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Windows 7: no internet via LAN or wifi, but connected fine to network

4 Weeks Ago   #1
DAoCPirate

windows 7 Home Premium
 
 
no internet via LAN or wifi, but connected fine to network

I just restored my laptop (Acer Aspire 7540) back to factory settings. Everything was working fine before, just slow after years of use. After the reset, the comp is much faster, but I've lost the ability to connect to the internet. I've tried to disable each the LAN and the Wireless setup to test individually. Neither can connect to the internet. Device manager did connect to download an updated driver for the wireless card (Atheros AR5B93 Wireless Network Adapter).

I have other computers/ps4's and other devices that still connect to the internet just fine. I can see the Acer laptop from my desktop computer thru the network and even move files back and forth. I've checked the properties of each LAN and Wifi that they're using TCP/IPv4 and that they are set to obtain ip address automatically as well as a lot more.

Below I'll post ipconfig /all for both the Acer and a working computer on the network, as well as some pings to show it's connected to the internet.

Acer laptop not connecting to internet:
Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Pirate>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Pirate-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
   Physical Address. . . . . . . . . : C4-17-FE-19-0F-FB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::cd35:8770:8b7a:33b7%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.18(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : November-14-17 3:34:18 AM
   Lease Expires . . . . . . . . . . : November-15-17 3:34:18 AM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 331618302
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-9B-60-9C-00-26-2D-79-76-98

   DNS Servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-26-2D-79-76-98
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::4caf:e7e9:79ed:7e47%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : November-14-17 3:34:14 AM
   Lease Expires . . . . . . . . . . : November-15-17 3:34:14 AM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 184559149
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-9B-60-9C-00-26-2D-79-76-98

   DNS Servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{DA9A02D5-13D7-466E-8460-331629163849}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{00A40A08-DF51-4152-BBA7-04FD29F2810C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Pirate>
Desktop connecting fine to internet:
Code:
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Beast
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Killer E2200 Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : D8-CB-8A-E0-7C-9B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::2d97:c656:b411:a6f7%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.10(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : November 14, 2017 2:04:23 PM
   Lease Expires . . . . . . . . . . : November 15, 2017 2:04:22 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 299420554
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-7F-01-AD-D8-CB-8A-E0-7C-9B
   DNS Servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:38bb:3534:d0c8:3079(Preferred)
   Link-local IPv6 Address . . . . . : fe80::38bb:3534:d0c8:3079%9(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 369098752
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-7F-01-AD-D8-CB-8A-E0-7C-9B
   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\WINDOWS\system32>
below are some things I saw to ping from other sources to see if there's internet:
Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Pirate>NSLOOKUP dns.msftncsi.com
Server:  UnKnown
Address:  192.168.2.1

Non-authoritative answer:
Name:    dns.msftncsi.com
Addresses:  fd3e:4f5a:5b81::1
          131.107.255.255


C:\Users\Pirate>
Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Pirate>ping google.com

Pinging google.com [172.217.3.110] with 32 bytes of data:
Reply from 172.217.3.110: bytes=32 time=29ms TTL=54
Reply from 172.217.3.110: bytes=32 time=31ms TTL=54
Reply from 172.217.3.110: bytes=32 time=28ms TTL=54
Reply from 172.217.3.110: bytes=32 time=27ms TTL=54

Ping statistics for 172.217.3.110:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 31ms, Average = 28ms

C:\Users\Pirate>
Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Pirate>ping yahoo.com

Pinging yahoo.com [98.139.180.180] with 32 bytes of data:
Reply from 98.139.180.180: bytes=32 time=45ms TTL=50
Reply from 98.139.180.180: bytes=32 time=43ms TTL=50
Reply from 98.139.180.180: bytes=32 time=40ms TTL=50
Reply from 98.139.180.180: bytes=32 time=39ms TTL=50

Ping statistics for 98.139.180.180:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 45ms, Average = 41ms

C:\Users\Pirate>
And lastly, a ping from the Acer (no internet) to the desktop to show the network itself isn't bothered by this.
Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Pirate>ping 192.168.2.10

Pinging 192.168.2.10 with 32 bytes of data:
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Pirate>
I'm really lost as to why it will ping things on the internet, but internet explorer keeps saying can't display webpage.

