Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Internet loses connection, can't shutdown or troubleshoot

25 Sep 2017   #1

Windows 7
Internet loses connection, can't shutdown or troubleshoot

My browser connection completely stops working. I check my computer's network center but it says that I'm still connected. After about ten minutes the network center shows a "!" symbol like it usually does when my internet turns off. I tried resetting the modem (unplugging everything and waiting 15 minutes before replugging) but it did nothing. I try to troubleshoot my network to see what's wrong but it doesn't respond. I try to restart my computer or relog but those commands don't respond. Nothing network-based responds by this point. I have to manually turn off the computer with the power switch. After that, everything (usually) resets and it works fine.

I've had to deal with this 2-3 times a day for two weeks now and I'm afraid that shutting off my computer this way is going to damage it. I'm worried about my computer and would really like to find a solution to this problem before my computer starts getting worse.

I think I have some form of network virus but I'm not sure. I tried checking for problems with Avast and MalwareBytes but nothing came up other than junk files, and after deleting those I still had this problem. For the most part, I'm only having this problem on my own computer. The others seem to be unaffected when it happens. My primary browser is Firefox and if I try to access any networks after this happens, they don't respond.

My System SpecsSystem Spec
26 Sep 2017   #2

win 8 32 bit

Welcome to the forum. Open a cmd prompt then type

Ipconfig /all


Post results do it working and not working
My System SpecsSystem Spec

 Internet loses connection, can't shutdown or troubleshoot

Thread Tools

Similar help and support threads
Thread Forum
Internet connection issue, BSOD on troubleshoot
Hi I had a BSOD a couple of days ago, and today my computers WiFi and lan internet connection stopped working, on trouble shoot my computer had another BSOD and I have not been able to connect to the internet since. I would appreciate any help. My computer is a GE60 msi, about 3 years old, worked...
BSOD Help and Support
Internet Randomly Loses Connection On PC Only
Hi, For the past few weeks I have been having a problem where my wifi randomly cuts out and the only solution is to log off and log on or restart the computer. It used to be not a problem but recently it will cut out 5/6 times a day. There are no signs or warnings but anything I am doing...
Network & Sharing
Win 7 HP loses internet connection during "sleep"
I wake my Win 7 HP system each morning without its internet connection. It lost it sometime during sleep. It reestablishes the connection without any help from me but it takes most of a minute sometimes for that to happen. My system is hardwired to the cable connection through the modem and...
General Discussion
Windows 7 Host loses internet connection when connected to VPN
Hi everyone, I am trying to set up a VPN from my Windows 7 desktop to my Windows 8 laptop for file sharing. I can make the connection work and all that. But for some reason, when I connect to my host via VPN, my host loses internet connection. The connection status is still active but no...
Network & Sharing
Fujitsu M1450G loses internet connection
Hi my Fujitsu M1450G is losing its internet connection after a few minutes of internet browsing, the wireless connection says it is still connected, but internet doesnt work. I also do a repair on the connection but it doesn't solve the problem. I have to restart the laptop each time to have...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:12.
Twitter Facebook Google+