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Windows 7: Internet Connection Issue - not router

22 Nov 2009   #11
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by 3mnkys View Post
Actiontec through Qwest...it's old but it works with three other comps in the house and is working with this laptop in Safe mode right now
It works in safe mode, therefore it is a problem with software.

Try updating and installing the newest drivers for your network card. What is the network card?

~Lordbob


My System SpecsSystem Spec
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22 Nov 2009   #12
3mnkys

Windows 7 Home Premium
 
 
Firewall

thanks, firewall off, I just ran the ipconfig in this safe mode so trying to compare the two
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22 Nov 2009   #13
Qdos

 

If your router works with other computers then look at your network adapter first and foremost.
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22 Nov 2009   #14
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by 3mnkys View Post
thanks, firewall off, I just ran the ipconfig in this safe mode so trying to compare the two
Firewall is not going to cause this.

Update your network card drivers.

~Lordbob
My System SpecsSystem Spec
22 Nov 2009   #15
3mnkys

Windows 7 Home Premium
 
 

LordBob,

Thanks, and do you mean the adapter? I am using an Atheros5700 b/g....I got the Win7 driver from HP site for this, thought it had installed the latest driver, but not sure...how can I tell, and do I also need to get the latest driver for the ethernet card as well?
My System SpecsSystem Spec
22 Nov 2009   #16
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by 3mnkys View Post
LordBob,

Thanks, and do you mean the adapter? I am using an Atheros5700 b/g....I got the Win7 driver from HP site for this, thought it had installed the latest driver, but not sure...how can I tell, and do I also need to get the latest driver for the ethernet card as well?
You may want to try removing their driver and use the w7 default. Works for my adapters.

~Lordbob
My System SpecsSystem Spec
23 Nov 2009   #17
Kari

Microsoft Community Contributor Award Recipient

 

Your ipconfig shows you have IPv6 enabled. It is known to cause some connection issues. You could try to uncheck Internet Protocol version 6 (TCP/IPv6) in connection properties.

You could also try renewing the connection. Open command prompt, give the command ipconfig /release and after that ipconfig /renew.


My System SpecsSystem Spec
23 Nov 2009   #18
Qdos

 

If you disable IPv6 just be mindful that you'll lose the Homegroup networking abilities.

If your router won't support this protocol then either update it's firmware, or think of buying a model which does offer that support as it's 'here to stay' and is a feature of the new operating system.

Microsoft, true to form, appear to be having numerous issues with networking hardware and W7.
My System SpecsSystem Spec
23 Nov 2009   #19
Kari

Microsoft Community Contributor Award Recipient

 

Quote   Quote: Originally Posted by Qdos View Post
If you disable IPv6 just be mindful that you'll lose the Homegroup networking abilities.

...
Yes, that's true. I'm sorry I forgot to mention that.

Kari
My System SpecsSystem Spec
23 Nov 2009   #20
Sage

Windows 7 64-bit
 
 

Firewall could definitely cause this. All they do is run application-specific, IP-specific, and port-specific rules. If you can get ping to work (And I'd try traceroute, too - run a command prompt, do "tracert google.com", see if it makes it to trace complete.) and if your browser works in safe mode when the firewall and other services and software are presumably off, it could be just the firewall. It is certainly an application problem. Could honestly be as simple as accidentally clicking the wrong button the one time a firewall prompts for an access rule for a browser or for port 80.

Likewise, anti-virus/malware programs seem to come prepared to do the same nowadays in creating application-specific networking rules, so I'd check those, too, and not just the firewall.

I'd take a look at what services are running and what applications are loaded at start-up first and foremost to try and find the culprit.
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 Internet Connection Issue - not router




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