no internet via LAN or wifi, but connected fine to network


  1. Posts : 5
    windows 7 Home Premium
       #1

    no internet via LAN or wifi, but connected fine to network


    I just restored my laptop (Acer Aspire 7540) back to factory settings. Everything was working fine before, just slow after years of use. After the reset, the comp is much faster, but I've lost the ability to connect to the internet. I've tried to disable each the LAN and the Wireless setup to test individually. Neither can connect to the internet. Device manager did connect to download an updated driver for the wireless card (Atheros AR5B93 Wireless Network Adapter).

    I have other computers/ps4's and other devices that still connect to the internet just fine. I can see the Acer laptop from my desktop computer thru the network and even move files back and forth. I've checked the properties of each LAN and Wifi that they're using TCP/IPv4 and that they are set to obtain ip address automatically as well as a lot more.

    Below I'll post ipconfig /all for both the Acer and a working computer on the network, as well as some pings to show it's connected to the internet.

    Acer laptop not connecting to internet:
    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Pirate>ipconfig /all
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Pirate-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
       Physical Address. . . . . . . . . : C4-17-FE-19-0F-FB
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::cd35:8770:8b7a:33b7%14(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.2.18(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : November-14-17 3:34:18 AM
       Lease Expires . . . . . . . . . . : November-15-17 3:34:18 AM
       Default Gateway . . . . . . . . . : 192.168.2.1
       DHCP Server . . . . . . . . . . . : 192.168.2.1
       DHCPv6 IAID . . . . . . . . . . . : 331618302
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-9B-60-9C-00-26-2D-79-76-98
    
       DNS Servers . . . . . . . . . . . : 192.168.2.1
                                           192.168.2.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
       Physical Address. . . . . . . . . : 00-26-2D-79-76-98
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::4caf:e7e9:79ed:7e47%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.2.11(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : November-14-17 3:34:14 AM
       Lease Expires . . . . . . . . . . : November-15-17 3:34:14 AM
       Default Gateway . . . . . . . . . : 192.168.2.1
       DHCP Server . . . . . . . . . . . : 192.168.2.1
       DHCPv6 IAID . . . . . . . . . . . : 184559149
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-9B-60-9C-00-26-2D-79-76-98
    
       DNS Servers . . . . . . . . . . . : 192.168.2.1
                                           192.168.2.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.{DA9A02D5-13D7-466E-8460-331629163849}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{00A40A08-DF51-4152-BBA7-04FD29F2810C}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    C:\Users\Pirate>
    Desktop connecting fine to internet:
    Code:
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.
    
    C:\WINDOWS\system32>ipconfig /all
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Beast
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter Ethernet:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Killer E2200 Gigabit Ethernet Controller
       Physical Address. . . . . . . . . : D8-CB-8A-E0-7C-9B
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::2d97:c656:b411:a6f7%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.2.10(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : November 14, 2017 2:04:23 PM
       Lease Expires . . . . . . . . . . : November 15, 2017 2:04:22 PM
       Default Gateway . . . . . . . . . : 192.168.2.1
       DHCP Server . . . . . . . . . . . : 192.168.2.1
       DHCPv6 IAID . . . . . . . . . . . : 299420554
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-7F-01-AD-D8-CB-8A-E0-7C-9B
       DNS Servers . . . . . . . . . . . : 192.168.2.1
                                           192.168.2.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:38bb:3534:d0c8:3079(Preferred)
       Link-local IPv6 Address . . . . . : fe80::38bb:3534:d0c8:3079%9(Preferred)
       Default Gateway . . . . . . . . . : ::
       DHCPv6 IAID . . . . . . . . . . . : 369098752
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-7F-01-AD-D8-CB-8A-E0-7C-9B
       NetBIOS over Tcpip. . . . . . . . : Disabled
    
    C:\WINDOWS\system32>
    below are some things I saw to ping from other sources to see if there's internet:
    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Pirate>NSLOOKUP dns.msftncsi.com
    Server:  UnKnown
    Address:  192.168.2.1
    
    Non-authoritative answer:
    Name:    dns.msftncsi.com
    Addresses:  fd3e:4f5a:5b81::1
              131.107.255.255
    
    
    C:\Users\Pirate>
    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Pirate>ping google.com
    
    Pinging google.com [172.217.3.110] with 32 bytes of data:
    Reply from 172.217.3.110: bytes=32 time=29ms TTL=54
    Reply from 172.217.3.110: bytes=32 time=31ms TTL=54
    Reply from 172.217.3.110: bytes=32 time=28ms TTL=54
    Reply from 172.217.3.110: bytes=32 time=27ms TTL=54
    
    Ping statistics for 172.217.3.110:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 27ms, Maximum = 31ms, Average = 28ms
    
    C:\Users\Pirate>
    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Pirate>ping yahoo.com
    
    Pinging yahoo.com [98.139.180.180] with 32 bytes of data:
    Reply from 98.139.180.180: bytes=32 time=45ms TTL=50
    Reply from 98.139.180.180: bytes=32 time=43ms TTL=50
    Reply from 98.139.180.180: bytes=32 time=40ms TTL=50
    Reply from 98.139.180.180: bytes=32 time=39ms TTL=50
    
    Ping statistics for 98.139.180.180:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 39ms, Maximum = 45ms, Average = 41ms
    
    C:\Users\Pirate>
    And lastly, a ping from the Acer (no internet) to the desktop to show the network itself isn't bothered by this.
    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\Pirate>ping 192.168.2.10
    
    Pinging 192.168.2.10 with 32 bytes of data:
    Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
    Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
    Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
    Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
    
    Ping statistics for 192.168.2.10:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 0ms, Average = 0ms
    
    C:\Users\Pirate>
    I'm really lost as to why it will ping things on the internet, but internet explorer keeps saying can't display webpage.