I have rebooted the laptop several times and rebooted the modem. There is no antivirus software on the laptop yet, and I disabled windows firewall to make sure that wasn't blocking it.

Any help would be greatly appreciated!


My System SpecsSystem Spec
.
4 Weeks Ago   #2
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Can you connect to the internet if you use an Ethernet cable rather than wifi?
My System SpecsSystem Spec
4 Weeks Ago   #3
DAoCPirate

windows 7 Home Premium
 
 

No. I've tried both ways disabling the other when I do. Both ways can see other devices on the network, but neither will go on any web pages.
My System SpecsSystem Spec
.

4 Weeks Ago   #4
samuria

win 8 32 bit
 
 

What does ie give as error? Is a proxy set in IE, set DNS to 208.67.220.220 & 208.67.222.222. Is the network set to home not work have you let ie out via firewall
My System SpecsSystem Spec
4 Weeks Ago   #5
DAoCPirate

windows 7 Home Premium
 
 

All boxes I've seen for proxy are unchecked.

This is the exact error I get.

Internet Explorer cannot display the webpage, with the option to diagnose (which comes back as no errors found). Screenshot should be attached.

Trying both of those DNS didn't change the error.

It is home network, not a work one. And windows firewall is currently turned off.


Attached Thumbnails
no internet via LAN or wifi, but connected fine to network-error.png  
My System SpecsSystem Spec
4 Weeks Ago   #6
samuria

win 8 32 bit
 
 

From a admincmd prompt ype these pressing return after each one

netsh advfirewall reset
netsh advfirewall set allprofiles state ON
ipconfig /flushdns
netsh winsock reset catalog
netsh int ip reset c:\resetlog.txt
ipconfig /release
ipconfig /renew
netsh int ipv4 reset
netsh int ipv6 reset
bitsadmin /reset /allusers
My System SpecsSystem Spec
4 Weeks Ago   #7
DAoCPirate

windows 7 Home Premium
 
 

Done. Still getting same error as in screen shot, both for wifi and LAN. (trying each one with the other disabled)

Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>netsh advfirewall reset
Ok.


C:\Windows\system32>netsh advfirewall set allprofiles state ON
Ok.


C:\Windows\system32>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Windows\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\Windows\system32>netsh int ip reset c:\resetlog.txt
Reseting Global, OK!
Reseting Interface, OK!
Restart the computer to complete this action.


C:\Windows\system32>ipconfig /release

Windows IP Configuration

An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.


Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::4caf:e7e9:79ed:7e47%11
   Default Gateway . . . . . . . . . :

Tunnel adapter isatap.{00A40A08-DF51-4152-BBA7-04FD29F2810C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

C:\Windows\system32>ipconfig /renew

Windows IP Configuration

An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.


Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::4caf:e7e9:79ed:7e47%11
   IPv4 Address. . . . . . . . . . . : 192.168.2.11
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.2.1

Tunnel adapter isatap.{00A40A08-DF51-4152-BBA7-04FD29F2810C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

C:\Windows\system32>netsh int ipv4 reset
Reseting Interface, OK!
Restart the computer to complete this action.


C:\Windows\system32>netsh int ipv6 reset
There's no user specified settings to be reset.


C:\Windows\system32>bitsadmin /reset /allusers

BITSADMIN version 3.0 [ 7.5.7600 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.

BITSAdmin is deprecated and is not guaranteed to be available in future versions
 of Windows.
Administrative tools for the BITS service are now provided by BITS PowerShell cm
dlets.

0 out of 0 jobs canceled.

C:\Windows\system32>
My System SpecsSystem Spec
4 Weeks Ago   #8
DAoCPirate

windows 7 Home Premium
 
 

after trying all this, i found somewhere else to try resetting internet explorer via the tools/internet options/advanced tab......that seems to have fixed it after everything else. I don't get why, since this was a factory reset, but problem solved.

Thanks a ton for the cmd commands!!
My System SpecsSystem Spec
Reply

 no internet via LAN or wifi, but connected fine to network




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