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#1
Unable to access internet in Normal Boot mode
I am unable to access the Internet on my computer in Normal Boot mode. This started immediately after I had a Microsoft support technician connect remotely to my computer in an attempt to resolve an issue with Windows Explorer crashing repeatedly. I don't remember what scans he performed or settings he changed but, in the end, he didn't solve the original issue and also caused the no internet problem.
My Internet comes through a wired Ethernet connection. The network connection icon in the system tray indicates there is an active Internet connection, but I am unable to load any webpages or send/receive emails. I have tried using USB data tethering with my phone, but that doesn't work either.
I have tried disabling non-Microsoft services and Startup items, as well as some Microsoft services I concluded were non-essential.
I have run scans using Malwarebytes, RogueKiller, HitmanPro, and SuperAntispyware.
I've disabled Windows Firewall as well as Microsoft Security Essentials.
That probably covers most of what I've tried.
Without fail, as soon as I boot into Safe Boot mode I get Internet access!! The regular Ethernet connection works, as well as the USB data tethering connection.
I'm open to suggestions of anything else to try.