    I have rebooted the laptop several times and rebooted the modem. There is no antivirus software on the laptop yet, and I disabled windows firewall to make sure that wasn't blocking it.

    Any help would be greatly appreciated!
      My Computer


  2. Posts : 1,784
    Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
       #2

    Can you connect to the internet if you use an Ethernet cable rather than wifi?
      My Computer


  3. Posts : 5
    windows 7 Home Premium
    Thread Starter
       #3

    No. I've tried both ways disabling the other when I do. Both ways can see other devices on the network, but neither will go on any web pages.
      My Computer


  4. Posts : 3,784
    win 8 32 bit
       #4

    What does ie give as error? Is a proxy set in IE, set DNS to 208.67.220.220 & 208.67.222.222. Is the network set to home not work have you let ie out via firewall
      My Computer


  5. Posts : 5
    windows 7 Home Premium
    Thread Starter
       #5

    All boxes I've seen for proxy are unchecked.

    This is the exact error I get.

    Internet Explorer cannot display the webpage, with the option to diagnose (which comes back as no errors found). Screenshot should be attached.

    Trying both of those DNS didn't change the error.

    It is home network, not a work one. And windows firewall is currently turned off.
    Attached Thumbnails Attached Thumbnails no internet via LAN or wifi, but connected fine to network-error.png  
    Last edited by DAoCPirate; 15 Nov 2017 at 16:18. Reason: image did not display properly
      My Computer


  6. Posts : 3,784
    win 8 32 bit
       #6

    From a admincmd prompt ype these pressing return after each one

    netsh advfirewall reset
    netsh advfirewall set allprofiles state ON
    ipconfig /flushdns
    netsh winsock reset catalog
    netsh int ip reset c:\resetlog.txt
    ipconfig /release
    ipconfig /renew
    netsh int ipv4 reset
    netsh int ipv6 reset
    bitsadmin /reset /allusers
      My Computer


  7. Posts : 5
    windows 7 Home Premium
    Thread Starter
       #7

    Done. Still getting same error as in screen shot, both for wifi and LAN. (trying each one with the other disabled)

    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>netsh advfirewall reset
    Ok.
    
    
    C:\Windows\system32>netsh advfirewall set allprofiles state ON
    Ok.
    
    
    C:\Windows\system32>ipconfig /flushdns
    
    Windows IP Configuration
    
    Successfully flushed the DNS Resolver Cache.
    
    C:\Windows\system32>netsh winsock reset catalog
    
    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.
    
    
    C:\Windows\system32>netsh int ip reset c:\resetlog.txt
    Reseting Global, OK!
    Reseting Interface, OK!
    Restart the computer to complete this action.
    
    
    C:\Windows\system32>ipconfig /release
    
    Windows IP Configuration
    
    An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
    stem cannot find the file specified.
    
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . :
       Link-local IPv6 Address . . . . . : fe80::4caf:e7e9:79ed:7e47%11
       Default Gateway . . . . . . . . . :
    
    Tunnel adapter isatap.{00A40A08-DF51-4152-BBA7-04FD29F2810C}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
    
    C:\Windows\system32>ipconfig /renew
    
    Windows IP Configuration
    
    An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
    stem cannot find the file specified.
    
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . :
       Link-local IPv6 Address . . . . . : fe80::4caf:e7e9:79ed:7e47%11
       IPv4 Address. . . . . . . . . . . : 192.168.2.11
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.2.1
    
    Tunnel adapter isatap.{00A40A08-DF51-4152-BBA7-04FD29F2810C}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
    
    C:\Windows\system32>netsh int ipv4 reset
    Reseting Interface, OK!
    Restart the computer to complete this action.
    
    
    C:\Windows\system32>netsh int ipv6 reset
    There's no user specified settings to be reset.
    
    
    C:\Windows\system32>bitsadmin /reset /allusers
    
    BITSADMIN version 3.0 [ 7.5.7600 ]
    BITS administration utility.
    (C) Copyright 2000-2006 Microsoft Corp.
    
    BITSAdmin is deprecated and is not guaranteed to be available in future versions
     of Windows.
    Administrative tools for the BITS service are now provided by BITS PowerShell cm
    dlets.
    
    0 out of 0 jobs canceled.
    
    C:\Windows\system32>
      My Computer


  8. Posts : 5
    windows 7 Home Premium
    Thread Starter
       #8

    after trying all this, i found somewhere else to try resetting internet explorer via the tools/internet options/advanced tab......that seems to have fixed it after everything else. I don't get why, since this was a factory reset, but problem solved.

    Thanks a ton for the cmd commands!!
      My Computer


 

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