New
#1
Crawling Internet Speed
I’ve had an uninterrupted and reliable broadband connection for the last five years. In comparison to some of the upper speeds available, my connection wasn’t the fastest but I was able to do what I needed so it’s not been an issue.
That has now changed. Two weeks ago I noticed a engineer working onthe junction box in my road and logging on half an hour later, my internet speed was literally crawling with the lowest recorded speed coming back at 0.02 mbps.My SP has been making adjustments including re-setting things there end; I’ve reset the router half a dozen times, the SNR ratio has been changed. Finally a BT engineer came out. He said at the junction they were getting a speed of 3.3 mb at the junction box. This reduced to 1.1 mb by the time it got to my home. He made some adjustments including bringing the NSR ratio down to 9 from 12. I ran a speed test whilst the engineer was at my premises. It came back at 1.11 mb but when I logged on later that day, it had reduced to 0.19 mbps and it’s stayed that way ever since.
My computer is connected permanently with an ethernet cable. I have made no changes tocables, I’ve not moved anything, downloaded any new software. The day before the engineer was working on the junction box, everything was fine.
I've run MalwareBytes half a dozen times or more, no issues. I've run anti-virus. No issues.
Before I contact the SP again to say there’s been no improvement, I want to rule out if there is anything on my computer that may be causing it. I’m pretty sure there isn’t but I’d like to rule it out.
Is there anything I can check out?
LevelBest