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Windows 7: No Wireless Internet Connections, Muliple Services Won't Start

04 Oct 2017   #1
boweasel

Windows 7 home premium 64 bit
 
 
No Wireless Internet Connections, Muliple Services Won't Start

Toshiba Satellite L655, W7 Home Premium SP!, 64 bit, 3.00 GB RAM.

The Realtek RTL8188CE Wireless adapter is 'working properly'
Problems with MANY services:
DHCP Client - Status of Starting
DNS Client - Set to Automatic, but when I try to start it I get 'Windows could not start the DNS Client services - Error 10107: A system call has failed'
Network Location Awareness - Set to Automatic, but when I try to start it I get 'Windows could not start NLA. For more information review the system error log'
TCP/IP Netbios Helper - Status of Starting
WLAN AutoConfig - Set to Automatic, but when I try to start it I get 'Windows could not start' the service. 'Error 1747: The authentication service is unknown'

Running sfc /scannow as an admin gives me - Windows Resource Protection could not start the repair service


My System SpecsSystem Spec
.
05 Oct 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Boweasel,
another customer!!
Would be interesting to see whats causing his problems,
Dont think its malware, try Eset-on-line scanner dissable other AV.

Longer route
run Kb947821
short route
Repair install - No loss of personal data

Roy
My System SpecsSystem Spec
05 Oct 2017   #3
chitownbob

windows 7 64bit
 
 

Quote   Quote: Originally Posted by boweasel View Post
Toshiba Satellite L655, W7 Home Premium SP!, 64 bit, 3.00 GB RAM.

The Realtek RTL8188CE Wireless adapter is 'working properly'
Problems with MANY services:
DHCP Client - Status of Starting
DNS Client - Set to Automatic, but when I try to start it I get 'Windows could not start the DNS Client services - Error 10107: A system call has failed'
Network Location Awareness - Set to Automatic, but when I try to start it I get 'Windows could not start NLA. For more information review the system error log'
TCP/IP Netbios Helper - Status of Starting
WLAN AutoConfig - Set to Automatic, but when I try to start it I get 'Windows could not start' the service. 'Error 1747: The authentication service is unknown'

Running sfc /scannow as an admin gives me - Windows Resource Protection could not start the repair service
Can you even ping your router?
I would look in the event log for errors that have started recently.
My System SpecsSystem Spec
.

05 Oct 2017   #4
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by chitownbob View Post
Can you even ping your router?
I would look in the event log for errors that have started recently.
Attempting to access the Event Log - Event Log service is unavailable. Verify that the service is running.
Attempting to start it - Windows could not start the Windows Event Log service on Local Computer. Error 1747: The authentication service is unknown

Here is the ipconfig text file for what it's worth. Nothing to really ping.
If I plug an Ethernet cable into the laptop I also have no internet. It screws up just like the wireless - the Wired AutoConfig service is also set to Automatic, but is not started. And I get the same message when I try to start it - Windows could not start the Wired AutoConfig service. Error 1747: The authentication service is unknown


Attached Files
File Type: txt ipconfig.txt (1.0 KB, 1 views)
My System SpecsSystem Spec
05 Oct 2017   #5
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Would be interesting to see whats causing his problems,
Dont think its malware, try Eset-on-line scanner dissable other AV.
Uh Roy, isn't the computer being online one of the prerequisites for using the Eset online scanner?

Scott
My System SpecsSystem Spec
05 Oct 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Boweasel

Ethernet cable??

Roy
My System SpecsSystem Spec
05 Oct 2017   #7
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Boweasel

Ethernet cable??

Roy
Uh... Post #4...
My System SpecsSystem Spec
05 Oct 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Boweasel,

Missed that

try this, from a command prompt

netsh winsock reset

reboot

Roy
My System SpecsSystem Spec
05 Oct 2017   #9
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
try this, from a command prompt

netsh winsock reset

reboot
Roy, I suppose you've seen enough to realize just how ornery computers can be. The winsock reset was one of the first things I tried. It gave me some sort of error which I never wrote down. This was in the early stages of working on this laptop and I wasn't concerned about documenting stuff because I was sure I could fix it without any help...

Well something I did must have changed something, because when I re-ran the winsock command (just so I could give you the exact error msg)... it worked. No error, and after a reboot we now have wireless. I never would have tried it again if you hadn't prompted me. Sorry I can't add to your rep - it says I must spread it around. But thanks.
My System SpecsSystem Spec
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 No Wireless Internet Connections, Muliple Services Won't Start




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