Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Remote Desktop passes credentials but bombs out with displaying screen

05 Oct 2017   #1

win7home premium
Remote Desktop passes credentials but bombs out with displaying screen

Hi I am presently thousands of miles away from our Mailserver which means I cannot solve the issue in front of the machine. I use RDP to log in to check logs etc. All has been working 100% for years until I allowed Windows Update to run yesterday (which was a stupid move from overseas). Now when I try to remote in I get the correct username, I enter the password, it moves to the usual security certificate screen, I click on "Yes" it starts to establish the connection and then bombs out. Whether I run mstsc.exe with or without the /console switch same result. mstsc appears in the services on my local machine and then disappears. Both machines are win7 The only solution I see is to get someone to stand in front of the machine and carry out whatever instructions I give them to try to bring RDP back to life.

But what actions should I ask them to undertake?
Anyone have any ideas please?

I thought disabling mstsc, rebooting and then re-enabling...

I looked on the web and there are many hits but no-one seems to have a solution that worked.
At least I am not alone.

My System SpecsSystem Spec
05 Oct 2017   #2

win7home premium

Thinking about it perhaps a recent Windows update makes a certificate mandatory. "The CA Root Certificate is not trusted.... blah blah blah... " I don't want to try "Install Certificate" before I hear from anyone.
My System SpecsSystem Spec

 Remote Desktop passes credentials but bombs out with displaying screen

Thread Tools

Similar help and support threads
Thread Forum
Remote desktop - displaying my laptop taskbar and start menu instead
I am connecting to a remote desktop that I have been connecting to for months now but suddenly today the taskbar and start menu from the remote computer disappeared and I can only see my laptop's menu and taskbar. This means I can't get into the Computer or folders of the remote desktop as there is...
Network & Sharing
Remote desktop keeps displaying the password or username is incorrect.
I have two computers (laptop and desktop) both with windows 7 ultimate 64bit and I always get "the password or username is incorrect" error when remoting in to my laptop from my desktop, but not to my desktop from my laptop. I have "allowed connections from computers running any version of...
Network & Sharing
Windows 7 - Remote desktop keeps displaying the password or username i
Windows 7 - Remote desktop keeps displaying the password or username is incorrect. I'm using a tablet with windows 7 and I was able to access the admin profile from it but when I try to access the profile I need to access it gives me an error: The user name and password is incorrect. The...
Network & Sharing
Remote Desktop Connection, credentials did not work, non domain
I need help getting my Remote Desktop Connection to work. I have followed every tutorial on this site to no avail. My pc is WORKGROUP, there is no domain. I feel like I have tried everything and still it says my credentials did not work. I am trying to set this pc up for WOL. I have activated...
Network & Sharing
Remote Desktop "Credentials Did Not Work"
Hey Everybody, I am a Graphic Designer with a company and I am having a problem using VPN and Remote Desktop to access my work computer from home. My Fiance will be having our baby in the next couple of weeks and I need to have access to my machine while I am out of the office. I use VPN and...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:44.
Twitter Facebook Google+