it. Checking my connections to my iPad and cell phone, the connection was good and running so this is clearly an issue with my laptop as all my other devices were connected to the internet.
I did not update anything the day before nor had I installed any new software so I am completely lost as to how this could've happened. I was able to restore from "Backup and Restore", Recover System Settings or Your Computer/Open System Restore and restoring from the day before. I'm not sure why it started saving restore points a day prior to the date of the restore but now there are three consecutive restores from the day before the issue started. I am also pretty sure I didn't mess with any of the settings in the network afterward while troubleshooting. Also, 3 out of 6 restore points are "Critical Updates' and the rest are "Undo'.
When I go into device manager, under network adapters, Microsoft ISATAP adapter, Microsoft ISATAP adapter #2, Microsoft ISATAP adapter #3 & Teredo Tunneling Pseudo-Interface all have yellow exclamation marks. I tried to update them but they were already up to date.
So now, I can no longer use my hardwired connection and I must use WIFI after I restore daily.
Here is the requested data:
1. Is this a wired or wireless connection issue? wired
2. Who is your Internet Service Provider (ISP)? ATT
3. What type of Broadband connection are you using? Fios
4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo - BGW210-700
5. What is the Name of the Anti-Virus, Security or Firewall Software installed from the problematic computer Zone Alarm, Malware Bytes
6. Windows IP Configuration
Host Name . . . . . . . . . . . . : Alex-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-EE-D1-A4-4C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : E0-B9-A5-90-B9-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.124(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled
I appreciate it and thank you in advance guys. :)